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Thrifty at Salt Lake City Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Excellent help once we worked with a rental agent
Cons: Took too long to get with a rental agent
Cons: Wasn’t allowed to pickup vehicle.
Pros: Knowledge able live bodies plus automation
Cons: 1 bad attitude agent the others like 9 more wonderful
Cons: The service desk had ONE employee servicing 30+ people waiting in line.. I waited for 2 1/2 hours for my car. Thrifty also is super shady about their insurance upselling. I didnt think I had the option to decline coverage initially. Thankfully I know better. Horrible experience.
Pros: Eventual car given was a very good car, clean and efficient.
Cons: Huge line to pick car up (close to 1-hour wait time), mess with cars (car "assigned" was not in parking lot, had to go back to desk to get a different car assigned). Total time to pick car up was close to 2 hours.
Cons: Custmer service thrifty at SLC terminal.
Pros: Straightforward pickup and drop-off. Clean vehicle
Cons: Should be transparent about taxes and fees up front when booking
Pros: Hassle free.
Cons: There was about an hour wait to pick up the car. Maybe it was just a busy time but more service providers might have been better.
Pros: The lady at the Thrifty desk was very friendly.
Cons: 2 hour wait at the terminal upon arrival to SLC. One person running the desk with a wrapped around line. A second person was added but still very slow.
Pros: Drop-off was quick and easy.
Cons: A minor thing but the car did not have a USB charger.