Goldcar at Region de Murcia International Airport

Cons: What should have been a straightforward £60 booking ended up costing over £165 due to these unexpected charges. The lack of transparency and upselling tactics were frustrating, and I hope DiscoverCars.com improves communication to ensure customers aren’t overcharged unnecessarily.

Pros: Quick and easy, but do not like the hard sell for additional insurance.

Pros: Would not use any other company Staff and service is superb

Pros: Easy drop off at the end of holiday

Cons: Long wait to receive car Had to pay extra payments

Pros: Quick and efficient, nice car

Pros: Quick

Cons: Felt like being pressured to buy total protection at the office even though I already had it through you

Cons: Pressured into buying insurance I didn’t need told we weren’t covered on code and family protection not happy with them but happy with professional approach of discover cars

Pros: Nothing. Terrible service will not use again.

Cons: Lengthy wait ( over 35 minutes) to collect car in souring heat as not permitted to enter office until called in. Pressurised selling tactics by representative to buy further insurance and local charges than I anticipated- charged over 3 times the cost of the rental for ‘peace of mind’. Preying on hot, tired tourists with children leading them to believe they MUST pay the additional or risk paying thousands for minor damage is daylight robbery. I will NEVER use Goldcar again.

Pros: It was all very efficient and when I dropped the car back there was a lady already waiting to check the car so I didn't have to wait and I didn't get delayed going into the airport.

Cons: It was all perfect.

Pros: Pleasant people

Cons: 2.5 hour wait to see representative and only then because I queue jumped having worked out how some people were jumping the ticket queue

Pros: Quick and easy

Pros: No fault of staff quite a long wait to get car due to delayed flights so we were the last Receptionist could not have been more helpful she was very polite and efficient

Cons: On return of the car the inspection team were a bit over enthusiastic to try and find a scratch or dent made to feel uncomfortable Shame this

Pros: drop off smooth & easy. Car was new.

Cons: collection was slow . pressure to buy additional insurance relentless.

Pros: Quick correct service.

Cons: Price could be lower

Pros: Good value for money and efficient pick up and drop off process

Pros: Was efficient and didn’t keep you waiting

Cons: On arrival the notice about the ticket system was not that clear

Pros: It was fast and efficient

Pros: Quick, efficient booking and staff. Bonus being on the terminal for quick collection and drop off.

Pros: Efficient

Cons: None

Pros: Car was spotless and new

Cons: €16 "upgrade" added with no explanation or option to remove. ridiculous ticket system at the airport meant a 1hr wait to obtain vehicle

Pros: Very friendly and professional staff. A quick check in and check out and the car was in excellent condition.

Cons: Nothing

Pros: Awful, awful awful

Cons: Everything. i know this is not helpful. I paid more money and got a horrible service

Pros: Friendly and helpful staff, nice car at reasonable price

Cons: Only fault was (not Goldcars fault) was there are no gasoline filling stations between Mazarron and Mercia airport

Pros: Maria was the agent looking after us and I found her not only very professional but also v friendly.

Cons: It took a long time to go through the rental agreement- even though I had completed three information when booking online.

Cons: Fuel: Like for like Full to full Make sure you take photos of the fuel gauge upon the start and finish of rental. Good job I did, as the gauge was not showing full at the start, however they imposed a penalty charge automatically from my already registered bank card of €50 + €14.56 fuel charge as the tank was not full. All refunded when I had photo evidence their charges were incorrect. How many times do clients not challenge the imposed charges?.. nice easy money if they get away it.!!!!

Pros: First class service

Cons: Staff were very friendly and helpful.

Pros: Overall very good. However only one member of staff at the desk and about 6 or 7 people picking up cars at that time so there was a long wait. Staff member was very pleasant though.

Cons: At pick up, they told us about an offer if we took their comp insurance. If we’d have known earlier, we would have taken it but we’d already taken out our own before the trip. Why not offer this at checkout to save everyone a bit of time?

Pros: Ease of collection, value for money and condition of car

Pros: Speedy, friendly and efficient

Cons: N/A

Pros: Very rude lady when i refused extra insurance that I’d paid for already with you. I was made to feel silly.

Cons: As above

Pros: The car had many scratches on it.

Pros: Value, the variety of hire options available.

Cons: The wait picking up the car, this made our 2 hour drive to our destination in the dark which wasn’t at great start to our holiday.

Pros: Friendly and efficient staff. Discount given because we'd already paid with Discovercars.

Pros: Nothing dreadful company won't use again

Cons: Crap service by this company

Pros: Very quick collection no pressure to buy extra insurance

Cons: Quite an old car with 50k plus on the clock

Pros: Pick up easy enough, located straight outside arrivals, transaction time reasonable.

Cons: I’ve never had an issue, used Gold car a few times now. My only point to make is I’ve normally found the body work is always a bit beat up! So I always make sure I photograph everything on pick up, especially as I always cover the excess on my credit card, on this occasion it was a key drop with no inspection.

Cons: The rental office was closed on my arrival to return the car and after finding the key box I wanted to clarify about the return of my fuel deposit and had to wait for 30 mins (0800) opening time before I saw an agent !!

Pros: Friendly sales lady offered upgrade of car

Cons: Trying to make buy additional insurance when already have full cover,

Pros: Flawless.

Cons: N/A

Pros: Absolutely nothing

Cons: Terrible

Pros: friendly efficient service

Pros: Nice car in good condition on airport

Cons: The car smelt of smoke and they would not accept my paper licence so we paid for 2 drivers and was only allowed one

Pros: Took extra insurance cover by discovercars only to be told we need their insurance or had to leave £1100 deposit what was quote as £180 car turned in £360 hire

Pros: Fantastic service with a friendly reception.

Cons: Nothing

Pros: very good

Cons: good

Cons: car was good, but on return handed the keys over , they said thats it , i said i would like the car inspected,a young lady come out to the car, walked right round without stoping until by the back wheel arch said there was a scratch, there was no scratch , i took photographs of the non scratch which she objected to, back in recption i was asked to delete photo as she was in it, i give my phone to the man behind the desk , as she was not in the photo it was given back to me,the car was hand wash