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Alamo at Zurich Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Good client- Alamo dwlesk understanding
Cons: Finding the car, not to many direction signs, Price
Pros: Car cleanliness
Cons: I did not like the behavior of the Arab female Egyptian nationality, because she changed my reservation and mentioned the negative aspects of the car that we booked. She searched without asking us and chose this car for us at an exaggerated price, although I recommended her to look for a car of the same value for us because my budget is average!! My friend searched for another rental company for the same car at a much cheaper price with comprehensive insurance. and didn't 500€ deposit !
Pros: Quick return service
Cons: VW Polo wasn't available but upgraded to an Opel
Cons: 1. No explanation on the car…ie navigation system, lightings, etc 2. No exact location given ie Parking location (P51) to surrender the car & we hv to go round & round at the Geneva Airport. And hv to pay extra parking fees for going into wrong parking lots to surrender the car.
Pros: Nice employee
Cons: Very nice 👌
Pros: The should be tell us the true wen they blocked the amount
Cons: The must Right in the description the right amount
Pros: It didn't take much time until we got the car key and we put our-self's on the road.
Cons: Upon getting the car voucher, It was written that they will charge us CHF500 as an car deposit money, when I was collecting the car they informed that I have to pay CHF2000 as an deposit. I think its because I didn't purchase the full insurance from them. So, everyone please beware of it.
Cons: You cancelled our car rental order . Our flight has been cancelled (we sent you a copy of flight cancellation)and we informed you immediately . You even confirmed to us receipt of our e-mail. When we arrived in ZH airport the next day, (less than 24 hours) you cancelled our rental car. We are going to sue you and request your money back.
Pros: very good agent on place.
Pros: Great and fast
Pros: Nice reception, relatively quick,
Cons: W Long waiting time , the guy was alone and u Der pressure
Pros: The agent was great in all aspects. Particularly, he waited (his initiative) after office hours for our arrival, due to late arrival of the flight.
Cons: I tried to call their airport number. It never answered.
Cons: No reply by email when asked a question.
Pros: Easy and fast process and lucky upgrade
Cons: the service that fraud case and the treatment
Pros: The car , and the dropping off time .
Cons: The picking up time and the problem with the head rest from the middle front seat position. Other not so important was some bad scratches that the car had.
Cons: Alamo charged me 500 CHF again instead of returning it. Despite the fact, no one is answering me. I am extremely disappointed.
Cons: I was disappointed in the delivery as it delayed us for three hours. Also the supervisor was extremely rude and threatening
Cons: to expencive
Pros: The car was good but there was small problem with gear.
Cons: As above - no credit card = significant up-charge despite having passport, ID, debit card etc
Pros: Efficiency and time spent.
Cons: Extras price and insurance price, plus 50% total renting price.
Pros: rapid check-in and personnel attention to customer
Pros: What service? The overall interest is pointing out marks and small scratches (like it's a Ming-vase) and then trying to find new ones to charge the customer with. No "how was the trip?", "did you like the car?".
Cons: See above
Pros: Transparency in upgrading the vehicle
Cons: Wanting to sell extra insurance, when I was already fully covered
Pros: friendly and courteous
Cons: time it takes to collect the car despite having filled in all the forms online
Cons: Habe versucht via tel. Nr. und e-mail in kontakt zu kommen da wir eine Jakke im Auto vergessen haben. Unmöglich. Eine Woche ist vergangen und immer noch kein ton. Servic gleich null.
Pros: Process being easy, no huge formalities, friendly staff, exactly the way it should be
Pros: lovely car
Cons: Excess was £2700! Fully damage waiver (excess) cover was very expensive and would have increased rental by 33%, breakdown cover not included in rental which was a further hidden cost.
Pros: Very friendly and gave great suggestions
Cons: We were not allowed to get the car “too dirty” and we have two kids so we had to be careful.
Pros: personnel very helpful
Cons: That we were scammed, lied to, secretly charged on the spot for damage we did not do, and the customer service was one of the worst we have ever experienced. The representatives were rude, lied to us and spoke with complete disrespect.
Pros: Very Kind and helpfull.
Cons: Everything was really fine. No complains.
Pros: Fast and helpful
Cons: 5000 CHF as deposit for an economy car.
Pros: Efficient, good value for money, good car
Cons: It's not about Alamo. But having full I sur ancestors I had to pay CHF5000 as deposit. I had to double-pay insurance in order to get the car. In this case the deposit is much lower.
Pros: Amazing car and in perfect condition
Cons: the Excessive block on the card !
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
The minimum rental age for vehicles in car groups Standard, Luxury, Intermediate, Premium, Fullsize is 25. A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, photocard driving license, bank statement or utility bill.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle. Deductible/excess will be charged per damage.
The following payment methods are accepted: American Express, MasterCard credit card, VISA credit card.
Cash, Debit cards, Prepaid cards is/are not accepted.
Credit card must be valid during rental period for at least 180 days.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders to EU countries is free of charge.
Details are available from the car rental company's reservation office. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Additional charges will be applied.
Delivery/Collection service is available only by previous request.
During winter season (from 1st November until 1st April) Winter tires are included in price.