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Alamo at Birmingham Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Very bad service,no one explaim me anything they give the car less then full and ask to bring it the same level which is absurd,they said that will send me the recept and th cobtract by email it did not happen,also no one explain us how to get out the parking and had to come,so someone can explaim me which is the code,no renting report for the car they said you can make photoes that is unacceptable and at the end they try make me pay the money I paid to keep the car true your website
Cons: and had to show them a few time the same email from you and their first answer was this is not from us you paid to the website and itia not our bussiness and again explain to the and showthem the papers and the money I had to pay it wasnt that nice experience they were so not very organised and to helpful
Pros: Everything was good
Cons: Nothing
Pros: The car had bald tires, required an oil change, sticking signal lights and had a distinct odor of stale cigarette smoke.
Pros: Everything staff are always brilliant
Pros: Always a good experience - have used twice already recently and shall be using their services another 2 times in the very near future
Cons: N/A
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit card on a main drivers name, additional ID showing home address (e.g. Utility bill), proof of home address (e.g. Utility bill), ID with photo. In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information.
Prices for extras are shown on the booking page.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Winter tires are recommended during the winter season but are not mandatory.
Snow chains are allowed in icy/snowy conditions.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.
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