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Europcar in Playa del Carmen (Downtown)
Playa Del Carmen, Quintana Roo Calle 8, Lote 10, Entre Av.15-Av.10
00529848732820
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Key box
No
Customer Ratings and Latest Reviews
Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
RG
Canada
Chevrolet Aveo
3/8/24
Pros: Car was great and service was great, just a little slower, but expected for Mexico.
Cons: I was a bit disappointed by extra charge for insurance even when my credit card provides and you pay for some through Discover cars. This is exactly what I was trying to avoid. And if we didn't pay a daily rate of some sort had to put a deposit down of the cost of car! $13500 USD!
AR
United States of America (USA)
Volkswagen Vento
3/3/24
Pros: They did not have a car for me
JG
United States of America (USA)
Chevrolet Beat
2/21/24
Cons: The car I reserved was not there and I was uncharged. I was trapped because I had to have a car at that moment.
WS
United States of America (USA)
Chevrolet Beat
2/19/24
Pros: The representatives were very friendly and helpful. This was the first time I had used Europcar in Playa del Carmen and it was easy to find. I had a good experience from pickup to dropoff.
JL
United States of America (USA)
Chevrolet Aveo
1/3/24
Pros: They scam you with additional car coverage. Stay away.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Loss Damage Waiver (damage deductible: ~€ 1360.00), Airport surcharge, Third Party Liability, VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
Insurance
Loss Damage Waiver (LDW) can be declined, if the renter can provide his/her own insurance.
Acceptable proof of insurance must include name of the insurer, address of the insurer, proof of insurance that covers the rental vehicle for damage and liability, telephone number statement (as proof contact number belongs to driver).
If choosing to self-insure, the renter must provide an insurance ID card with exact coverage shown and the same name and address as on the driver license.
Insurance is accepted only if issued in the following country(ies): Mexico.
Renters who do not purchase insurance coverages from local partner, and who have not arranged for other insurance coverage that is valid in the country of pick up, may be personally responsible to supplier and/or third-parties for damages up to the full value of the rental vehicle and/ or for all damages caused to third-parties and their property.
More details about self-insurance requirements are available from the car rental company's reservation office.
Acceptable proof of insurance must include name of the insurer, address of the insurer, proof of insurance that covers the rental vehicle for damage and liability, telephone number statement (as proof contact number belongs to driver).
If choosing to self-insure, the renter must provide an insurance ID card with exact coverage shown and the same name and address as on the driver license.
Insurance is accepted only if issued in the following country(ies): Mexico.
Renters who do not purchase insurance coverages from local partner, and who have not arranged for other insurance coverage that is valid in the country of pick up, may be personally responsible to supplier and/or third-parties for damages up to the full value of the rental vehicle and/ or for all damages caused to third-parties and their property.
More details about self-insurance requirements are available from the car rental company's reservation office.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
crossing country borders is available on previous request at least 48 hours before the pick up date.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
Pick-up & Drop-off
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Top Suppliers in Playa del Carmen (Downtown)
Enterprise
9841122007
C 3 Sur 229 Mza 16 Lt 2, Col Centro
$45 - $70
Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
Avis
+5219848038081
Carretera Federal Cancun-Felipe Carrillo Puerto Mz 73 Lt 4 Ejido Ejido, 77710 Playa del Carmen, Q.R.
$84 - $285
Working hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:00
Sat:07:00-21:00
Sun:07:00-21:00
National
+529841122007
C 3 Sur 229 Mza 16 Lt 2, Col Centro
$41 - $69
Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
Infinity Car Rental
+529848030740 / +529988863145
Av. 10 Nte. 128, Between 2Nd And 4Th Street, Col. Centro. Playa Del Carmen Quintana Roo
$17 - $102
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
9848031239
Calle 6 Norte S/N, Entre 5Th Y 10 Ave, Col Centro
$59 - $80
Working hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:00
Sat:07:00-21:00
Sun:07:00-21:00
Carwiz
+529848038081
Lote 4 Manzana 73 Zona 1 S/N, 77710 Playa del Carmen, Q.R.
$1,406
Working hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:00
Sat:07:00-21:00
Sun:07:00-21:00
FOX
+529848732820
Playa Del Carmen, Quintana Roo Calle 8, Lote 10, Entre Av.15-Av.10
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Flexways
+525540003802
10 Avenida Nte. 130A, Playa de Carmen
Dollar
018007095000
Playa Del Carmen Plaza Tukan
$89 - $213
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Budget
529988031901
Av 10 Sur Plaza Paraiso
Working hours
Mon:07:00-20:00
Tue:07:00-20:00
Wed:07:00-20:00
Thu:07:00-20:00
Fri:07:00-20:00
Sat:07:00-20:00
Sun:07:00-16:00
+523346242114
5ta Avenida x 14 N y 16 N, 77710 Playa del Carmen, Q.R., Mexico
$47 - $263
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Keddy
+529848732820
Calle 8 Lote 10 Entre Av. 15 y Av. 10, Centro, 77712 Playa del Carmen, Q.R.
$73 - $85
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Thrifty
+52018007095000 / +525591289000
Av. 10 Norte, esquina 14 Norte Bis, Tucan Plaza, Zona Centro, 77717 Playa del Carmen, Q.R
$114 - $281
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
