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FOX at Salt Lake City Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Staff were friendly
Cons: Inner wheel arch liner fell off within 200 yards of leaving the pick up point.
Pros: They're not Discover
Cons: They ran out of 4x4s even for those who had confirmed reservations, and then lied and told people in the 1.5 hour line that there were still cars available.
Pros: Assistant manager responded to my request for a different vehicle and made sure I was satisfied
Cons: I had to ask for a manager to handle my request
Pros: You'll see that across every review platform, FOX Rent-a-Car is a disaster. 1- Amazingly insolent service. 2- Shabby, junky premises. 3- Management style where they do everything short of spitting on you.
Cons: You'll see that across every review platform, FOX Rent-a-Car is a disaster. 1- Amazingly insolent service. 2- Shabby, junky premises. 3- Management style where they do everything short of spitting on you.
Cons: Car was "given away, got another car after a 2 hour wait, car was dirty, maintenance light was on and gas tank was empty. I brought all issues up to the counter employees and received an eye roll and was told they would adjust the gas. Upon return I was charged for a full tank of gas at $7.99 a gallon just under $75 and I returned it half full (again, I received it just above empty). It was a terrible experience. Never again!
Cons: Car was dirty inside and out
Pros: Quick check out.
Cons: Slow check in.
Pros: Quick return and low pricing.
Cons: ABSOLUTELY HORRENDOUS customer service from the billing department. Almost an hour the first day on hold before giving up and then 1 1/2 hours on hold before someone answered the phone the following day. The issue was resolved but the hold time was far beyond acceptable.
Pros: Much cheaper rental than all the agencies at the airport!
Cons: They charged me an extra $132 for gas at $7.99 per gallon by mistake after I brought the car back totally full of gas on August 16th
Cons: they canceled our reservations because we were a few hours late at no fault of our own, even though we were within the time frame.
Pros: It was awful
Cons: The car was filthy and the van took 45 minutes to pick us up at the airport. Service was terrible.
Pros: The people were great.
Pros: Nothing. Whoever is leading this company should be fired. Their lack of leadership has trickled all the way down to their extremely slow and lazy rental desk agents.
Cons: Every possible thing. Car was a mess. Hair every where. The previous renters face mask was still there as well as their reading glasses. Extremely frustrating way to start off a week of fun at a family reunion
Cons: Had to wait for car a extra hour
Pros: There was nothing to like. The wait to get my car was 1hr. I had to return twice. First BC there was no gas in the car. Second BC my rental car was canceled.
Cons: There was nothing to like. The wait to get my car was 1hr. I had to return twice. First BC there was no gas in the car. Second BC my rental car was canceled.
Cons: I don't think I have to check the tyres on a car at pickup, but I got a vehicle with a flat spotted tyre, which wasn't a good drive.