Birmingham Airport (BHX), Birmingham, United Kingdom
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Driver's country of residence is United States of America (USA) and age is 30-65
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Easirent at Birmingham Airport

Unit 37 Elmdon Trading Estate
0044 7 720 967 480 / 0044 1 212 220 599
Pick-up instructions
Please call 01212220599 when you have collected your luggage to arrange pick up. Easirent is now know as Drivalia in United Kingdom. Please follow to Drivalia brand.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:06:00-00:30
Tue:06:00-00:30
Wed:06:00-00:30
Thu:06:00-00:30
Fri:06:00-00:30
Sat:06:00-00:30
Sun:06:00-00:30
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Ford Fiesta
March 5, 2023

Pros: Shuttle to from airport

Cons: Leaving the high deposit.

Netherlands
Ford Focus
March 2, 2023

Cons: Rekende een hogere prijs aan mij door dan in de voucher stond!

Portugal
Ford Fiesta
February 11, 2023

Pros: Very fast and friendly

Cons: No direction or signage of the company as to where to catch the bus to pick up the car.

United Kingdom
Fiat 500
February 9, 2023

Cons: No handbook in car so was not able to reset, screen after topping up tyres in response to 'low pressure' warning.

Malaysia
Ford Focus
February 9, 2023

Pros: To clean the car’s interior & exterior before giving it to the next customer.

Ireland
Ford Galaxy
January 29, 2023

Pros: The service was fast, friendly and efficient. Would definitely come back again. Thank you

United Kingdom
Fiat 500
January 28, 2023

Pros: Nothing

Cons: The car was not clean, crisp remnants all over the floor and around the gearbox and a sticky steering wheel. When we dropped the car back, they checked for damage etc and the car was deemed completely fine. We were chatting to the man who was inspecting it and in general conversation we mentioned we’d taken out insurance from discover cars. As we were leaving, they then supposedly found a stone chip on the bonnet even though they’d said the car was fine. Very suspicious. Appalling service

United Kingdom
Ford Focus
January 17, 2023

Pros: Nothing customer service was not provided

Ireland
Ford Focus
January 9, 2023

Pros: Quick and efficient service, no complaints.

Cons: I thought the full comp insurance was a bit expensive, but the car hire was reasonable enough to compensate for it.

Hong Kong
Ford Fiesta
December 15, 2022

Pros: The staff was quite well organised

United Kingdom
Ford Fiesta
November 1, 2022

Pros: Good price and good car.

Cons: There was two tiny scuffs on the car paint which they almost charge me for. It was already there before passed the car to me. I'll suggest to check the car properly before picking it up even if its 0.5mm scuff.

Ireland
Fiat 500
October 31, 2022

Pros: Cost effective

Cons: Nothing it was all good.

United Kingdom
Fiat 500
October 3, 2022

Pros: Convenience

Cons: Very helpful and friendly

Netherlands
Ford Fiesta
September 26, 2022

Pros: Quick pickup and drop off at the airport

Cons: Even with 100% cover at discover cars they need a £1500 deposit for excess….this should be linked!

Australia
Fiat 500
September 1, 2022

Pros: Easirent overall was a breeze. The car was brand new and had no issues and it was a smooth drop off.

Cons: The price was far too exspensive and I had issues getting picked up as you have to call and I didn’t have a UK SIM card and had to ask someone.

Spain
Ford Focus
July 3, 2022

Pros: Friendly

Cons: Car not clean

United Kingdom
Ford Fiesta
June 24, 2022

Pros: Friendly staff.

Cons: The condition of the car.

Netherlands
Ford Focus
June 7, 2022

Pros: Picking and dropping off was easy

Cons: That I payed for a medium car and the gave me a small car

United Kingdom
Ford Fiesta
May 25, 2022

Pros: Nothing

Cons: Everything

United Arab Emirates
Ford Fiesta
May 6, 2022

Pros: Nothing

Cons: Took over half an hour to be picked up whilst standing outside in the cold. Took over half an hour to get car once finally got to company Car brakes made awful noise the whole time and need service Upgraded car worse than original Left over straw rappers in the car from previous rental Drop off far away from terminal with bus only every hour. This is not informed and no one picks up phone. Cost £20 in a taxi

Ireland
Ford Focus
April 29, 2022

Pros: The service was 1st class, the staff were both friendly and extremely helpful. I would not hesitate recommending or using their fantastic service again.

Cons: What's not to like!

South Africa
Fiat 500
April 8, 2022

Pros: Changes were made easily and agent was very accomodating

Cons: Got a bigger car than we expected

Spain
Ford Focus
March 24, 2022

Pros: Nice people!

Cons: Car quality and cleanliness (inside) could have been better. Also really dislike when firms do not apply full-to-full fuel tank options - I overspent by a significant amount (as it seems there was a problem with the fuel gauge) to try and get back to a half-full tank per pick-up level. Much better experience for the customer to do full to full policy.

Ireland
Ford Focus
March 23, 2022

Pros: Value and efficient in picking up and dropping off car.

Cons: Had no issues

United Kingdom
Ford Focus
March 22, 2022

Pros: Awful abysmal. The worst in my life. Too busy doing other things. Charged me for additional charges under the pretence of a deposit disgraceful operation

Cons: Everything. Rude. Unclear in what was happening. Preoccupied by a Renault Clio key. Awful

France
Ford Focus
March 14, 2022

Pros: Good price Friendly staff, especially shuttle bus driver - great guy !

Cons: Maybe some would consider the company a little ‘back street’ or not very pro like Hertz, Avis etc

Ireland
Ford Fiesta
December 10, 2021

Pros: Convenience and cost

Cons: Not in airport but only a small distance away

France
Fiat 500
October 31, 2021

Pros: helpful and efficient

Cons: Nothing

United Arab Emirates
Ford Focus
October 26, 2021

Pros: value for money

Cons: Car drop off was awful

United Kingdom
Fiat 500
August 25, 2021

Pros: Very efficient

United Kingdom
Ford Fiesta
June 29, 2021

Pros: Nothing

Cons: Everything

Ireland
Ford Fiesta
May 2, 2021

Pros: Easy on and out

Cons: The car representstive didn't inform me of the 1500 out of my credit card

United Kingdom
Ford Focus
February 5, 2021

Cons: The car was filthy on the outside when I picked it up, the boot full of dog hairs, and about 10 miles into my journey the window wash had ran out, clearly not checked or topped up, dangerous when I was driving on the Moterway

United Kingdom
Fiat 500
November 15, 2020

Pros: Nothing at all

Cons: I had to call them more than 15 times to answer me every time I needed something Not that polite He was pretending to forget that I pay them more than half of the money online

United Kingdom
Ford Fiesta
November 10, 2020

Pros: The customer service from the desk agent

Cons: Car's are not current, very overpriced for what they are. Car was not clean at the time of renting and was made to wait for what was thought to be an acceptable "quick clean"

United Kingdom
Ford Fiesta
October 13, 2020

Pros: The service from your rep and car were fantastic!

Cons: N/A

United Kingdom
Skoda Yeti
October 11, 2020

Pros: dropping off the car was easy and quick

Cons: I had booked to pick the car up at 8 but the guy who sorts out the paperwork arrived 15 minutes late and didnt even apologies or acknowledge his lateness. Although, he did get through the paperwork quickly. The person who was responsible for showing me the car was great, he showed me how to use it and gave me all the relevant information. The car itself was in a bad condition as it was all scratched up and had dents everywhere. But not really an issue as the car drove fine.

United Kingdom
Ford Focus
September 23, 2020

Pros: Ranked them neutral as they had no cars available had given my car away and said it was because it wasn't pre paid and we then get into who is to blame.

United Kingdom
Ford Fiesta
September 19, 2020

Cons: As with a cheap car rental venue that's been subcontracted out, extra charges were applied which made my rental price quoted online go up 600%. very poor service from the staff who could not care less. I will not be using again. Thanks for taking my money and doing nothing for me. I will avoid your company

United Kingdom
Ford Focus
September 17, 2020

Pros: The driver who picked me up & dropped me off,

Cons: Money making scam , & not the range of car I paid for

United Kingdom
Ford Focus
September 14, 2020

Pros: Easy n flexible

Cons: Not a lot of cars to choose from

United Kingdom
Fiat 500
August 31, 2020

Pros: good website, looked as if all could be done prior to pickup of car through online check in.

Cons: when picking up the car still had to present paper copies of allinfo sent online. also asked for national insurance no to check the points on driving license. This was not highlighted in the info required to bring to the pickup, on the second page of the voucher in the small print. This cost me a furthe half hour in going home to get this info so the agwnt could check my driving license. This important info should be highlighted as must bring info.

United Kingdom
Ford Fiesta
August 26, 2020

Pros: Car was upgraded to a bigger economical suv

Cons: Credit card excess is excessively high, & not allowed to pay deposit on 2 credit cards.

United Kingdom
Ford Fiesta
August 12, 2020

Cons: The petrol cap pull lever was very temperamental and the AC was in need of a recharge.

United Kingdom
Ford Fiesta
July 13, 2020

Pros: Helpful and casual staff

Cons: No problems.

United Kingdom
Ford Galaxy
June 20, 2020

Pros: All the vehicles collection and well maintained condition.

United Kingdom
Ford Galaxy
March 5, 2020

Pros: nothing, shocking company which should be closed down

Cons: NO CAR

United Kingdom
Fiat 500
February 23, 2020

Pros: The shuttlre service to and from the airport/bus station toilets nearby-don't have to go far like if you were in the airport terminal The staff are friendly - and some are quite helpful.

Cons: Make sure you have all the documents -sensible to phone them first before you go the car rental office

United Kingdom
Ford Focus
February 13, 2020

Pros: Friendly a quick

Cons: After being quoted £50 max for a return to different location in was charged £100

United Kingdom
Fiat 500
February 8, 2020

Pros: Toilets were nearby Valeting staff courteous and helpful

Spain
Ford Fiesta
February 20, 2019

Pros: Faultless

Cons: Nothing

United Kingdom
Ford Galaxy
September 4, 2018

Pros: This is an understatement... He was a pri#k

United Kingdom
Ford Fiesta
August 7, 2018

Pros: I didnt even get a chance to pick me car let alome condition

Cons: I didnt like that they say u need a credit card then take onlime paymrnts out a credit card instead of people using debit cards and plus u dont get ur money back the eat itt like for wat

Germany
Ford Fiesta
July 22, 2018

Pros: Only the price

Cons: Mid information about the shuttle bus , pressured into taking out extra insurance that is supposed to be optional.

United Kingdom
Ford Fiesta
July 4, 2018

Pros: Nice car provided, reasonable price

Cons: Fuel deposit taken on full to full fuel, which is not stated anywhere on the website for easirent or discover car hire. Staff at easirent stated it was in FAQ, however I have checked through the full website and it does not state this anywhere. This is not acceptable to charge a fee which is not stated.

Ireland
Vauxhall Insignia
July 1, 2018

Pros: - polite staff - good car selection

Cons: - Huge deposit request on arrival. - Took a fuel deposit although car came empty - extra insurance paid to discovercarhire, means nothing as they have there own insurance which you have to take out or pay a huge deposit. - car spelt of smoke

Portugal
Ford Tourneo
January 17, 2018

Pros: price

Cons: - car needs oil; car needs electric repairs, car needs to be cleaned outside

United States of America (USA)
Ford Fiesta
July 13, 2017

Cons: When i arrived to pick up the car i was asked for proof of address other than my licesnse. This was not on the voucher under the documents needed to pick up the car. I didnt have what he was asking for. Then i was also asked for my national insurance number as well as a phone bill or other proof of address. I was not comfortable giving that kind of information it seemed suspicious to me. My national insurance number is a private document number.

United Kingdom
Ford Fiesta
July 1, 2017

Pros: They have different requirements for car hire to that which discovery have

Cons: Not been told exactly what ID I need to rent before I arrived. They've lost me as a customer

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Mileage: 500 miles per rental, Collision Damage Waiver (deductible: ~€ 1715.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Premium Location fee, Free modifications, State Tax.
Rate excludes
An administrative charge of 5 % will apply for payments made using the following card(s) American Express.
Mileage policy
Mileage is limited to 100 miles per day.
For rentals of 30 days or more, mileage is limited to 500 miles per week.
For each additional mile an additional charge of 0.30 GBP per mile will apply.

Mileage limitations will apply if the car is to be used for crossing country borders.
Mileage is limited to 100 miles per day. For each additional mile an additional charge of 0.50 GBP per mile will apply.
Driver requirements
Minimum rental age is 23 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 75 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

The driver license must be written in English alphabet.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

Customers not resident in United Kingdom are required to present the following document(s): passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, flight information, International Driving Permit (IDP), boarding pass in order to collect the car.
Renters from the following country(ies): United Kingdom must provide the following documents: 2 proofs of home address (e.g. Utility bill) in order to collect the car. The following document(s): proof of home address (e.g. Utility bill) must not be older than 3 months.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
ID documents must be hard copies; documents held on mobile devices will not be accepted.

A local renter is defined as a renter who lives within 20 miles of the pickup location and who is not flying into town with a return ticket.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
A deposit for a tank of fuel is required upon collecting the vehicle.

The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The deductible/excess amount is from 1500 GBP to 2500 GBP, depending on the car group.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The credit card must be valid for the following period from the start of the rental: 1 month.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
The following are accepted methods of payment:Debit cards.
Only International renters are allowed to use the following payment method(s): Debit cards. Additional insurance (Full Damage Waiver (FDW)) must be purchased if using the following payment method(s): Debit cards.
An administrative charge of 5 % will apply for payments made using the following credit card(s): American Express.
Local customers are allowed to rent only if they agree to a credit check and the credit score is positive.
This rule also applies if local customers want to use the following payment method(s): Debit cards.
A local renter is defined as a renter who lives within 20 miles of the pickup location and who is not flying into town with a return ticket.

Cash is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Domestic one-way rentals are possible on request and for an additional charge.
International one-way rentals are not available.

Cross border rentals are allowed only upon previous request.

Information on the exact fee amount is available by request.
Mileage limitations will apply when the car is to be used for crossing country borders.
Cross-border travel is allowed upon previous request and for an additional charge of 125 GBP + 20 GBP per day.
Crossing country borders to Ireland is available for 50 GBP per rental.
Cross-border travel is allowed when pick up has taken place in North Ireland.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

There is a charge of 10 GBP per day per driver.
Spouse is allowed for a decreased charge of 7GBP per day.
Delivery/Collection service is available only by previous request.
Fuel policy
A deposit for a tank of fuel is required upon pick up.
The vehicle is provided with a full tank of fuel, and pre-payment is requested.
If the car is returned with a lesser amount of fuel, a refueling charge of 11.40 GBP will be applied + the cost of the missing fuel. In no case will a refund be given for unused fuel.
Additional information
Please note that the rental company will check for any endorsements or penalties (traffic offenses or penalty points) on renter's driver license and that renter may be refused the car if there have been any in the last 5 years.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
Business hours
Service outside of business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  06:00 - 00:30
Tue:  06:00 - 00:30
Wed:  06:00 - 00:30
Thu:  06:00 - 00:30
Fri:  06:00 - 00:30
Sat:  06:00 - 00:30
Sun:  06:00 - 00:30

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