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HAG in Marrakech (Downtown)
Key box
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Customer Ratings and Latest Reviews
Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
AW
United Kingdom
Fiat Panda
10/31/23
Pros: not that much
FF
Morocco
Dacia Sandero
10/30/23
Pros: Very good service nice top
Cons: Very good service 👍👍😊
JY
Morocco
Fiat Panda
10/14/23
Pros: Very good service fast
Cons: Very nice staff and good car new
JT
Morocco
Fiat Panda
9/11/23
Pros: Nothing
Cons: Pick up, drop off and the car we all bad. So everything really!
VS
United Kingdom
Citroen C-Elysee
4/17/23
Pros: Clean car, Good price
Cons: The rental company Green Motion not very helpful. I wanted to pair my phone to the car audio and they were giving me excuses instead of helping me with the Situation. The car i had hired was the same as the one given to me but they gave me a diesle model but they were telling me that it was un upgrade car which was false. The attitude was that they were doing me a favour. Not very happy with the attitude and service from Green Motion.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, First additional driver, Collision Damage Waiver (deductible: ~€ 1570.00), Theft Protection, Outside of business hours, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, VAT (value added tax), Free modifications.
Mileage policy
For rentals lasting from 1 days to 3 days, mileage is limited to 200 km per day.
For rentals more than 4 days mileage is unlimited.
For rentals more than 4 days mileage is unlimited.
Driver requirements
Minimum rental age is 23 years.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A senior driver fee applies to drivers over the age of 65.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin, English, Cyrillic alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, booking voucher, ID with photo.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A senior driver fee applies to drivers over the age of 65.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin, English, Cyrillic alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, booking voucher, ID with photo.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card. Only cards issued in the main driver's name are accepted.
Maestro, American Express, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card. Only cards issued in the main driver's name are accepted.
Maestro, American Express, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Wi-Fi.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request. Additional charges will be applied.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The first additional driver is allowed free of charge.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request. Additional charges will be applied.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period is without limitations.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off
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