Cologne Bonn Airport (CGN), Cologne, Germany
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Flex To Go at Cologne Bonn Airport

Mietwagenzentrum, Terminal 1, Köln, Germany, 51147
0049 22 028 689 605
Pick-up instructions
Office is located in the Terminal. From the arrivals hall, please go to the car rental area. In case of any issues, please do not hesitate to contact us via the following phone number: 0049 22 028 689 605
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Business hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
Sun:07:00-23:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Volkswagen Polo
February 10, 2024

Pros: I pić up the car 7 February 2024 abut 6 o’clock to 7 o’clock one lady work with other men but lady give us very bad service she is not doing good service she very races always when I ask she no no I ask her what’s your name she say I can’t give you name

Cons: I pić up the car 7 February 2024 abut 6 o’clock to 7 o’clock one lady work with other men but lady give us very bad service she is not doing good service she very races always when I ask she no no I ask her what’s your name she say I can’t give you name

Ireland
Volkswagen Polo
February 5, 2024

Pros: New and clean car.

Australia
Volkswagen Polo
January 18, 2024

Pros: Worst company ever

Cons: Horrible for cashing in on customers twice!!

United States of America (USA)
Volkswagen Golf
January 10, 2024

Pros: Nothing

Cons: Nothing

Italy
Volkswagen Polo
November 18, 2023

Pros: Wrong car,

Cons: The customer car

United States of America (USA)
Volkswagen Golf
October 22, 2023

Pros: Car was new and the latest tech

Cons: It stated full fuel, however, wasn’t the case. Also, no one walked around car with me to confirm no damage during pick up, only to put me on the spot to sign papers at pickup desk.

Israel
Volkswagen Polo
October 16, 2023

Pros: Nothing. They are laying about the price There is no easy way to contact them.

Cons: Everything

United States of America (USA)
Audi A3
September 28, 2023

Pros: You canceled my 3day paid in full contract after my plane was delayed by 20hr… I called a day before to say I will be 20hr late and no one told me it would be canceled untill I was at the counter. I had a 3 day rental. And you took 100% of the cost for being 20hr late which was out of my control. But to canceled the full 3 days and not give me a vehicle on our honeymoon. Just wow… that’s the greasiest rental vehicle move I’ve ever seen.

Cons: You canceled my 3day paid in full contract after my plane was delayed by 20hr… I called a day before to say I will be 20hr late and no one told me it would be canceled untill I was at the counter. I had a 3 day rental. And you took 100% of the cost for being 20hr late which was out of my control. But to canceled the full 3 days and not give me a vehicle on our honeymoon. Just wow… that’s the greasiest rental vehicle move I’ve ever seen.

Turkey
Fiat 500
September 25, 2023

Pros: price, good car, easy and friendly pick up

Cons: there only one thing, desk person insist for insurance, in my opinion it is not nice.

Portugal
Volkswagen Polo
September 7, 2023

Pros: One of the best experiences among car rental companies

United Kingdom
Volkswagen Tiguan
August 22, 2023

Pros: The rental cost was OK but there is a "con" about insurance cover and hidden extras

Cons: Car not ready despite delay. Bad mannered RAGA agent behaved disgracefully. Car not clean, despite us being told the long delay was "for cleaning"

United States of America (USA)
Volkswagen Tiguan
August 17, 2023

Pros: N/a

Cons: Our car broke and no one is helping us

New Zealand
Volkswagen Polo
August 9, 2023

Cons: That the pick up at the airport qas in an area that was not sign posted as we exited the lift. The only signpost for Flex was to the right but our pick up was to the left! Stuff could wear uniform so the guests can identify Flexi staff.

Turkey
Volkswagen Golf
August 4, 2023

Pros: Car maintenance and conditions were good. Worth the money I spent.

Cons: Is not easy to find the desk in the terminal. Even though they described it and marked on the map, I had a little difficulty finding the route to the drop off location. But I called them and they described again.

United Kingdom
Volkswagen Polo
July 31, 2023

Pros: Excellent service

Cons: The car language was in polish and not very easy to change

United Kingdom
Volkswagen Golf
July 4, 2023

Pros: manners, customer service, good car.

United Kingdom
Volkswagen Tiguan
June 27, 2023

Pros: nothing at all

Cons: I haven't receive car, no representative in airport, impossible to contact rental agent since 7:00pm, automated message repeating same mesage opening time 7:am closing time 11pm and disconecting call after 6 seconds no mater what time you call, not replaying emails, not possible to contact next day, ruined my holidays, cost me a lot more money to rent car from another company, because of last minute rent, just because flex to go don't care. 11 days later haven't got any email or call from them.

Greece
Volkswagen Golf
June 20, 2023

Pros: Καλή εξυπηρέτηση

Cons: Το ότι έχει μόνο δύο υποκαταστήματα σε όλη την Γερμανία.

United States of America (USA)
Seat Ateca
June 18, 2023

Pros: The experience was terrible. When i come to pick up the car, the front desk was empty. Nobody was at work. 7 or 8 people were waiting for employees fee for a few hours. He come at 10:30 instead 7 at the morning. Same thing happened when i dropoff the car.I didn’t find anybody again. Terrible experience, so much stress. Never again with flex to go.

United Kingdom
Volkswagen Polo
June 13, 2023

Pros: Easy online arrangement.

Cons: Nothing…so far.

Portugal
Fiat 500
June 9, 2023

Pros: Carro ter sido linha FR

Cons: Reservamos o carro pela discovery cars em que está explícito que a caução é de 500€ quando chegamos a caução era de 700€ porque não tinha sido no site da flex go. Tivemos também o problema do condutor não ter cartão de crédito não nos deixavam pagar a caução de outra forma, solicitamos a troca do condutor para outra pessoa que tinha cartão de crédito também não nos deixaram, fomos obrigados a fazer o seguro mais caro que já podia ser pago com qualquer tipo de cartão em qualquer nome.

Ireland
Volkswagen Polo
May 17, 2023

Cons: I paid full but did not receive the car or refund

Sweden
Fiat 500
May 12, 2023

Pros: Great rental desk personnel!

Cons: Even though it was during working hours, there was no one to receive the car. Perhaps my concerns would have been sorted out much quicker if someone was there to help. It's too far to go back to the rental desk when you are heading to departures.

United Kingdom
Volkswagen Polo
April 22, 2023

Pros: Not give us the car

Cons: They refused release the car They try to give us the faulty car

Turkey
Volkswagen Tiguan
April 19, 2023

Pros: They conned us and they were very rude

Cons: Nothing at all

Turkey
Volkswagen Tiguan
April 18, 2023

Cons: You just took our money and there was no Flex to go worker. And also we paid whole money before the trip but you cancel it!! We'll do whatever we can!!!

United Kingdom
Seat Ateca
April 17, 2023

Pros: Agent was good.

Cons: Did not receive the model booked.

United States of America (USA)
Volkswagen Polo
April 10, 2023

Cons: The employees first told me that because of a flight delay, I would need to pay €60. After seeing my license they informed me they would NEED to apply an all inclusive insurance for the car, because it was not an official International Drivers permit (even though Europcar said it was). I ended up paying €120 on top. Very bad service at the counter.

United Kingdom
Fiat 500
February 23, 2023

Pros: Friendly staff; great upgrade

Cons: Inside of car was not dirty but clearly had not properly cleaned as I found old parking ticket and a pair of tweezers on passenger seat

United Kingdom
Volkswagen Polo
February 18, 2023

Pros: Very friendly staff at reception. Swift transaction

Cons: Everything was perfect. It would have been nice to have a Parkscheibe in the car for when it’s needed.

Albania
Volkswagen Polo
February 13, 2023

Pros: I didn’t like nobody respond to me

Cons: Flex to go partners didn’t respect this company, they just said that you have to speak with flex and they don’t care

United Kingdom
Volkswagen Polo
February 7, 2023

Pros: Good choice of cars! Friendly service.

United States of America (USA)
Volkswagen Polo
February 7, 2023

Pros: It was easy to pick the car up.

Cons: Dropping off process was not transparent enough.

United Kingdom
Volkswagen Tiguan
February 1, 2023

Pros: Nothing!

Cons: Dodgy car rental, abandoned desk, Agent uses a laptop he even still had to power on to deal with my booking, booked car was not available and was never available according to agent the fault is with DiscoverCars for listing wrong cars to lure customer into booking with them.

Turkey
Volkswagen Golf
January 21, 2023

Pros: Best price/performance

Cons: Conditions of the car should be checked more frequently

United Kingdom
VW Polo
December 19, 2022

Pros: Discover took my booking with my credit card which has an expiry date of the end of March 2023, I booked the car and full insurance. Flex to go would not accept my card as it did not have 6 months until the expiry date. Miraculously they could accept my credit card if I took full insurance from them at 60 Euros for one day. This is a scam.

Cons: Discover took my booking with my credit card which has an expiry date of the end of March 2023, I booked the car and full insurance. Flex to go would not accept my card as it did not have 6 months until the expiry date. Miraculously they could accept my credit card if I took full insurance from them at 60 Euros for one day. This is a scam.

Greece
Fiat 500
December 19, 2022

Pros: nothing

Cons: Very arragon employee, he never try to solve my problem, for a 4 minutes delay!!!!

Turkey
VW Polo
December 11, 2022

Pros: I paid more than I should have. They took the prepayment taken by Discovercars again from the credit card. I've been scammed.

United Kingdom
VW Golf
December 10, 2022

Pros: I DIDN'T RECEIVE MY CAR , I CALLED THEM IN AIRPORT BUT NOBODY SPEAK ENGLISH

Turkey
VW Golf
December 4, 2022

Pros: New and clean car

Cons: There is no any information about crossing country fees

Turkey
VW Golf
November 18, 2022

Pros: Hybrid bir araç denk gelmesi ve temizlik, fiyat da gayet iyi

Cons: 4 puanı bankodaki görevli erkek personeliniz müşteri ilişkilerinde çok yeteneksiz ve somurtkan. Dökümantasyon işini iyi yapıyor olabilir ama, müşteri güleryüz arıyor....

United States of America (USA)
VW Polo
November 9, 2022

Pros: Everything was easy really

Cons: I wish they opened at 7 as advertised because i waited until almost 8. Plus it would be nice if the agent would speak the language clearly and without heavy accent

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The above prices are only approximate and were last updated at 19:26 on 2024-04-12. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1200.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Road tax, Environmental charge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 20 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A senior driver fee applies to drivers over the age of 70.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU. Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Cross-border policy
crossing country borders is available on previous request at least 72 hours before the pick up date.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following countries: Austria, Belgium, Czech Republic, Denmark, France, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Slovakia, Slovenia, Spain-Mainland, Switzerland.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.

Details are available from the car rental company's reservation office. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Wi-Fi.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  07:00 - 23:00
Tue:  07:00 - 23:00
Wed:  07:00 - 23:00
Thu:  07:00 - 23:00
Fri:  07:00 - 23:00
Sat:  07:00 - 23:00
Sun:  07:00 - 23:00

Top Suppliers at Cologne Bonn Airport

National
National
Very good 8.4 / 4 reviews
+4902203369800
Kennedystrasse Mietwagenzentr, Terminal 1, 51147 Köln
$55 - $176
Enterprise
Enterprise
Very good 8.3 / 33 reviews
+4902203369800
Koeln Airport, Kennedystraße, 51147 Köln
$53 - $186
SIXT
Very good 8.2 / 19 reviews
+498966060060
Kennedystr./Mietwagenzentrum
$54 - $150
Working hours
Mon:07:00-23:30
Tue:07:00-23:30
Wed:07:00-23:30
Thu:07:00-23:30
Fri:07:00-23:30
Sat:07:00-23:30
Sun:07:00-23:30
Keddy
Keddy
Very good 8 / 17 reviews
+492203955880
MIETWAGENZENTRUM
Working hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:00
Sat:09:00-15:00
Sun:09:00-15:00
WheeGo
WheeGo
Good 7.9 / 13 reviews
+4920357077777
Cologne Airport, Car Rental Center, Terminal 1
$21 - $412
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:09:00-22:00
Sun:09:00-22:00
Starcar
Starcar
Good 7.9 / 5 reviews
022036993910
Kennedystraße/Mietwagenzentrum
$21 - $40
Working hours
Mon:07:30-23:00
Tue:07:30-23:00
Wed:07:30-23:00
Thu:07:30-23:00
Fri:07:30-23:00
Sat:08:00-19:00
Sun:08:00-23:00
Avis
Avis
Good 7.9
+4902203402343
Flughafen Koeln Bonn, Cologne, 51147, Germany
$51 - $87
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:08:00-16:00
Sun:14:30-22:30
Flizzr
Flizzr
Good 7.9
+498966060060
Kennedystr./Mietwagenzentrum
$54 - $106
Working hours
Mon:07:00-23:30
Tue:07:00-23:30
Wed:07:00-23:30
Thu:07:00-23:30
Fri:07:00-23:30
Sat:07:00-23:30
Sun:07:00-23:30
Alamo
Alamo
Good 7.8 / 18 reviews
+4902203369800
Koeln Airport, Kennedystraße, 51147 Köln
$53 - $166
Buchbinder
Buchbinder
Good 7.8 / 9 reviews
+492203955880
Mietwagenzentrum Ankunftsebene 0, Terminal 2, 51147 Koln
Working hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:00
Sat:09:00-15:00
Sun:09:00-15:00
Budget
Budget
Good 7.8 / 4 reviews
+4902203402343
Flughafen Koeln Bonn, Cologne, 51147, Germany
$48 - $77
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:08:00-16:00
Sun:14:30-22:30
Europcar
Good 7.8 / 4 reviews
+492203955880
Kennedystrase, 51147 Köln, Europcar
Working hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:00
Sat:09:00-15:00
Sun:09:00-15:00
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