Easirent at Birmingham Airport

Pros: The service was fast, friendly and efficient. Would definitely come back again. Thank you

Pros: Nothing

Cons: The car was not clean, crisp remnants all over the floor and around the gearbox and a sticky steering wheel. When we dropped the car back, they checked for damage etc and the car was deemed completely fine. We were chatting to the man who was inspecting it and in general conversation we mentioned we’d taken out insurance from discover cars. As we were leaving, they then supposedly found a stone chip on the bonnet even though they’d said the car was fine. Very suspicious. Appalling service

Pros: Nothing customer service was not provided

Pros: Quick and efficient service, no complaints.

Cons: I thought the full comp insurance was a bit expensive, but the car hire was reasonable enough to compensate for it.

Pros: The staff was quite well organised

Pros: Good price and good car.

Cons: There was two tiny scuffs on the car paint which they almost charge me for. It was already there before passed the car to me. I'll suggest to check the car properly before picking it up even if its 0.5mm scuff.

Pros: Cost effective

Cons: Nothing it was all good.

Pros: Convenience

Cons: Very helpful and friendly

Pros: Quick pickup and drop off at the airport

Cons: Even with 100% cover at discover cars they need a £1500 deposit for excess….this should be linked!

Pros: Easirent overall was a breeze. The car was brand new and had no issues and it was a smooth drop off.

Cons: The price was far too exspensive and I had issues getting picked up as you have to call and I didn’t have a UK SIM card and had to ask someone.

Pros: Friendly

Cons: Car not clean

Pros: Friendly staff.

Cons: The condition of the car.

Pros: Picking and dropping off was easy

Cons: That I payed for a medium car and the gave me a small car

Pros: Nothing

Cons: Everything

Pros: Nothing

Cons: Took over half an hour to be picked up whilst standing outside in the cold. Took over half an hour to get car once finally got to company Car brakes made awful noise the whole time and need service Upgraded car worse than original Left over straw rappers in the car from previous rental Drop off far away from terminal with bus only every hour. This is not informed and no one picks up phone. Cost £20 in a taxi

Pros: The service was 1st class, the staff were both friendly and extremely helpful. I would not hesitate recommending or using their fantastic service again.

Cons: What's not to like!

Pros: Changes were made easily and agent was very accomodating

Cons: Got a bigger car than we expected

Pros: Nice people!

Cons: Car quality and cleanliness (inside) could have been better. Also really dislike when firms do not apply full-to-full fuel tank options - I overspent by a significant amount (as it seems there was a problem with the fuel gauge) to try and get back to a half-full tank per pick-up level. Much better experience for the customer to do full to full policy.

Pros: Value and efficient in picking up and dropping off car.

Cons: Had no issues

Pros: Awful abysmal. The worst in my life. Too busy doing other things. Charged me for additional charges under the pretence of a deposit disgraceful operation

Cons: Everything. Rude. Unclear in what was happening. Preoccupied by a Renault Clio key. Awful

Pros: Good price Friendly staff, especially shuttle bus driver - great guy !

Cons: Maybe some would consider the company a little ‘back street’ or not very pro like Hertz, Avis etc

Pros: Convenience and cost

Cons: Not in airport but only a small distance away

Pros: helpful and efficient

Cons: Nothing

Pros: value for money

Cons: Car drop off was awful

Pros: Very efficient

Pros: Nothing

Cons: Everything

Pros: Easy on and out

Cons: The car representstive didn't inform me of the 1500 out of my credit card

Cons: The car was filthy on the outside when I picked it up, the boot full of dog hairs, and about 10 miles into my journey the window wash had ran out, clearly not checked or topped up, dangerous when I was driving on the Moterway

Pros: Nothing at all

Cons: I had to call them more than 15 times to answer me every time I needed something Not that polite He was pretending to forget that I pay them more than half of the money online

Pros: The customer service from the desk agent

Cons: Car's are not current, very overpriced for what they are. Car was not clean at the time of renting and was made to wait for what was thought to be an acceptable "quick clean"

Pros: The service from your rep and car were fantastic!

Cons: N/A

Pros: dropping off the car was easy and quick

Cons: I had booked to pick the car up at 8 but the guy who sorts out the paperwork arrived 15 minutes late and didnt even apologies or acknowledge his lateness. Although, he did get through the paperwork quickly. The person who was responsible for showing me the car was great, he showed me how to use it and gave me all the relevant information. The car itself was in a bad condition as it was all scratched up and had dents everywhere. But not really an issue as the car drove fine.

Pros: Ranked them neutral as they had no cars available had given my car away and said it was because it wasn't pre paid and we then get into who is to blame.

Cons: As with a cheap car rental venue that's been subcontracted out, extra charges were applied which made my rental price quoted online go up 600%. very poor service from the staff who could not care less. I will not be using again. Thanks for taking my money and doing nothing for me. I will avoid your company

Pros: The driver who picked me up & dropped me off,

Cons: Money making scam , & not the range of car I paid for

Pros: Easy n flexible

Cons: Not a lot of cars to choose from

Pros: good website, looked as if all could be done prior to pickup of car through online check in.

Cons: when picking up the car still had to present paper copies of allinfo sent online. also asked for national insurance no to check the points on driving license. This was not highlighted in the info required to bring to the pickup, on the second page of the voucher in the small print. This cost me a furthe half hour in going home to get this info so the agwnt could check my driving license. This important info should be highlighted as must bring info.

Pros: Car was upgraded to a bigger economical suv

Cons: Credit card excess is excessively high, & not allowed to pay deposit on 2 credit cards.

Cons: The petrol cap pull lever was very temperamental and the AC was in need of a recharge.

Pros: Helpful and casual staff

Cons: No problems.

Pros: All the vehicles collection and well maintained condition.

Pros: nothing, shocking company which should be closed down

Cons: NO CAR

Pros: The shuttlre service to and from the airport/bus station toilets nearby-don't have to go far like if you were in the airport terminal The staff are friendly - and some are quite helpful.

Cons: Make sure you have all the documents -sensible to phone them first before you go the car rental office

Pros: Friendly a quick

Cons: After being quoted £50 max for a return to different location in was charged £100

Pros: Toilets were nearby Valeting staff courteous and helpful

Pros: Faultless

Cons: Nothing

Pros: This is an understatement... He was a pri#k

Pros: I didnt even get a chance to pick me car let alome condition

Cons: I didnt like that they say u need a credit card then take onlime paymrnts out a credit card instead of people using debit cards and plus u dont get ur money back the eat itt like for wat

Pros: Only the price

Cons: Mid information about the shuttle bus , pressured into taking out extra insurance that is supposed to be optional.

Pros: Nice car provided, reasonable price

Cons: Fuel deposit taken on full to full fuel, which is not stated anywhere on the website for easirent or discover car hire. Staff at easirent stated it was in FAQ, however I have checked through the full website and it does not state this anywhere. This is not acceptable to charge a fee which is not stated.

Pros: - polite staff - good car selection

Cons: - Huge deposit request on arrival. - Took a fuel deposit although car came empty - extra insurance paid to discovercarhire, means nothing as they have there own insurance which you have to take out or pay a huge deposit. - car spelt of smoke

Pros: price

Cons: - car needs oil; car needs electric repairs, car needs to be cleaned outside

Cons: When i arrived to pick up the car i was asked for proof of address other than my licesnse. This was not on the voucher under the documents needed to pick up the car. I didnt have what he was asking for. Then i was also asked for my national insurance number as well as a phone bill or other proof of address. I was not comfortable giving that kind of information it seemed suspicious to me. My national insurance number is a private document number.

Pros: They have different requirements for car hire to that which discovery have

Cons: Not been told exactly what ID I need to rent before I arrived. They've lost me as a customer