Downtown, Playa del Carmen, Mexico
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Driver's country of residence is United States of America (USA) and age is 30-65
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Europcar in Playa del Carmen (Downtown)

Playa Del Carmen, Quintana Roo Calle 8, Lote 10, Entre Av.15-Av.10
00529848732820
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Canada
Chevrolet Aveo
March 8, 2024

Pros: Car was great and service was great, just a little slower, but expected for Mexico.

Cons: I was a bit disappointed by extra charge for insurance even when my credit card provides and you pay for some through Discover cars. This is exactly what I was trying to avoid. And if we didn't pay a daily rate of some sort had to put a deposit down of the cost of car! $13500 USD!

United States of America (USA)
Volkswagen Vento
March 3, 2024

Pros: They did not have a car for me

United States of America (USA)
Chevrolet Beat
February 21, 2024

Cons: The car I reserved was not there and I was uncharged. I was trapped because I had to have a car at that moment.

United States of America (USA)
Chevrolet Beat
February 19, 2024

Pros: The representatives were very friendly and helpful. This was the first time I had used Europcar in Playa del Carmen and it was easy to find. I had a good experience from pickup to dropoff.

United States of America (USA)
Chevrolet Aveo
January 3, 2024

Pros: They scam you with additional car coverage. Stay away.

United Kingdom
Chevrolet Beat Sedan
December 28, 2023

Cons: On collection, rep kept serving walk-ins despite us having booked & paid in advance, so we had to wait over 30 mins

United States of America (USA)
Dodge Grand Caravan
October 23, 2023

Cons: It took too long to get car and the workers didn't seem honest.

Belgium
Chevrolet Beat Sedan
January 16, 2022

Pros: Friendly service. Good car and honest People. Car had some small damages and they informeer me about and said I had to take an video of the damages

Cons: Nothing

Switzerland
Renault Kwid
April 8, 2021

Pros: Time efficient and friendly staff.

Cons: The indicator of the car worked only sometimes.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Loss Damage Waiver (damage deductible: ~€ 1360.00), Airport surcharge, Third Party Liability, VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
Insurance
Loss Damage Waiver (LDW) can be declined, if the renter can provide his/her own insurance.
Acceptable proof of insurance must include name of the insurer, address of the insurer, proof of insurance that covers the rental vehicle for damage and liability, telephone number statement (as proof contact number belongs to driver).
If choosing to self-insure, the renter must provide an insurance ID card with exact coverage shown and the same name and address as on the driver license.
Insurance is accepted only if issued in the following country(ies): Mexico.
Renters who do not purchase insurance coverages from local partner, and who have not arranged for other insurance coverage that is valid in the country of pick up, may be personally responsible to supplier and/or third-parties for damages up to the full value of the rental vehicle and/ or for all damages caused to third-parties and their property.
More details about self-insurance requirements are available from the car rental company's reservation office.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.

Cash, Debit cards, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
crossing country borders is available on previous request at least 48 hours before the pick up date.
Details are available from the car rental company's reservation office.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.

Pick-up & Drop-off
Mon:  07:00 - 22:00
Tue:  07:00 - 22:00
Wed:  07:00 - 22:00
Thu:  07:00 - 22:00
Fri:  07:00 - 22:00
Sat:  07:00 - 22:00
Sun:  07:00 - 22:00

Top Suppliers in Playa del Carmen (Downtown)

Enterprise
Enterprise
Very good 8.1 / 1 review
9841122007
C 3 Sur 229 Mza 16 Lt 2
$47 - $66
Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
Avis
Avis
Good 7.7 / 2 reviews
+5219848038081
Carretera Federal Cancun-Felipe Carrillo Puerto Mz 73 Lt 4 Ejido Ejido, 77710 Playa del Carmen, Q.R.
$54 - $506
Working hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:00
Sat:07:00-21:00
Sun:07:00-21:00
National
National
Good 7.5 / 1 review
+529841122007
C 3 Sur 229 Mza 16 Lt 2, Col Centro
$45 - $63
Working hours
Mon:09:00-18:00
Tue:09:00-18:00
Wed:09:00-18:00
Thu:09:00-18:00
Fri:09:00-18:00
Sat:09:00-18:00
Sun:09:00-18:00
Alamo
Good 7.4 / 6 reviews
9848031239
5A Ave Norte Esq Calle 6 Norte, Col Centro
$40 - $60
Working hours
Mon:08:00-21:00
Tue:08:00-21:00
Wed:08:00-21:00
Thu:08:00-21:00
Fri:08:00-21:00
Sat:08:00-21:00
Sun:08:00-21:00
Finalrentals
Finalrentals
Good 7.4
+529982536112
Condominio Aldea Thai Local 24 Manzana 81 Lote 1, Entre 26 Nte Y Cozumel, Gonzalo Guerrero, 77700 Playa Del Carmen, Q.R.
Working hours
Mon:07:00-21:00
Tue:07:00-21:00
Wed:07:00-21:00
Thu:07:00-21:00
Fri:07:00-21:00
Sat:07:00-21:00
Sun:07:00-21:00
Flexways
Flexways
Satisfactory 6.4
+525540003802
10 Avenida Nte. 130A, Playa de Carmen
NUCarrentals
NUCarrentals
Satisfactory 6.2 / 15 reviews
+529982536112 / +529982772624
77720, 1 Avenida Nte 305, Gonzalo Guerrero, Playa del Carmen, Q.R
$18 - $656
Working hours
Mon:07:00-18:30
Tue:07:00-18:30
Wed:07:00-18:30
Thu:07:00-18:30
Fri:07:00-18:30
Sat:07:00-18:30
Sun:07:00-18:30
Budget
Budget
Satisfactory 6.1 / 6 reviews
529988031901
Av 10 Sur Plaza Paraiso
$110 - $131
Working hours
Mon:07:00-20:00
Tue:07:00-20:00
Wed:07:00-20:00
Thu:07:00-20:00
Fri:07:00-20:00
Sat:07:00-20:00
Sun:07:00-16:00
Dollar
Dollar
Poor 5.9 / 10 reviews
018007095000
Playa Del Carmen Plaza Tukan
$39 - $203
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
MEX RENT A CAR
Poor 5.6 / 54 reviews
+523346242114
5ta Avenida x 14 N y 16 N, 77710 Playa del Carmen, Q.R., Mexico
$11 - $25
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Ace Rent a car
Ace Rent a car
Poor 5.3
+529988863145 / +529848030740
Avenida 10, Mza 27 LT 3, Entre Calle 2 y 4, Col. Centro, Playa del Carmen, Quintana Roo, 77710
$31 - $254
Working hours
Mon:08:00-18:00
Tue:08:00-18:00
Wed:08:00-18:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-18:00
Sun:08:00-18:00
Keddy
Keddy
Poor 5.1 / 14 reviews
+529848732820
Calle 8 Lote 10 Entre Av. 15 y Av. 10, Centro, 77712 Playa del Carmen, Q.R.
$23 - $129
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
Thrifty
Thrifty
Poor 4 / 15 reviews
+52018007095000 / +525591289000
Av. 10 Norte, esquina 14 Norte Bis, Tucan Plaza, Zona Centro, 77717 Playa del Carmen, Q.R
$35 - $197
Working hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:07:00-22:00
Sun:07:00-22:00
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