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Alamo at Zurich Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: There is no clarity regarding the car drop-off location upon arrival at the airport.
Cons: As atendentes não demonstraram boa vontade em atender. Ao que parece, estavam apenas cumprindo o mínimo necessário.
Cons: I had kept my bottle and forgot about it on car door. After 30 mns went back but by then the agents said it was already rented out and when they were readying the car they didn't find it! Which cannot be right as we had kept it on the door. Clearly they didnt check befire renting it out. Which means when we got the car they wouldn't have checked for cleanliness. The renting agent at the time of pick up was rude and we had a few doubts which she treated with mockery !
Pros: Fast, car was very new
Cons: In discovercars I selected a Mercedes benz or similar. I reserved with a long time earlyier and in the desk they gave me a Volkswagen t roc. A very diferent vehicle
Pros: Renault Koleos instead of a Opel Insignia wagon, which would have allowed me to transport my professional tools. I had contacted the Alamos service desk before hand and was totally let down by the staff. When I arrived in the morning there was nobody at the service desk, and the staff at the garage was clueless. After waiting 2-3 hours I eventually left with a car that did not fit my needs. The attitude of the staff in general was appalling, when requesting to speak to a manager, I was told he/
Pros: all process from online booking and pickup car is easy.
Cons: i come early from target time (3hrs early), but cannot get car early. must wait the car. however, the counter person a nice and good person, give me a car after 1 hour waiting.
Pros: very quick and efficient
Cons: paying costly for a second driver
Pros: Great, friendly, efficient service.
Pros: The car was ok, but I receive the car with less than fuel tank of disel
Cons: Did someone check the cars before rent them?
Pros: Excellent service, the desk persons were very nice!
Cons: Alamo was not ready with the car category we booked and tried to rent us a car which we had not booked. Later we were forced to buy a larger car with a higher price. Very disappointing experience.
Pros: Quick and Easy, Gave a brand new car.
Cons: Didn't get the car I wanted in the end.
Pros: We came to Zurich airport to pick up a car according to my reservation that was confirmed by Alamo! At the rental desk I was told by very unpleasant lady that they can’t provide me mercedes Vito because they have only a car with 5 seats!! while I am traveling with my family of 6 people one of them is 9 months child!! This fact doesn’t even made any difference to the lady on the renal desk and she just told us “or you take a car with 5 seats or go to another company”. How can we take the car o
Cons: How can we take the car of 5 seats when we are 6 people!! Meanwhile my baby was crying and we were under stress ,another lady from Alamo agreed to help us and give us a car with 7 seats with additional payment of 1190 CHF !!! when the price for mercedes vito according to my reservation is 741 CHF This is a different level of the car, much lower!! But we had no choice but to agree because we needed a car to get to our destination and to feed and put a sleep our baby!!
Pros: No problems!
Pros: The speed of dropping off the car
Cons: The car was has minor damages
Cons: hi I received the vehicle with an incomplete gas tank and returned it with a completely full tank and I paid money here that I did not need. In addition, I had to pay a considerable amount for another driver in the car to drive in addition to me
Pros: הרכב שקיבלנו היה חדש לחלוטין
Pros: car better than I expected, online check-in, fast return and good communication by email.
Cons: painfully long queue at the service desk, the queue lasted two hours when picking up the car.
Pros: Quick & easy
Pros: Very good car.
Cons: Alway haggling about which car they give you
Pros: Good client- Alamo dwlesk understanding
Cons: Finding the car, not to many direction signs, Price
Pros: Car cleanliness
Cons: I did not like the behavior of the Arab female Egyptian nationality, because she changed my reservation and mentioned the negative aspects of the car that we booked. She searched without asking us and chose this car for us at an exaggerated price, although I recommended her to look for a car of the same value for us because my budget is average!! My friend searched for another rental company for the same car at a much cheaper price with comprehensive insurance. and didn't 500€ deposit !
Pros: Quick return service
Cons: VW Polo wasn't available but upgraded to an Opel
Cons: 1. No explanation on the car…ie navigation system, lightings, etc 2. No exact location given ie Parking location (P51) to surrender the car & we hv to go round & round at the Geneva Airport. And hv to pay extra parking fees for going into wrong parking lots to surrender the car.
Pros: Nice employee
Cons: Very nice 👌
Pros: The should be tell us the true wen they blocked the amount
Cons: The must Right in the description the right amount
Pros: It didn't take much time until we got the car key and we put our-self's on the road.
Cons: Upon getting the car voucher, It was written that they will charge us CHF500 as an car deposit money, when I was collecting the car they informed that I have to pay CHF2000 as an deposit. I think its because I didn't purchase the full insurance from them. So, everyone please beware of it.
Cons: You cancelled our car rental order . Our flight has been cancelled (we sent you a copy of flight cancellation)and we informed you immediately . You even confirmed to us receipt of our e-mail. When we arrived in ZH airport the next day, (less than 24 hours) you cancelled our rental car. We are going to sue you and request your money back.
Pros: very good agent on place.
Pros: Great and fast
Pros: Nice reception, relatively quick,
Cons: W Long waiting time , the guy was alone and u Der pressure
Pros: The agent was great in all aspects. Particularly, he waited (his initiative) after office hours for our arrival, due to late arrival of the flight.
Cons: I tried to call their airport number. It never answered.
Cons: No reply by email when asked a question.
Pros: Easy and fast process and lucky upgrade
Cons: the service that fraud case and the treatment
Pros: The car , and the dropping off time .
Cons: The picking up time and the problem with the head rest from the middle front seat position. Other not so important was some bad scratches that the car had.
Cons: Alamo charged me 500 CHF again instead of returning it. Despite the fact, no one is answering me. I am extremely disappointed.
Cons: I was disappointed in the delivery as it delayed us for three hours. Also the supervisor was extremely rude and threatening
Cons: to expencive
Pros: The car was good but there was small problem with gear.
Cons: As above - no credit card = significant up-charge despite having passport, ID, debit card etc
Pros: Efficiency and time spent.
Cons: Extras price and insurance price, plus 50% total renting price.
Pros: rapid check-in and personnel attention to customer
Pros: What service? The overall interest is pointing out marks and small scratches (like it's a Ming-vase) and then trying to find new ones to charge the customer with. No "how was the trip?", "did you like the car?".
Cons: See above
Pros: Transparency in upgrading the vehicle
Cons: Wanting to sell extra insurance, when I was already fully covered
Pros: friendly and courteous
Cons: time it takes to collect the car despite having filled in all the forms online
Cons: Habe versucht via tel. Nr. und e-mail in kontakt zu kommen da wir eine Jakke im Auto vergessen haben. Unmöglich. Eine Woche ist vergangen und immer noch kein ton. Servic gleich null.
Pros: Process being easy, no huge formalities, friendly staff, exactly the way it should be
Pros: lovely car
Cons: Excess was £2700! Fully damage waiver (excess) cover was very expensive and would have increased rental by 33%, breakdown cover not included in rental which was a further hidden cost.
Pros: Very friendly and gave great suggestions
Cons: We were not allowed to get the car “too dirty” and we have two kids so we had to be careful.
Pros: personnel very helpful
Cons: That we were scammed, lied to, secretly charged on the spot for damage we did not do, and the customer service was one of the worst we have ever experienced. The representatives were rude, lied to us and spoke with complete disrespect.
Pros: Very Kind and helpfull.
Cons: Everything was really fine. No complains.
Pros: Fast and helpful
Cons: 5000 CHF as deposit for an economy car.
Pros: Efficient, good value for money, good car
Cons: It's not about Alamo. But having full I sur ancestors I had to pay CHF5000 as deposit. I had to double-pay insurance in order to get the car. In this case the deposit is much lower.
Pros: Amazing car and in perfect condition
Cons: the Excessive block on the card !