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MEX RENT A CAR in Playa del Carmen (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Car was dirty and banged up. They agreed there was only 3/4 of tank of gas but when I got back they had circled it full. They denigrated discover cars saying it would be very hard to get money back if I had an accident with full coverage and I really needed Mex cars insurance. Rude agents.
Pros: Nice clean car
Cons: Was up charged more than the price of the rental for collision since it wasn't covered in the "full coverage option"
Cons: Tried hard to upsell on supplemental insurance. "Communications problems" with my THREE banks on getting the $2500 deposit approved. No toilet at rental car office. A HORRIBLE EXPERIENCE from beginning to end. I wouldn't recommend Mex to my worst enemy.
Cons: The clerk was trying very hard to up sale and being very shady. Did not want to honor the insurance I purchased through discover cars and told me it wasn’t valid .
Pros: Friendly staff.
Cons: They did not honour the rate at discover car. The car cost me $600. Discover car charged me $100 for what appeared to be no reason plus the insurance that held no benefit to the renter or rental agency.
Cons: I was forced to purchase unnecessary insurance, which increased the rental cost by 70%. I will never rent another car from Mex Rent a Car.
Cons: We were there a long time going through the paperwork snd despite being told by discover cars that we don’t need extra insurance they would not let us take the car without paying extra so it was double the price This was really stressful We decided to give our car back the day before and got our hotel customer service person to ring up for us to arrange it We got back to the office and they hadn’t waited for us and one person who was just leaving didn’t want to take the car back
Pros: They did their best to help me throughout the entire process.
Pros: Nothing the service was terrible.
Cons: they lied to us and made us pay extra for a better car. Everyone else in the rental office had the same experience. They also tried to mislead me about the level of insurance I had so that I would buy more from them, even though I knew I had purchased full coverage from discover.
Pros: Car was as expected, technically everything worked ok, no problems during the rental,
Cons: Paid double for insurance, very rude lady in the front desk.
Pros: Nothing really...car didn't brake, that's all the good.
Cons: No cars available at pick up time finally 2 hours later gave me the smallest car possible (not what I reserved for 5 passengers), told me I could exchange for bigger car later, 2 hours later tells me they don't have a bigger car and its take that one or leave it with tiny car ( knowing very well there were no other cars available anywhere) Mex rent a car was horrible, rude and deceiving.