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America Car Rental in Playa del Carmen (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: I arrived with a bit of hair on the seats and sand on the floor, the agent rapidly took a photos announcing I must pay the cleaning fee of 50usd, I started cleaning the seats and floor (they tried to prevent me doing that by saying they must move the car, which they didn't) - both was very easily removed, and the car looked totally fine, but they refused to acknowledge that, saying they already took the photos so it doesn't matter. Threatening they will started charging me another hour if rent.
Pros: Took us to bus garage on completion of trip. 10 stars. Thankyou.
Cons: As mentioned before the long time it took to take deliver of car
Pros: The agents explained everything in detail and spoke English and Spanish.
Cons: The radio in my car did not work properly and I had to use Bluetooth mode only for music.
Pros: Nice and friendly staff.
Cons: Quite a long procedure.
Pros: Nothing
Cons: The charges they make do nothing for you. Rental car agency charges separately and more than proposed so everything paid to discover cars was simply throwing away money.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
Maximum rental age is 99 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin, English alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Only physical driver's licenses are accepted (not digital versions).
Renters from the following country(ies): Mexico must provide the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, ID with photo in order to collect the car.