Easirent at Cork Airport

Pros: Friendly, quick, straight forward

Pros: Nice guy

Cons: They gave me a car instead of the truck I was confirmed to have rented

Pros: Nothing would not use again. Poor service forced to pay for extra cover even though i purchased with discover car

Cons: Poor experience. Overall not competent

Cons: Would never recommend. Back street operation.

Pros: There were no redeeming features

Cons: 40 mins to get picked up. No one in the office. Gave up and went back to the airport to get a car from a reputable company. Lost 2 hours of my life.

Pros: Speed of service for puck up & drop off

Cons: Car was not cleaned and also the comment above regarding insurance

Pros: Car itself was fine

Cons: Pickup process was long and difficult and there were lots and lots of hidden fees.

Pros: if i could give a lower score i would. absolute shambles of a company

Pros: fast and good cars

Cons: no pictures taked for check the cars before and after the rent

Cons: Petrol was only 3/8 full when I would have expected it to be full & returned full. This wasn't made clear when picking up the car. I had to wait over 20 minutes before I was picked up from Cork airport.

Pros: I liked nothing about it. The guys at the rental office were great but I felt from the moment I walked in o was about to be ripped off. They wanted a DVLA check which I had never heard of and because I couldn’t provide one (I didn’t know my NI number) I had to pay an extra £25. If I had known, I could have sorted it before I left. It was also supposed to be full full on return. When I took the car they deemed it to be three eighths full (no doubt because they couldn’t be bothered to fill it).

Cons: How the hell to do manage to fill it to three eighths without being ripped off. You either put too much in or they charge you exorbitant rates if you haven’t put enough in. From start to finish I felt I was being ripped off. I will never use discovercars nor easirent again. Thankfully it’s all over now. Hated every moment of it!

Pros: Nothing

Cons: The overall experience. Would never use them again.

Pros: I didn’t have any specific likes

Cons: No paperwork given, If I had to prove the rental of the vehicle, He did not point out all damage on the car just glossed over it, I was told fuel was full to full but noticed after leaving that it only had half tank of fuel, I did return it with full tank as to save any argument after.

Pros: Nothing.

Cons: Site was just under a half hour walk from the airport with our luggage and in a shabby office that did not look official or professional. Very confusing disclaimers printed everywhere and when these were explained to us it became even more complicated. We were warned that if we did not take out an additional insurance policy we would very likely lose a £2,600 deposit, despite us selecting full cover in advance. In the end we paid more than double what we expected. Would never use again.

Pros: Absolutely nothing. Am shocked you work with this company.

Cons: They didn't have our car, and didn't offer any sort of solution to the problem.

Pros: Friendly staff

Cons: Too high an amount held on the credit card

Pros: Nothing

Cons: I payed for additional driver when I booked with discover cars and he wouldn’t accept it and charged me again

Pros: cheap, easy to book online

Cons: The agent making pick up didn't pick us all up, we had to leave one person behind as he couldn't fit us in, even though it was a 7 seater, then when I had the car which was 30 minutes after I had to return to pick them up, he was not very friendly, he was miserable and blunt. The Agent tried to make me take out their insurance at an extra cost even though I had full coverage, he said thats not worth anything and wont cover you, they then took a deposit of £2100 which I haven't had back yet

Cons: The customer service was non existent, the gentleman we dealt with was rude and obnoxious. Very poor experience

Cons: Horrible experience. From start to finish. There is just one person 40min to get the car. I tried to do deposit, the guy kept insisting me to get me the insurance. Saying that would take 2 month to get back and that the card would had interest. It keep pressuring me there was someone wating and I end up buying. He didn't gave me time to check the car. I got a flat tire and no help at all. The Tyre was very damaged previously. Paid30 euros cross border, I had told in the check in and toght was pa

Pros: The guy was ok.

Cons: The unit where we collected the car was disgraceful. I felt very uneasy, was in the middle of nowhere in a rundown shed. Car smelt foul. Was scratched and bumped everywhere and after my initial conversation regarding the insurance I felt very very uncomfortable for the while drive hire time.

Cons: My criticism applies to the entire car rental industry, not just easirent. But I must say that it would have been nice if the representative would try to look with us for a solution. Instead "that's not possible" was the standard answer. Not very flexible.

Pros: Easy, efficient, friendly

Cons: The signage needs to be bigger and more signage once into the business estate

Pros: It went smoothly.

Cons: Returning the car to the rental location, as it was not at airport site.

Pros: Very helpful collect and counter service operator

Pros: Pick me at the airport

Cons: Deposit 2300 €

Pros: As advised we rang to get picked up and it was quick and efficient.

Cons: On arrival to the desk the representative informed us that we had not purchased full insurance, even though we had confirmation from discover cars that we had. The representative then informed us that they knew third party companies were selling full insurance to customers which were nor valid or accepted by Easirent. Therefore we had no choice but to buy the full insurance at the desk. On returning the vehicle we found the representative rude.

Cons: Car wasn't washed, windows inside were marked and hadn't been cleaned and the yard was dusty which meant we left dusty footprints on the mat

Cons: When I rented the car, the paperwork said to bring proof I my USA car insurance, I did. I also bought insurance through Expedia at the same time as I rented the car. When I picked it up the man said I needed CDW insurance, that my insurance from the USA, or through expedia, or through my credit card were no good and I had to buy CDW insurance through him. The car rental for the period was $122.40, the CDW insurance was $100, then add full over for $210. Not well explained!

Pros: The car was fit for purpose.

Cons: Easirent agents appear to be trained in aggressive upselling, in my case - that was insurance coverage.

Pros: Nothing

Cons: Just shocking and rude. If a car is there that a family hired and a lady and children are in front of you from that family, rent it to them.

Pros: Brilliant service

Cons: How welcoming

Pros: Not good. My flight was an hour late so they gave my small car to someone else and made me drive a big mini van. The streets of the Ring of Kerry are too narrow for that (which is why I rented a small car). Terrible service.

Pros: Nothing at all.

Cons: Everything. The Cork manager was rude and clearly didn't want to rent us a car.

Pros: Prompt and friendly service

Cons: Expensive insurance

Cons: Ended up costing more than I had realised

Cons: The hard sell full cover at the Easirent desk

Pros: Terrible. Rude and unhelpful

Pros: No service phoned on our second last day to say electric were going up and down on their own lodged call with cork office twice they said Dublin would call us they never called as ok our last day of and night if holiday used up minding rented car could not use as weather was bad ....

Cons: As above ...no service from Dublin office..m cork office spoke to us but couldn't help as we were in Dublin at the time if problem

Pros: Very little!

Cons: Poor manner and attitude of the attendant towards the customer.

Cons: credit card blocking. Too long and too high!

Cons: The directions for collection are ver vague, total misconception that the rental is in easy distance to the airport. Drop off was diabolical, no one at the office/ Portakabin although time was agreed, so as to not miss flight had a 20 minute walk to the airport.

Pros: The car was clean and relatively new, drop off was quick and seamless.

Cons: Agent lacked customer service, not friendly and took ages to sort out the car at pick up. Also the car had a lot of scratches and dents plus the tax disc was a month out of date!

Pros: I didn't have the service.

Cons: They didn't rent a car to me.

Pros: Quick service and great customer service

Cons: I can't complain

Pros: Price

Cons: Off airport site

Pros: Everything is just spot on

Pros: Nothing

Cons: An absolute disgrace of a company. It wasn’t made very clear that the pick up location isn’t on site of the airport. After some confusion I was picked up at the airport and brought to this horrible little yard 7 min drive away. Started the process of paperwork and was told I needed proof of address or a return flight booking. My drivers licence didn’t count as proof of address so I had to book a return flight there and then. I was given no explanation as to why this is needed other than “company

Pros: Worst customer experience of my life and now thet are trying to rob me for "damage" to vehicle

Cons: Worst customer experience of my life and now thet are trying to rob me for "damage" to vehicle

Pros: good

Cons: it was a smaller car than that booked

Pros: Scam cost me 240Euro +100 for taxi Never got a car

Cons: Everything scam scam scam . I've already reported this issue to skyscanner .

Pros: Nothing

Cons: Complaint submitted to easirent Will never use them again Shocking service Attitdue The list is endless

Pros: Helpful and efficient

Cons: Little bit of a walk to find the car and no electric car options.

Pros: Gave me a car with a slight nick and then ripped me off for insurance. I’ll stick with the major companies in future

Pros: The lone staff member on site knew how misleading terms were but could not help, was also unable to quote new terms, had to wait on hold ages to get updated rates.

Cons: everything noted above.

Cons: I rent a car in Cork every day since February 2016. Simply, the worst customer service in Cork. The representative triple checked the car at the return, for 15 minutes while raining, so as to charge any possible damages whereas we has just spent 2 minutes at the picking. It's just a shame! Invent invisible damages.I would just recommend to rent a car at a classic rental car company like Sixt, Avis or Europcar straight inside the airport instead of saving some euros by renting with Easirent.

Pros: Nothing

Cons: The place was a shit hole As soon as I didn't buy their insurance their whole persona changed. They couldn't meet my eyes on return. I knew they'd find some excuse to charge us and said as much to my partner. Disgraceful place and company.

Pros: Very disappointed with service as the car I booked was no longer available and I had to get and pay for a higher spec car

Cons: Simply the car I paid for was no longer available and I had to pay £100 on too of what I had already paid to rent a car, so very unhappy with service as there was no mention of this in the terms and conditions issued at time of booking.

Pros: Good value. Nice clean car. Friendly helpful agents. Good service to & from pickup point. ( front wipers not working well & screen misting up - a bit worrying when driving in wet &/or dark !! )

Cons: The phone number given did not seem to work using a Northern Ireland registered mobile - even trying different local variations. Thankfully I checked out number before heading off to pick up point & was given an alternative number in England & got sorted that !! Could have been a disaster of being stranded not knowing how to make contact !!!

Pros: The car was clean.

Cons: Having to pay extra charges for insurance which weren't clearly stated in the initial cost. We asked for a ford fiesta, but this wasn't available. We paid for a full tank of petrol but only used half, we asked if it was possible to get a refund on the fuel we didn't use to be told "I'll email the office and see what they say", we are yet to receive a response. If we couldn't get a refund just tell us! Again, a dishonest service.

Cons: The scam fee for insurance - I had to pay an additional €87 to get this as they said this was invalid

Cons: The cashier was an absolute disgrace as I have explained in question no.1.

Cons: The hidden additional fees which were not clearly outlined on the website. The car wasn’t completely clean and the car we originally ordered was not available

Pros: Close to the airport quick and easy to pick up

Cons: The service was fine for my needs

Cons: They were not situated at the airport which I was led to believe they were. They were a long way out. Collected by shuttle car which was okay. Portacabin was in the back of beyond and quite isolated. Car warning light on continually that a service was needed. seats were very grubby. Had a disagreement with assistant re insurance. They charged me twice which i am trying to sort out.

Pros: The value for money.

Cons: The usual conflict and additional charges for insurance.

Cons: I had to pay extra £85 for Insurance, I had no idea I was going to be charged for this, price breakdown was not transparent on sign up

Pros: Friendly staff, easy to understand what fees needed to be paid etc. Also was upgraded to a bigger car which came in handy!

Cons: Nothing - great service

Pros: The staff were lovely. Very polite and as helpful as they could be.

Cons: Car not available. Had to wait for car to be returned by previous renter. Booked a ford focus or similar. Was given a Fiesta. No choice but to take it. Automatic not manual. Car not cleaned as we were delayed picking up car and didn't want to wait any longer. Car tax expired! Mentioned it to staff. Told to say we were renting if stopped or ticketed. Staff very apologetic.

Pros: staff very good to deal with

Cons: No signs for location, took me a while to find it!