Goldcar at Region de Murcia International Airport

Pros: Very unhelpful when dropping off a car.

Cons: Pressurised into taking extra car insurance after we had already paid for premium car insurance at time of online booking. Did not get the cars I booked.

Pros: Quick and efficient

Cons: A bit upsell-y

Pros: Much speedier this year than last year for picking up.

Cons: Trying to scam me with offering insurance at inflated price-trying to scare me into buying this. Trying to scam me into paying for damage to the car that was already there. Gold Car are repeat offenders at this. I won’t hire from them again.

Pros: No extras sales pressure, friendly, professional staff.

Cons: Only one person available when returning the car, long wait.

Pros: The Guy behind the counter at Murcia airport was English and there was no hard sell for excess insurance( I’ve have my own anyway )

Cons: None on this occasion but have had problems in the past

Pros: Nothing really

Cons: Car covered in damage. Pushy sell of extras for insurance, breakdown cover etc

Pros: Not really anything, it was just easy to find

Cons: The agents were HORRIBLE. Customer service genuinely terrible. Immediately tried to convince me to upgrade cars

Pros: Good quality and efficient car hire. No trying to upsell insurance.

Cons: Very good service

Pros: Very friendly and helpful

Cons: A bit expensive

Pros: Lady was polite

Cons: There insurance cost is high

Pros: Friendly, helpful staff who explained everything clearly and did not pressure me to buy the additional insurance which i had already bought through discover cars. The car was clean and worked well for our use.

Cons: Nothing

Pros: Quick, polite

Cons: Stitched me up for damage that was already present. Never using Goldcar again

Pros: All good

Cons: Nothing

Pros: Friendly and very helpful.

Pros: Car was ok but we’ll use for its age plenty of dents and scratches

Cons: The pick-up service was appalling waited an hour before I realised I could pay an extra 20€ to be fast tracked NO GOOD

Pros: Nothing,

Cons: We dropped car, car haf bern lightly keyed accross car door, we had a photo yo show thid was there when we collected, we were told all ok then we received an invoice for over 200 euros, also when collecting car we were charged 29 euros for taking the wrong q ticket !@@

Pros: Very efficient, courteuous

Cons: Nothing

Pros: Almost no waiting time, professional staff

Pros: Car wasn’t clean inside and out but this was due to the storm and agent said they couldn’t clean it - so not their fault really apart from that it was a good service.

Cons: Long wait at pick up due to only 1 agent working but this was due to storm so not their fault - was happy to just get the car as other rental companies were closed.

Pros: The staff was very friendly and explained everything in full.

Cons: The car hired had an issue with the petrol marker in the main board and this was not communicated.

Pros: Great car

Cons: Easy process

Pros: Everything apart from the 1hr 30 mins time from selecting ticket No.C0015 to being given keys

Cons: Appalling collection time. I've been hiring 2 to 4 times a year since 2008 @ San Javier, Almeria, Alicante & Corvera and used Goldcar ma y many times bur I would say average waiting time would be 20 minutes.

Pros: Service was good everything was made very easy

Cons: Car I was provided with had damage to the parking sensor which was a little annoying at times as it kept beeping but apart from that everything was great.

Pros: Smooth

Cons: Trying to sell other insurance when I had already taken extra insurance

Pros: super easy, car was great

Pros: Easy and quick service

Cons: Having to pay extra to ensure fast pick up.

Pros: Easy to find

Cons: Waited for over an hour, I was overcharged on insurance and want to log a formal complaint. Please send me details to log a complaint

Cons: Never get the car you think is booked (Booked a Citroen C3, told I had a Ford Focus then ended up with Opel Corsa. I had a Opel Corsa, Vauxhall and Opel are really uncomfortable cars for my back, I wouldn't have booked it if known. When questioned GoldCar said I had to contact discovercars, when you've had an early start you just want to get on your way.

Pros: This was my second rental with Goldcar and although I had seen bad reviews, I have been very impressed by the service on both occasions at Murcia Airport

Cons: long collection time log queue when all questions answered oline - basically trying to ell extra insurance

Pros: Location is the only positive

Cons: Forced to wait over an hour to collect vehicle with only two members of staff working, charged a late fee due to the company’s inefficiencies. Challenging the charge with my bank due to the company’s customer service not wishing to resolve the issue.

Pros: Nothing

Cons: Poor customer service.

Pros: Nice lady and they stayed open even though our flight was delayed and arrived after the 9pm closing time

Cons: Unfair €40 extra charge for being late

Pros: Good all round service with NO hassle

Pros: Great man in the office to pick up car

Cons: On return the inspector gave me hell saying I damage the car and there nothing there she waited me to pay money she got nothing

Pros: Simple, no pushines

Cons: The soeeed of collecting the car

Pros: As expected

Cons: On returning home I was charged €245 for damage to the car which I didn’t cause and was told at drop all was ok, The condition of the car at pick up was very poor with dents and scratches on virtually every panel and even got them i to clarify some of the scratches, Overall I very disappointed and shall not be using them again

Pros: Great car. Very friendly. When I eventually got in the office to collect the car, they were very quick and efficient. Drop off was great. Quick and no hassles

Cons: The 1+ hour wait to get in to the office to pick up the car.

Pros: Easy to use at the airport. Staff are friendly.

Cons: Booked a small car-Toyota Aygo but was given an MG3. Not a good car but had only done about 700kms when I picked it up. Luckily I didn’t need to use it much.

Cons: Collected the car when it was dark, on return a hairline (zone 1 scratch) was found & marked "told I wont be paying for it" still unclear & unable to leave a score as its taken longer than the time you have to rate the service before the "holding deposite" is returned... that takes way too long! Collecting the hire car was very slow, very manual & onloy two people, which was a challange given how busy.... would I use again, once more, but if the same then know, there must be easier providers

Cons: The car was dirty on the outside marks and scratches everywhere. They are claiming there was a faint scratch on the bonnet which I’m sure was likely there when I collected but it’s so faint I didn’t notice

Pros: They are efficient every time I use them. Those that complain don't obey the rules. I have had nothing but good experiences with them.

Cons: Nothing

Pros: Excellent customer facing service at the desk and at drop off

Cons: Condition of the car - the suspension did not sound at all right

Pros: Nothing rude arrogent.

Cons: Cars wrecked not recorded damage. Agent rude Car not clean

Pros: After all the bad publicity goldcar were great!

Cons: Friendly staff, not trying to rip you off like 'ok mobility '

Pros: Speed and helpful agents

Cons: Price could be better

Pros: It was very efficient

Cons: I had a very good experience this time.

Pros: I have used the several times before. They are better than the most of the service providers.

Cons: The length of time spent queuing up for collecting the car.

Pros: Straight forward and efficient.

Cons: Long wait to collect at the airpor.

Pros: The girl was great at the valet when we dropped off the car

Cons: The condition of the car and the huge deposit

Cons: What should have been a straightforward £60 booking ended up costing over £165 due to these unexpected charges. The lack of transparency and upselling tactics were frustrating, and I hope DiscoverCars.com improves communication to ensure customers aren’t overcharged unnecessarily.

Pros: Quick and easy, but do not like the hard sell for additional insurance.

Pros: Would not use any other company Staff and service is superb

Pros: Easy drop off at the end of holiday

Cons: Long wait to receive car Had to pay extra payments

Pros: Quick and efficient, nice car

Pros: Quick

Cons: Felt like being pressured to buy total protection at the office even though I already had it through you

Cons: Pressured into buying insurance I didn’t need told we weren’t covered on code and family protection not happy with them but happy with professional approach of discover cars

Pros: Nothing. Terrible service will not use again.

Cons: Lengthy wait ( over 35 minutes) to collect car in souring heat as not permitted to enter office until called in. Pressurised selling tactics by representative to buy further insurance and local charges than I anticipated- charged over 3 times the cost of the rental for ‘peace of mind’. Preying on hot, tired tourists with children leading them to believe they MUST pay the additional or risk paying thousands for minor damage is daylight robbery. I will NEVER use Goldcar again.

Pros: It was all very efficient and when I dropped the car back there was a lady already waiting to check the car so I didn't have to wait and I didn't get delayed going into the airport.

Cons: It was all perfect.

Pros: Pleasant people

Cons: 2.5 hour wait to see representative and only then because I queue jumped having worked out how some people were jumping the ticket queue

Pros: Quick and easy

Pros: No fault of staff quite a long wait to get car due to delayed flights so we were the last Receptionist could not have been more helpful she was very polite and efficient

Cons: On return of the car the inspection team were a bit over enthusiastic to try and find a scratch or dent made to feel uncomfortable Shame this

Pros: drop off smooth & easy. Car was new.

Cons: collection was slow . pressure to buy additional insurance relentless.

Pros: Quick correct service.

Cons: Price could be lower

Pros: Good value for money and efficient pick up and drop off process

Pros: Was efficient and didn’t keep you waiting

Cons: On arrival the notice about the ticket system was not that clear

Pros: It was fast and efficient

Pros: Quick, efficient booking and staff. Bonus being on the terminal for quick collection and drop off.

Pros: Efficient

Cons: None

Pros: Car was spotless and new

Cons: €16 "upgrade" added with no explanation or option to remove. ridiculous ticket system at the airport meant a 1hr wait to obtain vehicle

Pros: Very friendly and professional staff. A quick check in and check out and the car was in excellent condition.

Cons: Nothing

Pros: Awful, awful awful

Cons: Everything. i know this is not helpful. I paid more money and got a horrible service

Pros: Friendly and helpful staff, nice car at reasonable price

Cons: Only fault was (not Goldcars fault) was there are no gasoline filling stations between Mazarron and Mercia airport

Pros: Maria was the agent looking after us and I found her not only very professional but also v friendly.

Cons: It took a long time to go through the rental agreement- even though I had completed three information when booking online.

Cons: Fuel: Like for like Full to full Make sure you take photos of the fuel gauge upon the start and finish of rental. Good job I did, as the gauge was not showing full at the start, however they imposed a penalty charge automatically from my already registered bank card of €50 + €14.56 fuel charge as the tank was not full. All refunded when I had photo evidence their charges were incorrect. How many times do clients not challenge the imposed charges?.. nice easy money if they get away it.!!!!

Pros: First class service

Cons: Staff were very friendly and helpful.

Pros: Overall very good. However only one member of staff at the desk and about 6 or 7 people picking up cars at that time so there was a long wait. Staff member was very pleasant though.

Cons: At pick up, they told us about an offer if we took their comp insurance. If we’d have known earlier, we would have taken it but we’d already taken out our own before the trip. Why not offer this at checkout to save everyone a bit of time?

Pros: Ease of collection, value for money and condition of car

Pros: Speedy, friendly and efficient

Cons: N/A

Pros: Very rude lady when i refused extra insurance that I’d paid for already with you. I was made to feel silly.

Cons: As above

Pros: The car had many scratches on it.

Pros: Value, the variety of hire options available.

Cons: The wait picking up the car, this made our 2 hour drive to our destination in the dark which wasn’t at great start to our holiday.

Pros: Friendly and efficient staff. Discount given because we'd already paid with Discovercars.

Pros: Nothing dreadful company won't use again

Cons: Crap service by this company

Pros: Very quick collection no pressure to buy extra insurance

Cons: Quite an old car with 50k plus on the clock

Pros: Pick up easy enough, located straight outside arrivals, transaction time reasonable.

Cons: I’ve never had an issue, used Gold car a few times now. My only point to make is I’ve normally found the body work is always a bit beat up! So I always make sure I photograph everything on pick up, especially as I always cover the excess on my credit card, on this occasion it was a key drop with no inspection.

Cons: The rental office was closed on my arrival to return the car and after finding the key box I wanted to clarify about the return of my fuel deposit and had to wait for 30 mins (0800) opening time before I saw an agent !!

Pros: Friendly sales lady offered upgrade of car

Cons: Trying to make buy additional insurance when already have full cover,

Pros: Flawless.

Cons: N/A

Pros: Absolutely nothing

Cons: Terrible

Pros: friendly efficient service

Pros: Nice car in good condition on airport

Cons: The car smelt of smoke and they would not accept my paper licence so we paid for 2 drivers and was only allowed one

Pros: Took extra insurance cover by discovercars only to be told we need their insurance or had to leave £1100 deposit what was quote as £180 car turned in £360 hire

Pros: Fantastic service with a friendly reception.

Cons: Nothing

Pros: very good

Cons: good

Cons: car was good, but on return handed the keys over , they said thats it , i said i would like the car inspected,a young lady come out to the car, walked right round without stoping until by the back wheel arch said there was a scratch, there was no scratch , i took photographs of the non scratch which she objected to, back in recption i was asked to delete photo as she was in it, i give my phone to the man behind the desk , as she was not in the photo it was given back to me,the car was hand wash