Flex To Go at Cologne Bonn Airport

Pros: Nothing

Cons: When I collected the car from flex to go their policies that were different than the ones I have signed with the third party (discovercars) . For example needed to pay a higher deposit, clean the car before returning other wise have to pay a fee of 120 Euros, etc. They were not flexible and they didn't honoured the original agreement so I was forced to agree the new terms and conditions. I will never rent a car with them again. The staff were not helpful The boot cover was missing

Pros: Almost New car!

Cons: Credit card regulation (see comments from above)!

Pros: Totally unprofessional service

Cons: Picking ip the car And leaving proccess Staff was useless

Pros: They don't give you what you've booked, they force you to rent a more expensive car.

Cons: They are not honest with their services.

Cons: My credit card was valid until March 2025, end thet didnt accept it , so they push me to pay extra 344 euro for a new cover , this is ridiculous, they just try to find the way to take more money

Cons: Flex to go company didn't approve Turkish driver license , they want us extra 100 euros for this and 150 extra euros for the travel different country, on the discover cars payment conditions didn't write documents , i changed my booking two times and paid 20 euros ,i give up rent with flex to go, and I did on enterprise at the Düsseldorf airport. So I don't think rent the car on discovercars.com anymore. I lost time and money.

Cons: Described above

Pros: Notning

Cons: Very very very bad service

Pros: Anke was very hepful. We got lost and she came to help us to find the right place.

Cons: Forced to pay extra for insurance and crossing the borde

Pros: The lady who assisted me. Super efficient and explains everything in detail. She also have me an upgrade !

Cons: Nothing. All was perfect!

Pros: Felx bir daha asla tercih etmeyeceğim müşteri temsilcisi çok kötüydü . Bir saat önce geldiğim için beni bekletti. Git bir saat sonra gel dedi. Çok ilgisizdi. Tek derdi sigorta satmaktı. bana kiraladığım segmentte araç vermediler. İlk verdikleri araç hertarafı çizik ve tekerlekte derin yarıklar vardı ve öyle kullanmamı istedi. Kabul etmedim .

Cons: Felx bir daha asla tercih etmeyeceğim müşteri temsilcisi çok kötü bana kiraladığım segmentte araç vermediler

Pros: Easy to find car rental office. Friendly service.

Cons: Tried to convince that DiscoverCars.com is not a known company, that there is no car insurance.

Pros: Desk timing 7,00AM I am there 30 minutes I wait but not have anybody there

Pros: There was not the full fuel at the beginning as you can see by the photo attached. Instead I made the full fuel when I returned the car

Pros: I pić up the car 7 February 2024 abut 6 o’clock to 7 o’clock one lady work with other men but lady give us very bad service she is not doing good service she very races always when I ask she no no I ask her what’s your name she say I can’t give you name

Cons: I pić up the car 7 February 2024 abut 6 o’clock to 7 o’clock one lady work with other men but lady give us very bad service she is not doing good service she very races always when I ask she no no I ask her what’s your name she say I can’t give you name

Pros: New and clean car.

Pros: Worst company ever

Cons: Horrible for cashing in on customers twice!!

Pros: Nothing

Cons: Nothing

Pros: Wrong car,

Cons: The customer car

Pros: Car was new and the latest tech

Cons: It stated full fuel, however, wasn’t the case. Also, no one walked around car with me to confirm no damage during pick up, only to put me on the spot to sign papers at pickup desk.

Pros: Nothing. They are laying about the price There is no easy way to contact them.

Cons: Everything

Pros: You canceled my 3day paid in full contract after my plane was delayed by 20hr… I called a day before to say I will be 20hr late and no one told me it would be canceled untill I was at the counter. I had a 3 day rental. And you took 100% of the cost for being 20hr late which was out of my control. But to canceled the full 3 days and not give me a vehicle on our honeymoon. Just wow… that’s the greasiest rental vehicle move I’ve ever seen.

Cons: You canceled my 3day paid in full contract after my plane was delayed by 20hr… I called a day before to say I will be 20hr late and no one told me it would be canceled untill I was at the counter. I had a 3 day rental. And you took 100% of the cost for being 20hr late which was out of my control. But to canceled the full 3 days and not give me a vehicle on our honeymoon. Just wow… that’s the greasiest rental vehicle move I’ve ever seen.

Pros: price, good car, easy and friendly pick up

Cons: there only one thing, desk person insist for insurance, in my opinion it is not nice.

Pros: One of the best experiences among car rental companies

Pros: The rental cost was OK but there is a "con" about insurance cover and hidden extras

Cons: Car not ready despite delay. Bad mannered RAGA agent behaved disgracefully. Car not clean, despite us being told the long delay was "for cleaning"

Pros: N/a

Cons: Our car broke and no one is helping us

Cons: That the pick up at the airport qas in an area that was not sign posted as we exited the lift. The only signpost for Flex was to the right but our pick up was to the left! Stuff could wear uniform so the guests can identify Flexi staff.

Pros: Car maintenance and conditions were good. Worth the money I spent.

Cons: Is not easy to find the desk in the terminal. Even though they described it and marked on the map, I had a little difficulty finding the route to the drop off location. But I called them and they described again.

Pros: Excellent service

Cons: The car language was in polish and not very easy to change

Pros: manners, customer service, good car.

Pros: nothing at all

Cons: I haven't receive car, no representative in airport, impossible to contact rental agent since 7:00pm, automated message repeating same mesage opening time 7:am closing time 11pm and disconecting call after 6 seconds no mater what time you call, not replaying emails, not possible to contact next day, ruined my holidays, cost me a lot more money to rent car from another company, because of last minute rent, just because flex to go don't care. 11 days later haven't got any email or call from them.

Pros: Καλή εξυπηρέτηση

Cons: Το ότι έχει μόνο δύο υποκαταστήματα σε όλη την Γερμανία.

Pros: The experience was terrible. When i come to pick up the car, the front desk was empty. Nobody was at work. 7 or 8 people were waiting for employees fee for a few hours. He come at 10:30 instead 7 at the morning. Same thing happened when i dropoff the car.I didn’t find anybody again. Terrible experience, so much stress. Never again with flex to go.

Pros: Easy online arrangement.

Cons: Nothing…so far.

Pros: Carro ter sido linha FR

Cons: Reservamos o carro pela discovery cars em que está explícito que a caução é de 500€ quando chegamos a caução era de 700€ porque não tinha sido no site da flex go. Tivemos também o problema do condutor não ter cartão de crédito não nos deixavam pagar a caução de outra forma, solicitamos a troca do condutor para outra pessoa que tinha cartão de crédito também não nos deixaram, fomos obrigados a fazer o seguro mais caro que já podia ser pago com qualquer tipo de cartão em qualquer nome.

Cons: I paid full but did not receive the car or refund

Pros: Great rental desk personnel!

Cons: Even though it was during working hours, there was no one to receive the car. Perhaps my concerns would have been sorted out much quicker if someone was there to help. It's too far to go back to the rental desk when you are heading to departures.

Pros: Not give us the car

Cons: They refused release the car They try to give us the faulty car

Pros: They conned us and they were very rude

Cons: Nothing at all

Cons: You just took our money and there was no Flex to go worker. And also we paid whole money before the trip but you cancel it!! We'll do whatever we can!!!

Pros: Agent was good.

Cons: Did not receive the model booked.

Cons: The employees first told me that because of a flight delay, I would need to pay €60. After seeing my license they informed me they would NEED to apply an all inclusive insurance for the car, because it was not an official International Drivers permit (even though Europcar said it was). I ended up paying €120 on top. Very bad service at the counter.

Pros: Friendly staff; great upgrade

Cons: Inside of car was not dirty but clearly had not properly cleaned as I found old parking ticket and a pair of tweezers on passenger seat

Pros: Very friendly staff at reception. Swift transaction

Cons: Everything was perfect. It would have been nice to have a Parkscheibe in the car for when it’s needed.

Pros: I didn’t like nobody respond to me

Cons: Flex to go partners didn’t respect this company, they just said that you have to speak with flex and they don’t care

Pros: Good choice of cars! Friendly service.

Pros: It was easy to pick the car up.

Cons: Dropping off process was not transparent enough.

Pros: Nothing!

Cons: Dodgy car rental, abandoned desk, Agent uses a laptop he even still had to power on to deal with my booking, booked car was not available and was never available according to agent the fault is with DiscoverCars for listing wrong cars to lure customer into booking with them.

Pros: Best price/performance

Cons: Conditions of the car should be checked more frequently

Pros: Discover took my booking with my credit card which has an expiry date of the end of March 2023, I booked the car and full insurance. Flex to go would not accept my card as it did not have 6 months until the expiry date. Miraculously they could accept my credit card if I took full insurance from them at 60 Euros for one day. This is a scam.

Cons: Discover took my booking with my credit card which has an expiry date of the end of March 2023, I booked the car and full insurance. Flex to go would not accept my card as it did not have 6 months until the expiry date. Miraculously they could accept my credit card if I took full insurance from them at 60 Euros for one day. This is a scam.

Pros: nothing

Cons: Very arragon employee, he never try to solve my problem, for a 4 minutes delay!!!!

Pros: I paid more than I should have. They took the prepayment taken by Discovercars again from the credit card. I've been scammed.

Pros: I DIDN'T RECEIVE MY CAR , I CALLED THEM IN AIRPORT BUT NOBODY SPEAK ENGLISH

Pros: New and clean car

Cons: There is no any information about crossing country fees

Pros: Hybrid bir araç denk gelmesi ve temizlik, fiyat da gayet iyi

Cons: 4 puanı bankodaki görevli erkek personeliniz müşteri ilişkilerinde çok yeteneksiz ve somurtkan. Dökümantasyon işini iyi yapıyor olabilir ama, müşteri güleryüz arıyor....

Pros: Everything was easy really

Cons: I wish they opened at 7 as advertised because i waited until almost 8. Plus it would be nice if the agent would speak the language clearly and without heavy accent