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MEX RENT A CAR in Playa del Carmen (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing
Cons: Car was dirty and banged up. They agreed there was only 3/4 of tank of gas but when I got back they had circled it full. They denigrated discover cars saying it would be very hard to get money back if I had an accident with full coverage and I really needed Mex cars insurance. Rude agents.
Pros: Nice clean car
Cons: Was up charged more than the price of the rental for collision since it wasn't covered in the "full coverage option"
Pros: NOTHING
Cons: Tried hard to upsell on supplemental insurance. "Communications problems" with my THREE banks on getting the $2500 deposit approved. No toilet at rental car office. A HORRIBLE EXPERIENCE from beginning to end. I wouldn't recommend Mex to my worst enemy.
Cons: The clerk was trying very hard to up sale and being very shady. Did not want to honor the insurance I purchased through discover cars and told me it wasn’t valid .
Pros: Friendly staff.
Cons: They did not honour the rate at discover car. The car cost me $600. Discover car charged me $100 for what appeared to be no reason plus the insurance that held no benefit to the renter or rental agency.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 70 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, ID card.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa, American Express, JCB. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/collection service is not provided.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
Pick-up & Drop-off
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