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EastCoast Car Rentals in Melbourne (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Reasonable price. Convenience location in city.
Cons: Chinese car. MG - the brand that we would not recommend.
Pros: Convenient pick up at CBD and Saturday operating hours.
Cons: Only one agent operating at counter.
Pros: The garage guys are friendly and helpful. Very appreciated to pick up my pair of glasses left behind.
Cons: The office and pick up point are not at the same location. Even they are nearby, first comers still need to take sone time to go to the pick-up parking lot.
Pros: The staff were nice and helpful
Cons: The car wasn't clean or full of fuel which cost us extra money, and charged extra to drop at main airport upon returning it
Pros: Good reception in central location
Cons: Had cars in a separate location with limited staff
Pros: The price was very good, good location near CBD (5min walk von office to the garage)
Cons: No key drop off, so I could leave the car at night at the rental office but had to come back at 8am to return the keys in person
Pros: Only thing I have no complaints is car dropping off. The guys checked very fast.
Cons: First of all, the rental desk representative Abeer in Melbourne is very rude and unprofessional. He did not go through contract terms and conditions and tricked me to pay an extra insurance cover which I have already paid when made the booking online. He is very inefficient as he was trying to service multiple customers at the same time. I was waiting for more than an hour because he did not let the cleaner know that I need a baby car seat installed. He also stopped me when I drive out the car.
Pros: Quick car collection and return process
Pros: Good, honest, get what you pay for rental company.
Cons: The clarity in the cost, it felt like the extra cost was sprung onto me upon collection, as I had to pay extra not knowing why. I was not given a choice to pay a non-refundable cost (not a deposit) as it "supposedly" ensures that I wouldn't have to fork out more if the car was damaged in any way. All of which should have been covered under the insurance I had included in the package upon reservation.
Pros: Most of it done online.
Cons: Trying to find the car park where my car was.
Cons: If your flying in it’s a bit to contact, find and pick up
Pros: the vehicle and what the original cost 'should' have been
Cons: everything else. and i literally mean, everything.
Pros: Staff all marvellous
Cons: Nothing - couldn’t fault
Pros: Office was nearby
Cons: Pathetic service. They charged me almost the price of one days rent because i was 25 mins late
Pros: The service was excellent the car was reliable and clean the staff were very friendly and helpful thank you
Pros: very respectful people and made the rental so easy
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
If renter travels through a toll collection point, the renter’s credit card will be charged for the toll and an administration fee of 1.85 AUD per cross.
The cost for additional mileage (mileage extension) depends on the vehicle type.
A young driver fee of 6.16 EUR per day applies to drivers under the age of 25, with a maximum of 30.80 EUR per rental.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Customers who have held their driver license for less than 2 years will have to buy the following insurance: Loss Damage Waiver (LDW).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
A local renter is defined as a renter who lives within 150 km of the pickup location and who is not flying into town with a return ticket. Due to an increased theft risk, all domestic renters must provide the following additional documents: proof of home address (e.g. Utility bill), Australian Provisional Licence.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit or debit card on a main driver's name, booking voucher, passport hard copy (in case IDP is used).
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
An administrative charge of 2.2 % will apply for payments made using the following credit card(s): American Express.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Travel to the following territory(ies): Kangaroo Island, Stradbroke Island, Magnetic Island, Bribie Island, Phillip Island, Bruny Island is allowed.
Moving the car from one island to another is forbidden.
Crossing country borders is forbidden to the following territories: Tasmania, Western Australia, Northern Australia.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Driving vehicles to snowy areas is not allowed.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Additional charges will be applied.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off