Budget at Kerry Airport

Pros: Staff excellent communication and customer service

Cons: Nothing

Pros: Excellent service by Budget.

Pros: Very impressed with Budget, highly recommended

Cons: They have a personal touch and even went looking for a pair of glasses I thought I left in car on last trip

Pros: We use Budget several times a year and their service is impeccable

Pros: Budget at Kerry Airport was excellent but not at Dublin.

Cons: Dublin staff not friendly or welcoming.

Pros: Very approachable staff

Cons: N/a

Pros: Efficiency !

Cons: Extras tagged on

Pros: They're always great there and upgraded my car for free

Pros: Amazing service

Pros: Great team at the airport as always

Cons: Excellent

Pros: Brilliant reliable service at Kerry Airport

Cons: Nothing

Pros: Really simple pick up and drop off

Cons: Nothing, can't fault it

Pros: Efficient and friendly

Cons: Nothing

Pros: Friendly

Cons: None

Pros: Very friendly and helpful

Pros: Excellent service and friendly helpful staff

Pros: Efficent friendly service. I want to particularly would liek to acknowledge the lady who made the effort to come out to our car during the drop-off i.e. going over and beyond of what was expected!

Cons: Everything was as expected and I didn't dislike anything about the service.

Pros: Will use again

Cons: The 2000k ad do not carry that amount on visa so made car hire expensive

Pros: Straight forward collection at the rental desk. The rental car I picked up was clean, in good condition and drove well.

Cons: No comments to give, other than I would've preferred a different compact car than the one I had been allocated!

Cons: Drop off point was a little confusing.

Pros: The person behind counter was efficient and friendly drop off was easy

Cons: Took ages to pick car up as que at desk / didn’t have 2000 euros available on my credit card for deposit so had to take out extra insurance a £90 for 4 days !!!

Cons: I didn’t have a credit card of my own only my husbands so had to pay the insurance

Pros: Polite & helpful staff.

Cons: N/A

Pros: Not a single thing. I don't know if the failure was discover cars or budget but I had ZERO support or resolution.

Cons: I don't know if the failure was discover cars or budget but I had ZERO support or resolution. I was unable to use my rental and expect a refund

Pros: Friendly

Cons: Very long wait of over 45 minutes. Not enough staff to deal with volume of customers. Also had to pay £2000 deposit on credit card, not clear when booking and one of my group didn’t have a credit card with them.

Pros: Fast and easy. Courteous attendants

Pros: Fast and efficient

Pros: I cannot come to terms about the cost of the car hire and will never use Budget car again

Pros: Super. Great staff member at pickup site great car and good value.

Pros: Efficiency

Cons: Nothing

Pros: Quick and easy. Polite and helpful service.

Cons: Nothing.

Pros: Good service

Cons: Polit and accommodating.

Pros: Most helpful agent at deck

Cons: Flexibility & friendly

Cons: Not very clear about credit card authorisation and charges

Pros: People service was good.

Cons: The scam of having paid for full insurance through yourselves, and then having to pay ontop for budgets !

Cons: Deposit takes a long time to go back into my account

Pros: Only issue is the fella trying to upsell. But he’s been trying for years

Cons: Information provided on existing to damage was vague - squiggles on a piece of paper. Competitors offer full photo record of vehicle's condition at time of rental.

Pros: I have been overcharged by £100 form my booking. The agent at the pick up tried to charge me €414 to fully cover the car for the week bearing in mind the rental was €164. The agent named Liam attitude was terrible. I had 2 f my kids with me it was pouring rain and when I refused to pay €414 he became really defensive. I will never use Budget again.

Cons: The agent Liam at pick up tried to charge me €414 to fully cover the car for the week. The booking fee was €164 however my credit card shows £266. I will never use budget car hire again.

Pros: Friendly and efficient staff who were very helpful and made the whole car hire experience enjoyable and stress free

Cons: There was nothing I could fault

Pros: helpful agents, very pleasant

Cons: Not being able to put the excess deposit on a different card to the payment of the vehicle hire. Also the wait for the car was very long. Lastly, it was 2019 car but it had no airconditioning which was a problem

Pros: Very clear and efficient

Pros: Tremendous value and very good service from the staff at Kerry Airport

Cons: No complaints at all - car had a few minot scrapers and scratches, but otherwise excellent

Pros: The car was almost new, in great condition. We couldn't decide if we wanted to add an extra drive for the full 6 days and Budget took details of my wife's driving license and said to ring up when we were ready to add her name. We added her name for two days instead of 6. Great.

Cons: Nothing

Pros: Salesman had well practiced scaremongering to customers regarding paying to remove any access charge if there was an incident with the car. Very calculating and deliberate in efforts to get tourists to part with well over E200.00 or get E2500.00 of your credit card frozen. I took the latter as I resented paying that man more money for the excess charge than I paid for the car hire. Another man did not have sufficient on his credit card and had to pay E180.00 with no other options available.

Cons: Nothing. We're done!

Pros: Busy at point of pick up but staff were efficient, polite & pleasanrt

Cons: nothing

Pros: Quick service

Pros: Very helpful and friendly

Cons: Nothing we didn't like the car was a bit clunky but seemed ok.

Pros: No problem and with the reassurance of a big company

Cons: Nothing

Cons: Petrol tank was only 75% full Having to return to hire office after one week and sign a second agreement moreover when told by budget representatives that the company normally agrees a full months rental at any one time