Downtown, Melbourne, Australia
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Driver's country of residence is United States of America (USA) and age is 30-65
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EastCoast Car Rentals in Melbourne (Downtown)

Shop 103, 228 A'Beckett Street, Melbourne, VIC
0061 1 800 474 258 / 0061 755 558 908
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-16:00
Tue:08:00-16:00
Wed:08:00-16:00
Thu:08:00-16:00
Fri:08:00-16:00
Sat:08:00-14:00
Sun:08:00-14:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Suzuki Baleno
January 26, 2024

Pros: The return process was efficient

Cons: The agent we dealt with collecting the car was rude unnecessarily , poor communication skills . Unexpected and excessive charge on card in case of possible accident claim.

Australia
Kia Picanto
December 4, 2023

Cons: When I went to drop the car off it was confusing because it was in a commercial car park. I did not know if I could just drive in/whether I would have to pay etc. It was raining, and I had to park outside and go in to find the EastCoast reps. It would have helped if I had been told when I picked the car up, what the arrangement was.

Singapore
Audi Q5
November 23, 2023

Pros: Friendly staffs and explaining patiently to me.

Cons: None

Australia
Mitsubishi Eclipse
September 2, 2023

Cons: It was very hard to extend our rental, and it cost nearly twice as much for the extension

Thailand
Mitsubishi Outlander
August 30, 2023

Pros: Nothing

Cons: Overbooked vehicles, was telling multiple clients that had booked and paid that they need to find alternative rentals. I managed to get a car after waiting nearly 1 hour, however, was not the vehicle I requested. The holding deposit ($1000) has been deducted from my credit card not just placed a hold on my card like most rentals. Still have not received my deposit back

Australia
MG ZS
July 31, 2023

Pros: Male agent very kindly helped me take my suitcase to the pickup location 400m from the office. A very kind gesture. He was quite a new employee.

Cons: Cost of CBD pickup and airport drop off too high at $55. I’m sure the cars being moved would pan out anyway with a lot being required at the airport.

Spain
Toyota Corolla
July 29, 2023

Pros: Efficient hand-over, clean car.

Cons: See above.

Hong Kong
Hyundai Kona
May 25, 2023

Pros: Reasonable price. Convenience location in city.

Cons: Chinese car. MG - the brand that we would not recommend.

Singapore
Toyota Corolla
April 23, 2023

Pros: Convenient pick up at CBD and Saturday operating hours.

Cons: Only one agent operating at counter.

Hong Kong
Hyundai Kona
April 16, 2023

Pros: The garage guys are friendly and helpful. Very appreciated to pick up my pair of glasses left behind.

Cons: The office and pick up point are not at the same location. Even they are nearby, first comers still need to take sone time to go to the pick-up parking lot.

Australia
Mitsubishi Lancer
January 25, 2023

Pros: The staff were nice and helpful

Cons: The car wasn't clean or full of fuel which cost us extra money, and charged extra to drop at main airport upon returning it

United Kingdom
Mitsubishi Lancer
January 15, 2023

Pros: Good reception in central location

Cons: Had cars in a separate location with limited staff

Germany
Hyundai Kona
January 11, 2023

Pros: The price was very good, good location near CBD (5min walk von office to the garage)

Cons: No key drop off, so I could leave the car at night at the rental office but had to come back at 8am to return the keys in person

Australia
Hyundai Kona
December 30, 2022

Pros: Only thing I have no complaints is car dropping off. The guys checked very fast.

Cons: First of all, the rental desk representative Abeer in Melbourne is very rude and unprofessional. He did not go through contract terms and conditions and tricked me to pay an extra insurance cover which I have already paid when made the booking online. He is very inefficient as he was trying to service multiple customers at the same time. I was waiting for more than an hour because he did not let the cleaner know that I need a baby car seat installed. He also stopped me when I drive out the car.

Singapore
Suzuki Swift
November 21, 2022

Pros: Quick car collection and return process

New Zealand
Mitsubishi Eclipse
August 22, 2022

Pros: Good, honest, get what you pay for rental company.

Singapore
Hyundai Kona
August 16, 2022

Cons: The clarity in the cost, it felt like the extra cost was sprung onto me upon collection, as I had to pay extra not knowing why. I was not given a choice to pay a non-refundable cost (not a deposit) as it "supposedly" ensures that I wouldn't have to fork out more if the car was damaged in any way. All of which should have been covered under the insurance I had included in the package upon reservation.

Australia
Hyundai Kona
July 18, 2022

Pros: Most of it done online.

Cons: Trying to find the car park where my car was.

Australia
Hyundai Kona
May 27, 2022

Cons: If your flying in it’s a bit to contact, find and pick up

Australia
Mitsubishi Outlander
February 6, 2022

Pros: the vehicle and what the original cost 'should' have been

Cons: everything else. and i literally mean, everything.

Australia
Toyota Corolla Sedan
January 31, 2022

Pros: Staff all marvellous

Cons: Nothing - couldn’t fault

Australia
Mitsubishi Eclipse
June 30, 2021

Pros: Office was nearby

Cons: Pathetic service. They charged me almost the price of one days rent because i was 25 mins late

Australia
Kia Carnival
May 13, 2021

Pros: The service was excellent the car was reliable and clean the staff were very friendly and helpful thank you

Australia
Suzuki Swift
July 20, 2020

Pros: very respectful people and made the rental so easy

Most Popular Car Rental Deals

Downtown
Intermediate SUV
MG ZS or similar
MG ZS
  • 5
  • 2
  • 5
  • A/C
  • Auto.
EastCoast Car Rentals
$26.94 / per day
Downtown
Intermediate SUV
Toyota Yaris Cross or similar
Toyota Yaris Cross
  • 5
  • 2
  • 5
  • A/C
  • Auto.
EastCoast Car Rentals
$29.94 / per day
Downtown
Full-size SUV
MG HS or similar
MG HS
  • 5
  • 2
  • 5
  • A/C
  • Auto.
EastCoast Car Rentals
$33.93 / per day
Downtown
Intermediate Elite SUV
BMW X1 or similar
BMW X1
  • 5
  • 2
  • 4
  • A/C
  • Auto.
EastCoast Car Rentals
$66.19 / per day
The above prices are only approximate and were last updated at 15:47 on 2024-06-21. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 2740.00), Theft Protection, Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax, Total taxes.
Rate excludes
The following surcharges may apply: Toll pass / E-toll device.
An E-toll charge will apply; personal consumption will be charged separately at the end of the rental period.
If renter travels through a toll collection point, the renter’s credit card will be charged for the toll and an administration fee of 1.85 AUD per cross.
Mileage policy
Mileage is limited to 200 km per day for 12 Passenger Van car group(s).
The cost for additional mileage (mileage extension) depends on the vehicle type.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

Customers who have held their driver license for less than 2 years will have to buy the following insurance: Loss Damage Waiver (LDW).

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

A local renter is defined as a renter who lives within 150 km of the pickup location and who is not flying into town with a return ticket. Due to an increased theft risk, all domestic renters must provide the following additional documents: proof of home address (e.g. Utility bill), Australian Provisional Licence.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit or debit card on a main driver's name, booking voucher, passport hard copy (in case IDP is used).
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
An administrative charge of 2.2 % will apply for payments made using the following credit card(s): American Express.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Travel to the following territory(ies): Kangaroo Island, Stradbroke Island, Magnetic Island, Bribie Island, Phillip Island, Bruny Island is allowed.
Moving the car from one island to another is forbidden.
Crossing country borders is forbidden to the following territories: Tasmania, Western Australia, Northern Australia.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Driving vehicles to snowy areas is not allowed.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Additional charges will be applied.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.

Electric vehicles must be returned with the same battery charge they had when picked up to avoid additional charges (on a per kWh basis). An additional admin fee will be charged if a vehicle is returned with less than 20 % battery charge remaining.
Business hours
Service outside of business hours is not available.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.
If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  08:00 - 16:00
Tue:  08:00 - 16:00
Wed:  08:00 - 16:00
Thu:  08:00 - 16:00
Fri:  08:00 - 16:00
Sat:  08:00 - 14:00
Sun:  08:00 - 14:00

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