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Dollar at Salt Lake City Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Too few agents when there was a long queue. It took me 2 hours standing in line
Pros: Quick and easy
Cons: Dishonesty about the fuel price.Price changed from pickup paperwork to return paperwork.
Pros: Poor setup not enough service representatives
Cons: Viz shora
Pros: I had to wait for nearly an hour just to get the car. Keep in mind there was only 3 people in line. It seemed as though there were several employees that did not understand what or how to do their job. And when I finally got to the counter it still took 30+ min to get everything finalized so that I could get to my hotel. The initial starting and driving of the car all felt fine. Then once I got to speeds over 40 mph…well let’s just say I questioned my safety. It was now after midnight.
Cons: I tried several attempts to get in touch with customer service and sat on hold greater than 45 min with no answer each time. Then it snowed…that car was really unfit to be in you fleet of cars. Total safety hazard to whom ever gets that car for a rental. I feel that I should get full payment of my rental cost back, for the safety of the car and the inability to reach someone to find out what or how this could get corrected.
Pros: Fast return of the car.
Cons: Only 2 person working at the counter for the pick up with a lot of people waiting in line, I waited 1.5 hours, this in unacceptable.
Pros: The first car was dirty and had animal hair on the seats. The replacement car smelled of cigarette smoke. We cleaned it daily just to tolerate the smell.
Cons: Customers that prepaid and ordered online don’t need the song and dance with the extras. Be more efficient with the check in process.