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EastCoast Car Rentals in Melbourne (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: When I went to drop the car off it was confusing because it was in a commercial car park. I did not know if I could just drive in/whether I would have to pay etc. It was raining, and I had to park outside and go in to find the EastCoast reps. It would have helped if I had been told when I picked the car up, what the arrangement was.
Pros: Friendly staffs and explaining patiently to me.
Cons: It was very hard to extend our rental, and it cost nearly twice as much for the extension
Cons: Overbooked vehicles, was telling multiple clients that had booked and paid that they need to find alternative rentals. I managed to get a car after waiting nearly 1 hour, however, was not the vehicle I requested. The holding deposit ($1000) has been deducted from my credit card not just placed a hold on my card like most rentals. Still have not received my deposit back
Pros: Male agent very kindly helped me take my suitcase to the pickup location 400m from the office. A very kind gesture. He was quite a new employee.
Cons: Cost of CBD pickup and airport drop off too high at $55. I’m sure the cars being moved would pan out anyway with a lot being required at the airport.
Pros: Efficient hand-over, clean car.
Cons: See above.
Pros: Reasonable price. Convenience location in city.
Cons: Chinese car. MG - the brand that we would not recommend.
Pros: Convenient pick up at CBD and Saturday operating hours.
Cons: Only one agent operating at counter.
Pros: The garage guys are friendly and helpful. Very appreciated to pick up my pair of glasses left behind.
Cons: The office and pick up point are not at the same location. Even they are nearby, first comers still need to take sone time to go to the pick-up parking lot.
Pros: The staff were nice and helpful
Cons: The car wasn't clean or full of fuel which cost us extra money, and charged extra to drop at main airport upon returning it
Pros: Good reception in central location
Cons: Had cars in a separate location with limited staff
Pros: The price was very good, good location near CBD (5min walk von office to the garage)
Cons: No key drop off, so I could leave the car at night at the rental office but had to come back at 8am to return the keys in person
Pros: Only thing I have no complaints is car dropping off. The guys checked very fast.
Cons: First of all, the rental desk representative Abeer in Melbourne is very rude and unprofessional. He did not go through contract terms and conditions and tricked me to pay an extra insurance cover which I have already paid when made the booking online. He is very inefficient as he was trying to service multiple customers at the same time. I was waiting for more than an hour because he did not let the cleaner know that I need a baby car seat installed. He also stopped me when I drive out the car.
Pros: Quick car collection and return process
Pros: Good, honest, get what you pay for rental company.
Cons: The clarity in the cost, it felt like the extra cost was sprung onto me upon collection, as I had to pay extra not knowing why. I was not given a choice to pay a non-refundable cost (not a deposit) as it "supposedly" ensures that I wouldn't have to fork out more if the car was damaged in any way. All of which should have been covered under the insurance I had included in the package upon reservation.
Pros: Most of it done online.
Cons: Trying to find the car park where my car was.
Cons: If your flying in it’s a bit to contact, find and pick up
Pros: the vehicle and what the original cost 'should' have been
Cons: everything else. and i literally mean, everything.
Pros: Staff all marvellous
Cons: Nothing - couldn’t fault
Pros: Office was nearby
Cons: Pathetic service. They charged me almost the price of one days rent because i was 25 mins late
Pros: The service was excellent the car was reliable and clean the staff were very friendly and helpful thank you
Pros: very respectful people and made the rental so easy