Goldcar at Girona Airport

Pros: Not a lot

Cons: Agent not available when we arrived. Waited for over 20 minutes at the desk, along with another 5-6 customers. Car was in reasonable condition with a few dents and scrapes but no more than on previous rentals we’ve had. Returning the vehicle was easy enough. On returning home I have received an email claiming that we had damaged the vehicle which we hadn’t. Damage not marked on the diagram filled out by their representative on drop off so I fear this will happen to the next customer as well.

Pros: None

Cons: Upon check-in, the person on the goldcar's counter refused to hand over the key. He asked me to buy again either the basic protection or full insurance. In short, I had no other option but to pay another 76.52 euros in addition to what I had paid already to the discovercars.com during the booking. In addition to this, Goldcar fined me another 50 euros because according to them, there was 11 euros less fuel in the entire tank during the checkout.

Pros: It was shocking. I have rented cars in some very remote countries and speed and efficiency has always been great. Waiting 2 hours in a queue for a hire car is unacceptable. The counter was staffed by ONE person on a Monday afternoon knowing how many bookings there were. This was not an isolated incident, several people dropping cars just rolled their eyes and pitied us.. as we have dropped the car this afternoon the Goldcar counter had 20 people waiting many with crying children. Never again!!!

Cons: Drop off is easy.

Pros: Very quick checkout. No hard sell for the excess insurance

Cons: We were unable to put petrol in (full to full) as the petrol station next to the airport had an extremely large queue and we could have been there half an hour making us late for the flight. The charge of 70 euros was rather high for the penalty.

Pros: Staff are great, very pleasant.

Cons: I did queue for a while when before I picked up the car though

Cons: The car had a high mileage & broke down on the motor way , electrics & brakes went. Could have been killed !

Pros: Very polite

Cons: Took so long to pick up as very busy

Pros: Excellent service. I thoroughly regret using discovery cars as an agent.

Pros: very good service

Cons: Very good and friendly, polite

Pros: The car was clean and the picking up process was very fast

Cons: My flight got delayed and they didn’t even wait for me to give me the car so i had to get a taxi and come again to the airport the next day to get the car, plus they charged me again for an additional insurance that I already paid for it online.

Pros: Nothing

Cons: Waiting 50 minutes in queue and unprofessional staff member charging incorrect currency causing me to pay nearly £8 more for the rental

Pros: Fast, efficient, no upsetting or pressure

Cons: No response to email about small dent on car

Pros: Quick and efficient pick up - able to use previously held details which speeded up the process considerably. No attempt to sell optional extras such as additional insurance.

Cons: Would have preferred to have spoken to a Goldcar employee when returning the car to have it checked in my presence but no one was available at the car park or in the kiosk. Having said that I had received my return invoice by email by the time my flight landed.

Pros: Staff polite

Cons: Sugars sell if extras

Pros: Quick easy and straightforward service

Cons: There was no waiting line for online check inns to speed things up.

Pros: Quick and efficient pick up and drop off. Car was clean inside and out and was almost new.

Cons: Nothing

Pros: Very good apart from they said the Discovery cars insurance I paid for was for basic cover and NOT full cover as told.

Cons: I had to pay extra for full cover, so basically paid twice. Be careful you don't fall for this and DO NOT ADD EXTRA for insurance with Discovery cars

Pros: Good car In excellent condition

Cons: Agent was extremely pushy. He tried to sell us additional cover which we did not need (we had taken out full coverage with discover cars)… he also tried to push us into an unnecessary upgrade… he was essentially a con man… I would avoid gold cars in future as a result

Pros: Price quoted by yourselves was less than I was actually charged!

Cons: Cost was more than you quoted! They also tried to sell other insurance which I already had with you! Not great

Pros: Really good, no bother when we had to upgrade.

Cons: We did upgrade and car was not completely clean inside.

Pros: Had to check car for additional damage and that was significant we then had to email photos back to Goldcar very cumbersome process..drop off was slow no one there to check the car and sign off ..they expect you to just drop off keys and hope for the best ..not great

Pros: After I returned from holidy my statement showed deduction of €37.79 when I called customer services they told me it was duplication error by them but then informed me that I would have to email Goldcar and request to be refunded. I am still waiting for a response and a refund!!!! I will be contacting my bank to make a complaint

Pros: Nothing.

Cons: Poor service from car provider, poorly maintained vehicle, poor timekeeping. Complaint to follow.

Pros: The man who we dealt with when returning the car was very helpful.

Cons: There were too many things wrong when we got the car…ie service wrench flashing!! tyre pressure was lit up. The coolant light was flashing of on the car, so we purchased some coolant..There was a lot dents on the car and there was no one to check it out so we took photographs before driving off…

Pros: They didn,t have my preffered car availabe, but I have got an upgrade for a very small fee.

Cons: You just drop off the car without a final check.

Pros: I could not fill the fuel tank at returning the car because of roadworks. The employee adviced me to try at a gas station that was unmanned and told me how to get there because that would save me a penalty fee.

Cons: They forced something extra on me or else I could not get the car. I explained I took out a full insurance policy and that I only had to pay €63 upon pick-up according to my contract with Discover Cars. The lady said that was not true and I had to take that up with Discover Cars. I did so but they let me down. Very disappointing.

Pros: Good value

Cons: Charged extra milage in error

Cons: Auto porysowane przed odbiorem, a po oddaniu w raporcie zapisane te usterki na moje konto.

Cons: Price was more than I paid online and the car was old.

Pros: Quick and efficient

Pros: Easy enough to find

Cons: The extra charges for miles we did not do

Pros: Brand new car and easy to drop off

Cons: Goldcar tried to sneak in extra charges of over £300, got aggresive when challenged and then tried to overcharge again by €10. The car provided was also smaller than expected

Pros: Friendly staff

Cons: That you can not pay with ideal

Pros: Nothing.

Cons: We had to buy more insurance. The car was old and had defects, we had to exchange it. The replacement car was defective too.

Cons: desk-agent behaviour should be sent to "how to serve a customer"- course

Cons: The rental agent was rude, could not comprehend that i refuse to go for any of his upselling offers, made us stand in the line twice - once for documents, second time for the car key, even though others were given the car keys up front. Overall, not a happy experience in the beginning due to the rental agent, but the rest was great.

Pros: Middle seat in the back wasn't allowed to be used. Should have gotten a discount for that as it affected my plans. Was not given a choice.

Pros: Very poor service

Cons: I have been told i could bring back the car zero gasoline only to find out a few days later I've been charged for it!! (Proof will be sent via email) not happy at all!

Pros: The car was brand new, and despite the language barrier, the rental agents were mostly patient and polite

Cons: There was a good bit of confusion regarding insurance coverage and I was almost talked into buying $100 worth of unnecessary insurance. They also did not explain the ins and outs of the car, leading to a near-miss. The Reverse function on the manual car had a trigger to engage the reverse that I was not made aware of. The car stalled on an incline and it took several minutes and the help of a stranger to get it in reverse. I am a competent driver of manual cars, but a tip would have been nice.

Pros: drop off was very easy, we could put the keys in the mailbox. The car was a really nice car.

Cons: When picking up the car, we needed to check the car first, which was parked very far away. As we have 2 little kids, this was quite inconvenient. If you do not want to check the car, then you need to pay a quite high fee.