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Europcar in Porto (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The staff were super friendly and helpful.
Cons: The drop off point in Lisbon was really busy and the staff were under a lot of pressure to move the cars fast. It felt like i was rushed into hading over the keys, which almost led to me leaving items in the car. I had to tell the employee there to wait until i was satisfied i had collected all of my belongings.
Pros: To take the car is fast and rather easy.
Cons: There was very limited space of parking space to drop off the car in Lisbon. Misleading information about the payment of the roads in Portugal ie. the Eurocar company reserved extra 100 eur for such payments for Via Verde, but all amount was transferred back after dropping of the car. So I’m confused why they didn’t charge Via Verde road fees?
Pros: It was a brand new car so was very nice, clean and comfortable
Cons: The Europcar service agents always try to oversell the add ons. We paid extra for the GPS and its charger was not working so it was of no use to us. They scare you of fines and try to sell the Via Verde toll pass while it was again of no use as one could normally pass through tolls making
Pros: Picking up was easy but we did feel pressured to upgrade and to add in extras, we ended up paying double what we were quoted.
Cons: The staff member we dealt with when picking up the car was very helpful and friendly. When we arrived back at a different location after a very stressful drive through the city of Lisbon we had forgotten to fill the petrol up and were penalised for it. It was a ridiculous high amount to pay.
Pros: Very effective and all info required with a car class I ordered and clean
Cons: All was good
Pros: They gave me a upgraded vehicle as the one I booked was unavailable. The agent in Porto was very friendly and helpful.
Cons: We waited from 1000 hrs until 1130 for the car to be provided. The GPS was virtually useless.
Cons: The service was terrible. The car I got was way different from what I’ve ordered. Ordered a category similar to AlfaRomeo and got an old super used Fiat Tipo. The child sits didn’t work, we had to change it few times. At the end I needed to double the payment in order to get a normal car to drive. The whole process took few hours. The worst experience I had for a long time.