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Hertz at Zurich Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: All other points was very fine and I was happy with the car! Only the additional "cross border fee" charge in the end and I not understand why and got no answer of this question! I know it is only a detail!
Cons: Dear Sir or Madam, I am not understand why HERTZ charge me additional "Cross border fee" (36,80 CHF)! As I dropped the car was the tank with petrol not complete full (only 7/8) and I got a receipt about 52.00 CHF, which I have to pay and this would be correct! But the charged me 88.80 CHF on my Credit Card instead 52.00 CHF! I sent a few emails to HERTZ (firstname.lastname@example.org), but I got no qualified answer (only general answers) and the phone in Zurich nobody picked up!
Pros: Rental representative was friendly, knowledgeable, helpful and thoughtful. Best rental experience! So easy!
Pros: After less than 100 km of driving the oil light was on. and then we start to try to get help from Hertz and it was not so easy. we need to spend two hours and 25 CHF on an oil issue that can be avoided if Hertz was checked our car before. Thank
Pros: Quick pick up and return
Cons: They ask more money for other information they didn't mentioned in the Web side
Pros: The lady is dishonest
Cons: They tricked us with amount
Cons: Representative spent way too long looking and inspecting the car, there was a small scratch on the plastic wheel cover, probably from hard snow? We were charged 80chf plus 90 chf admin fee, this we think is a little over the top for a small scratch on plastic??? A bit petty will not want to use them at Zurich again.Plus we had to wait in a cold garage for nearly 30 minutes whilst the one guy dealt with another car that had been in an accident.
Pros: Ease of check in and out. Good value. Excellent car.
Pros: Everyone was friendly and helpful
Pros: terrible. My flight got delayed for 1 hour and I arrived to Hertz 5 minutes after the closing time and there was no one at the service desk. No one picked up the phone, so I could not receive my car. It the lady called me before leaving, similarly like other companies did, I would get my car. Eventually I had to book another hotel late in the evening, lost one nigh of rental, and lost a nigh of already booked hotel. It was very irresponsible of them.
Pros: It was fine
Cons: I’ve returned the car one day before (more than 24 hours) and I expected to get refund for one day. This was not done.