Salt Lake City International Airport (SLC), Salt Lake City, USA - Utah
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at Salt Lake City Airport

2740 California Ave #2
8019779111
Pick-up instructions
Rugged Rental is the ACE vehicle provider in Salt Lake City. ACE Rent a Car is a short shuttle ride from the terminal. Free shuttle service is provided. Please call our office at 1-800-977-9111 upon arrival to dispatch the shuttle van which runs on demand and then proceed to the shuttle stop area. The off airport rental car shuttle stop is located just outside the rental car lobby. Look for the blue "off-airport rental shuttle" signs to find the right place. Watch for a large van clearly marked as ACE Rent-A-Car and Rugged Rental.; Call 801-977-9111 for shuttle.; Rugged Rental
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:09:00-17:00
Tue:09:00-17:00
Wed:09:00-17:00
Thu:09:00-17:00
Fri:09:00-17:00
Sat:09:00-16:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Canada
Toyota RAV4
July 5, 2024

Cons: Insurance added up got a little expensive

United States of America (USA)
Hyundai Accent
May 3, 2024

Pros: Seamless check in and drop off process. Nice car. No upsell or hidden fees

Cons: The walk to pick up was longer than expected and then had to call and wait on shuttle but overall was good.

United States of America (USA)
Toyota Rav4
August 22, 2023

Pros: Friendly, professional service

United States of America (USA)
Hyundai Santa Fe
July 24, 2023

Pros: Staff was great. Vehicle was better than what we reserved. Process was super easy.

Cons: Nothing. It was great

United States of America (USA)
Toyota Rav4
June 28, 2023

Pros: the car i was provided with was a great car

United States of America (USA)
Nissan Kicks
June 6, 2023

Pros: The car itself and the pricing

Cons: The place where the car was picked up

United States of America (USA)
Nissan Kicks
May 27, 2023

Pros: Efficient and friendly

United States of America (USA)
Nissan Frontier
May 16, 2023

Pros: Friendly staff!!!

United States of America (USA)
Chevrolet Express
April 11, 2023

Pros: Friendly and efficient

Cons: Nothing really

United States of America (USA)
Nissan Frontier
April 4, 2023

Pros: I was impressed with the newness of the truck, it only a 1200 miles on it.

Cons: we liked everything

United States of America (USA)
Chrysler Pacifica
February 15, 2023

Pros: The condition of the minivan I rented was Excellent. Agents were very efficient and pleasant.

Cons: Taking the shuttle to pick up the car was a bit of walk and some waiting for shuttle to arrive.

United States of America (USA)
Chrysler Pacifica
February 14, 2023

Pros: Friendly competent staff, quick pick-up and drop off at airport. Very nice vehicle!

United States of America (USA)
Nissan Kicks
September 17, 2022

Pros: I wouldn’t know. I had Covid. But the agents I spoke to from Ace rental were great. They have nothing to do with DiscoverCars. Although they did tell me they have LOTS of complaints from people who rent from DiscoverCars I’m giving Ace 10s because I never saw their cars

Cons: They were great when I spoke to them on the phone

United States of America (USA)
Nissan Kicks
September 14, 2022

Pros: The female agent running the front desk was very professional, friendly and made the check in very easy.

United States of America (USA)
Jeep Cherokee
March 3, 2022

Pros: Efficiency

Cons: n/a

United States of America (USA)
Dodge Grand Caravan
February 9, 2022

Cons: I switched cars. And they gave me “credit”. But then wouldn’t use the credit for the new car! Now I have hundreds in credit during COVID when I’m not traveling as much!

United States of America (USA)
Ram 2500
February 8, 2022

Pros: Great experience all around.

Cons: I had no dislikes regarding to experience.

United States of America (USA)
Dodge Grand Caravan
December 2, 2021

Pros: Excellent!

Cons: Liked everything about service and agents at Ace. Only negative about my experience was: "who do I call with questions", DiscoverCars.com or Ace Rent-a-car? Example: when I arrived at destination, called DiscoverCars for directions to Ace. They told me to call Ace but I didn't have a phone number. Same problem when I book thru Priceline for a hotel. Who do you call with questions; Priceline or the hotel?

United States of America (USA)
Hyundai Tucson
November 29, 2021

Pros: Front desk people were friendly and prompt getting me on my way.

Cons: Rental car had some non serious warning lights on and made some odd noises, but otherwise fine.

United States of America (USA)
Chevrolet Express
November 8, 2021

Pros: Great Customer Service

Cons: Shuttle driving taking us to airport was driving at high speed

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage (except for local residents), Vehicle registration fee, VAT (value added tax), Free modifications.
Driver requirements
Minimum rental age is 21 years.
A Young driver fee is not applied.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
In order to pick up the car, the following documents are required: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, Insurance.
Insurance
If opting to self-insure, the renter must have a full coverage policy that includes the deductible, physical damage, and liability.
In case the customer does not have one of the insurances, mentioned above, the customer will need to purchase insurance at the counter. More details about self-insurance requirements are available from the car rental company's reservation office.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Discover, MasterCard credit card, VISA credit card, American Express credit card.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Details are available from the car rental company's reservation office.

Crossing country borders is forbidden to the following country: Mexico.
Optional extras and services

Prices for extras are shown on the booking page.


Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.

Pick-up & Drop-off
Mon:  09:00 - 17:00
Tue:  09:00 - 17:00
Wed:  09:00 - 17:00
Thu:  09:00 - 17:00
Fri:  09:00 - 17:00
Sat:  09:00 - 16:00
Sun:  closed

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