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GreenMotion at Birmingham Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: It took 2 hours to collect the car.
Pros: Helpful and polite
Pros: Honestly, pay the extra amount to a reputable company and just steer clear from these guys in Birmingham, it will be worth every penny.
Cons: Unprofessional, unhelpful and way too many hidden costs.
Pros: Very friendly and helpful
Cons: The deposit of £200 after paying the full Cover on the car is a joke and is still not back in my Account after a week 🙁
Pros: Fast processing of the paperwork when collecting the vehicle
Pros: Modern, new vehicle, staff pleasant and friendly
Cons: the office had a small area for customers, and was very old and dated. Directions on how to get to the office from the terminal where confusing.
Pros: The car was relatively new and well equipped
Cons: The lone woman behind the desk on a Thursday evening took 2 hours to check out the 3 cars in front of us. All the woman wanted to do was sell add-on insurance, extra miles and more insurance. Scaremongering tactics resulted in an impossibly slow service. She was very degrading about the 'new Romanian guy' who collects the cars from the carpark and his lack of spoken English. I will never use this company again, even at their low prices. Shame on you, GreenMotion.
Pros: Excellent service and great value hire
Cons: For some reason the rental request for a three day hire went through to the main frame as a one day hire. This caused confusion and considerable delay in getting away from the airport. The staff were great about sorting it out, but by the time I got the car it was the middle of rush hour.
Pros: The people were very friendly
Cons: The systems are outdated. It was impossible to extend our hire. It was so bad that we had to abandon our attempt to extend the car hire and this was very inconvenient for us.
Pros: Easy return. Were considerate by discounting miles.
Cons: Bit slow at pick up. Office should be spruced up.
Pros: Very bad service. The lady at the reception was rude.
Pros: Price, location, great customer service
Cons: Location was confusing for person who comes for the first time, I have to get someone to take me to the location to pick up the car.
Pros: The lads working at birmingham airport are great. Too many bad reviews online at other areas, but I have no problem with using green motion at birmingham airport.
Pros: Very pleasant and matter of fact
Cons: They overcharged me and I'm trying to get my money back! Horrible experience
Pros: Did not have a service from them in the end
Cons: Staff were very unhelpful
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For each additional mile an additional charge of 0.30 GBP per mile will apply.
Mileage limitations will apply if the car is to be used for crossing country borders.
Mileage will be limited to 100 miles per day for the entire rental period.
For each additional mile an additional charge of 0.50 GBP per mile will apply.
It is possible to purchase the Unlimited Mileage option for an extra charge of 7.80 GBP per day.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin, Roman alphabet.
Licences issued in non-EU are not accepted.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, USA.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy. Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill), proof of entry/exit into/out of the country, bank statement or utility bill, boarding pass.
The following document(s): proof of home address (e.g. Utility bill), bank statement or utility bill must not be older than 4 months.
ID documents must be hard copies; documents held on mobile devices will not be accepted.
Please note that provisional driver license won’t be accepted.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Additional excess conditions may apply for drivers who hold a licence from the following country(ies): Australia, Canada, USA.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
The driver is fully responsible for the cost of the repairs for any damage to the mirrors, tires, undercarriage and all mechanical parts of the vehicle. This is not limited to the excess amount.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa.
The following payment methods are not accepted for payment: American Express, Cash, Debit cards.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.
Credit card must be valid after rental period for at least 60 days.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Details are available from the rental company's reservation office.
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Please note that the rental company will check for any endorsements or penalties (traffic offenses or penalty points) on renter's driver license and that renter may be refused the car if there have been any in the last 5 years.
Pick-up & Drop-off