Budget at Knock Airport

Pros: The process was relatively straightforward and access to the car at the airport was easy.

Cons: Rude staff at Budget when collecting car. Mis-sold insurance extras which felt really cheeky and left a sour taste in my mouth.

Pros: Quick and efficient, agent at the airport was friendly, and supportive, it was easy to collect and return the car

Cons: The child car seats were nit great for the older children as one was missing part of the padding and the other wasn't very comfortable. It would make a bug difference investing in decent car seats as most travellers drive long distances.

Pros: Really efficient service and courteous staff.

Cons: I ordered a clio with air con and got a Skoda Fabio, old 100k+ miles. I then had to pay 1800 excess even though I booked full insurance through discover. Although I was told I’d get this back if I returned the car in good order. It’s not the point what if I didn’t have it? I was also waiting 30 minutes in a queue with only one person in front of me

Cons: When we handed the car back there was a man in the hut in the car park who couldn’t have cared less about us being there. He was sat in the corner on a sofa and couldn’t be bothered to come to the desk to talk to us. I tried to explain to him that the speedometer was set to miles an hour (mph) and that it really ought to be set on kilometres but he just said that an email would be sent to us. He was the one thing that let your company down.

Cons: The car was only a few months old, but had some badly damaged body work.

Pros: Staff at service desk very friendly

Cons: No staff at drop off...so dropped key at desk

Pros: All good. Easy and good value for money

Cons: Nothing

Pros: Very smooth pick up and drop off.

Pros: Very helpful lady on check-in

Cons: N/A

Pros: Quick and efficient

Cons: Nothing

Pros: Friendly staff on counter

Cons: Nothing

Pros: Used them before, reasonably priced and service in past was good... not this time

Cons: Overcharged on Hire, Gave me a smaller car than I booked, gave a car without a full fuel tank

Pros: I was not very happy with the car. It was a 5 door car but the doors on for the back seat didn’t have handles on the outside. The car was also quite basic and not what I would usually get for the price.

Cons: It was efficient and easy.

Pros: Great

Cons: Nothing

Pros: No quibbles whatsoever.

Cons: Very efficient.

Pros: Quick and easy

Cons: Nothing

Pros: Quick, simple.

Cons: rear light defective.

Pros: Car grubby inside & food left in door pockets???

Pros: Simple...

Cons: It was all good ...as l dropped car off at Dublin it was s bit busier but all good and staff both ends were v pleasant and helpful

Pros: Great staff. Both on collection and return. Car was perfect too.

Cons: Nothing

Pros: Efficient in airport service and quality of car supplied

Cons: Very poor assistance in budget car park with no representative to help locate car

Pros: Unable to modify through Discovercars

Cons: Unable to modify through Discovercars

Pros: Excellent service

Pros: Everyone encountered gave great service. Drop off was super fast. No issues

Cons: The car had lots of bumps on it on all sides. I’d understand scratches, the bumper was cracked in multiple places. Otherwise everything was great and value for money

Pros: Seamless and quick

Pros: Very nice guy working behind counter at Avis/budget

Pros: Easy to deal with

Cons: No one in the cabin

Pros: Excellent service

Pros: Have often had cars from Budget. Reliable and friendly

Pros: The staff were courtous

Cons: The car I was given was unsafe to be on the road..it was pulling massively to the left, and the clutch was so high. The steering was awful..it had obviously been in a crash and needed a big service .all the passengers side was dented and damaged. It was unsafe..it should not have been given out for rental.

Pros: straight forward and no delays and extremity friendly and helpful staff.

Cons: Nothing all good.

Pros: Always a fan of Budget at Knock been hiring from them for 16 years now

Cons: As above great

Pros: It was terrible. They missold me insurance that I already had.

Cons: The rep charged me for an insurance i didn’t neee or want.

Pros: Efficient

Cons: Car had far more scratches than shown on documents

Pros: Great car with great features (wireless Carplay)

Pros: Gentleman on the desk was friendly and helpful, explaining everything clearly

Cons: There were a few stains/marks on the seats but assume that as it was a 7 seater it is often used by families with children

Cons: Contract was full to full, this didn't happen.

Pros: Quick, efficient service

Pros: Cheap efficient

Cons: Car was not overly clean

Pros: Really helpful staff

Cons: Too expensive

Pros: Straightforward transaction.

Cons: Would have liked staff on pickup collection to be more helpful and friendly. Would have liked staff to be present on drop off.

Pros: Great service , great price

Pros: Friendly, efficient staff

Cons: The price was doubled because of the English bank holiday, and I'm Scottish, so that was very annoying!

Pros: Smooth easy service

Cons: Everything was great

Cons: The need for a card in my name for the deposit seems unnecessary. I was able to arrange but had originally planned to use my husbands who was the names driver. The rental amount and holding amount need to be the same card and this wasn’t clear. Others having same issue and were forced to take out 30EUR a day insurance.

Pros: The staff service and support, from start to finish was excellent. The only issue we had was the car we were given initially - a Dacia Stepway - it was dreadful! After 2 days of driving we returned it to Knock airport and the staff willingly changed it for us - we were delighted.

Cons: Nothing at all about the service - it is excellent but please remove those Dacia cars from your fleet - they are shocking.

Pros: Correct and good

Cons: Nothing

Pros: Pleasant staff - ease of picking up car

Cons: Cost of car hire in Ireland - far too expensive but that is with all car rental companies

Pros: I like Budget and use them regularly at Knock.

Cons: The car was clean but for a big hole in the carpet making it uncomfortable to drive. There was a problem with the offside front daytime during light. There was a problem with the bonnet not shutting property and the drivers side rear tyre needed inflating. Fortunately I was close to Ballygar so I could get the tyre inflated. Quite the worst car I have ever got from Budget where the company name was appropriate to the quality of the car but not the price I paid for it. There is more to say….

Pros: The guy who served us was fantastic! We'd had a long day due to difficulties at Stanstead and were very tired, but the budget staff member was friendly, empathetic, interested and gave us lots of support.

Cons: The time it takes the poor operatives to complete the documentation could be done prior to pick up.

Pros: Easy to deal with

Pros: Staff are always so friendly and welcoming

Cons: Nothing

Pros: Very nice employee at knock airport dedk

Cons: Defective and dangerous tyres

Pros: Very good service.

Cons: No windscreen washer water in the car.

Pros: Fast efficient friendly service .

Pros: Everything

Cons: N/A

Pros: Fairly simply and well explained

Cons: The huge excess for not taking extra unnecessary insurance

Pros: Staff were very friendly

Pros: Quite affordable for that price

Pros: Friendliness and quick refund of deposit

Cons: No cars available on arrival but friendly staff sorted asap

Cons: Oil warning light on when driven , had to drive back to airport and change cars, first going back into terminal to sort out. Second car car had oil maintenance light on but I was assured it would be ok until I returned car.

Pros: Friendly and efficient

Pros: Excellent service

Cons: Nothing

Pros: quick & easy

Pros: The car provided was great and was good value for money.

Cons: It took a very long time to get our car and drop off instructions were not clear.

Cons: The car was not cleaned and had alot minor damage.

Pros: Smooth and efficient

Cons: Nothing

Pros: Car was ready, in a reasonable state, though the rear screen was filthy

Cons: Would not allow seperate credit cards for insurance black and hire cost. Had to be on one card, or buy their insurance as well as the extra bought from discovercars, meaning I wasted that premium.

Pros: Ease of use

Cons: Ok overall but the price was excessive

Cons: Excessive deposit. Won't hire from Budget again

Pros: The service was great very professional girls

Cons: Just the price of the car

Pros: it was easy to fine when i came out of the airport. the two guys on the desk were very helpful

Cons: its not the service but having to take a car whereby was not full to full but had to try and bring it back on the 2nd line from the bottom the way we received it. Im sure it will put people of renting from you.

Cons: Incredibly disappointed with the service provided by Budget. They ignored the contract agreement I had with Discover Cars and added extra charges without any explanation or invoice. Now I’m still in the process of trying to recover those charges but as the booking was through a third party, Budget are avoiding all responsibility. The car also featured many dents and scratches which I observed on arrival but were not acknowledged on the rental agreement. I won’t use either service again.0

Pros: Friendly helpful

Cons: Nothing

Cons: Customer service

Pros: QUICK AND EASY

Pros: the person that took care of me very friendly and helpful

Pros: Nothing

Cons: Every thing - the additional costs, the state of the car and quality. the website showed a Clio and we ended up with a diac

Pros: Easy pick up of vehicle

Cons: Would like receipt for car being returned in good condition with full tank on day of return.

Pros: The handover was very straight forward, Gentleman that received the car explained all the charges and the refund.

Cons: The Agent was difficult to deal with, did not explain that they also took the cost of the Full tank in addition to the 2 K Euro !

Pros: See above

Cons: The car l ordered, a Ford Kuga, was not available. The agent told me it never had been available!

Pros: Liked the car. Liked my contact with discover cars.

Cons: Person at desk unhelpful when my husband did not have credit card. He should have given us the phone number for discover cars, given us the phone to ring to sort it out. We had to back to car to charge our phone and then call England. Discover cars were super efficient and helpful

Pros: Budget is our preferred rental company, efficient, friendly and courteous.

Pros: A speedy pickup

Cons: Although car was good there were quite a few marks and scratches on paintwork

Pros: Person on desk slow and certainly not welcoming

Cons: Nobody at return desk to check car back in

Pros: Efficient

Cons: N/a

Pros: The man at the countor is supper efficient and extremely well presented. excellent custumer service. I forgot my pin and he was so helpful.

Pros: At the pick up all went well

Cons: When I tried to return the car at Knock there was no one in the office where we collected it. Just a sign to put the keys in a post box. So I went in to the terminal but the desk was unmanned. Another customer was waiting to collect a car. Eventually someone turned up but no one checked the car for fuel or damage. I thought this was rather unprofessional.

Pros: Straight forward no problem

Cons: Was unaware that they take money for fuel until the car is return with full tank doesn’t state anyway when booking the rental. We did get it back within days if dropping the car back.

Cons: The car wasnt prepared for us. Granted it was covered in ice, however i had booked in a time to pick it up and it was not prepared. Also the sat nav was not functional so i had to have an external window mounted one.

Pros: Friendly staff

Pros: the staff

Cons: once I wasn't given a full tank of petrol. It was 7/8 full. I was unable to fill it as it didn't register on the panel. However they sorted it on my next rental hire. So very pleased.

Pros: Efficient and fast

Cons: Would have liked a better car

Cons: Excellent as always

Pros: None of the usual hassle I get hiring at airports

Pros: Staff are always friendly, answers your questions and provide the necessary forms and information.

Pros: Friendly and efficient.

Cons: Not applicable.

Pros: Up to date cars, very efficient service and polite, if a little brusque, staff.

Cons: Car smelt of very artificially, perfumed cleaner, very cloying and had to drive with windows open. Error made with booking and overcharged but staff didn't want to know and referred me to head office. Issue dealt with swiftly and refunded, but not until return to UK.

Pros: The lads & ladies there are all very friendly & helpful. The wiper blade was missing on my car & they came to me with a replacement car very quickly

Pros: Ease

Cons: the car was very dirty on outside making it difficult to distinguish marks and damage

Pros: very nice indeed

Cons: The insurance situation is as always very unclear. I chose not to pay for insurance to avoid the 1500 excess when I booked on line. I was told at the other end that even if I had I would have had to pay again at Knock.

Pros: easy pick up

Cons: Having to pay more for 2 extra days than I did for the 5 previous days.In other words I was mugged.I will not rent from budget again,and I will make sure everyone I know doesn't either.What a stupid way to treat a good customer.

Pros: Good car & easy drop off

Cons: Queue time when picking car up. The wait time to speak to the CS rep was too long, Even though I had booked on-line weeks in advance. Budget were not prepared in advance for my arrival.

Pros: Sinead who served me at Knock airport was amazing!

Pros: They were fair and honest, I did not take their insurance and they refunded my deposit , with no problems.

Cons: nothing to complain about.

Pros: Helpful staff

Cons: Had a little difficulty finding car at airport

Pros: As above

Cons: All good

Pros: Used budget for over 20 years. Always satisfied.

Pros: Very good value

Cons: Nothing

Pros: Staff are friendly. No bother collecting or dropping off.

Cons: Nothing.

Cons: Please can you explain all the charges that make up the 489.26 I have been charged. Also, the fuel charge of 90.75 has not fully been refunded. I have received 81.28 ?

Cons: Paper work given by desk staff .stated car had no scratches .when I inspected car side was muddy .and scratches all over..hah to get staff to sign form

Pros: No quibble over tiny marks in the vehicle

Cons: Not sure if it was budget or discovercarhire, but to say collect car within half an hour of allowed time or lose it is ridiculous. We had to call budget as we were delayed, and they were totally relaxed and said it was fine! But the fact that it said it on my voucher caused anxiety.

Pros: Efficient service.

Pros: The Young Man at Knock Airport. So helpful to everyone, though there was a queue, and pleasant and smiley. I complemented him at the time about all this. Fantastic deal out of season I know....weather awful...but better to have your cars moving.

Cons: Nothing. Have used Budget many times and all our family have

Pros: Excellent service from reps at airport, very friendly and pleasant

Cons: There was a delay in sourcing the automatic car I had reserved. Excessive charge for last minute rental

Pros: Budget folks are very helpful.

Cons: N/A

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Pros: Efficient speedy & good value

Cons: Scratches & dents on car not clearly identified on documentation

Pros: All staff very friendly and informative

Cons: Nothing

Pros: It is just so easy to pick up and drop off your car

Cons: No Negative comment

Pros: Quick and easy to collect

Cons: Could be clearer regarding the extra insurance. Why try and sell additional cover if the customer has already paid for cover?

Cons: after arriving at the airport which was delayed by flight (we called to let the agent know ) the desk was closed and we then had to queue for almost an hour at the Avis desk to go through the insurance scam and then walk quite a way to pick up the vehicle which created more unnesessary stress

Pros: Nothing special at all

Cons: Very complicated explanation as to why it was costing me three times the amount I was quoted when I booked.

Pros: Rental agents and pick-up agent very helpful.

Cons: N/A

Pros: Polite staff - fast turnround of paper.

Cons: Nothing

Pros: Staff good and friendly. Perhaps a little rushed as queue

Cons: Though I was covered as took our full insurance, there were marks on car (inside and out) that were not shown on paperwork

Pros: Clear,and quick

Cons: N/A

Pros: Easy to find, car was clean

Cons: The woman over charged me for insurance, adding things that were already included in standard insurance, she didn't ask if I wanted them, nor did she tell me they were optional. When I enquired about the price she told me it was standard, it wasn't until I returned home that I discovered they were unnecessary.

Pros: It was quick.

Cons: The car was two-thirds filled with fuel, but the contract demanded it be returned full.

Pros: easy transaction

Cons: Nothing about the service,but would be interested to know why the price of hiring as car has doubled in 6 months

Cons: We did not like the fact that we were upsold on insurance which we didn't need, told we could get a refund of insurance already paid. This was not the case and we have been charged £150.00 for 3 x Days rental of a Skoda!

Pros: Fast service, 3 person's at the desk.

Cons: They didn't care about what I have booked online and I paid the double of the price. They give you no choice. The option petrol full to empty is a scam. 90£ the full tank (its 40£ at the pump 5 min away from the airport). Really I feel robbed.

Pros: No lengthy queuez

Cons: Nothing

Pros: The friendly attitude of the staff and the low cost of the rental

Cons: Having to pay a fuel surcharge at the time of booking, and having it refunded some days after the car was returned

Pros: Ease of collection and courtesy of staff. Price of car hire (not insurance).

Cons: Quality of car and the cost of insurance (probably the same for other car rental companies?). Needed to closely examine the car for scuffs scratches and damage to ensure I wouldn't be charged for damage that I wasn't responsible.

Pros: Always friendly and fast service.

Pros: Everything so straightforward

Cons: Car not washed properly on outside

Pros: Unfortunately this time a very bad experience.

Cons: I didn't like the car condition: dirty, two tires different from the others, convergence uncalibrated, no caps tires, wipers comsumed.

Pros: Quick & fairly straightforward once there at the desk.

Cons: It was not made clear at time of comparison/before booking that a debit card is unsuitable, that a deposit is taken for a full tank of petrol etc. I was travelling with only one debit card and had budgeted strictly and so this really had a negative knock-on effect on the rest of my trip as my only option was to take out daily insurance which is charged at a higher daily rate than it would have been to purchase in advance online. The booking is also misleading as I didn't receive the car I chose.

Pros: Easy, fast and efficient

Cons: Vehicle could have been better. 16 plate Skoda with dents and numerous scratches. Had to scrutinise paperwork to ensure every dent and scratch was documented. Having said that, the car was extremely economical and everything worked!

Pros: good and no hassle on insurance

Cons: Rubbish car which I had to swap. Although the second car was fine, having to go back to the airport to swap was a big inconvenience

Pros: Ease of use

Cons: Still waiting for return of fuel surcharge.

Cons: The Tank was only 3/4 full and dirty. Deposit has not been refunded to date and the insurance cover is over complicated.

Pros: Easy, quick, no hassle

Cons: The diesel tank was only 3/4 full though the docket said it was full. I didn't notice until I was about an hour away. I returned it filled up by accident!

Pros: Efficiency

Cons: All good

Cons: The speed of returning deposit.

Pros: Friendly and helpful

Cons: We had to change the vehicle over and the replacement vehicles' fuel gauge didn't appear to be working properly resulting in us being forced to ensure the fuel was topped up to get us back to destination; this caused more expense as we were only obliged to return the vehicle with 1/4 of a tank but because of the above problem it was returned with almost a full tank. We received no refund!