Honolulu Airport (HNL), Honolulu, USA - Hawaii
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at Honolulu Airport

3060 Ualena St.
8083472886/Fax
The U.S.-based Ace Rent a Car is one of the car rental companies serving London Heathrow Airport, the busiest airport in Europe. The company operates a sizeable fleet of cars of different types. The company’s office is located at the airport hotel. Ace Rent a Car generally have a same-to-same fuel policy.
Pick-up instructions
Hawaiian Van Rental is the vehicle provider at the Honolulu Int'l Airport. Upon arrival, please call 808-347-2886 for shuttle pick up.; Call 808-347-2886 for assistance
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up
Normal business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
United States of America (USA)
Toyota Corolla
April 9, 2019

Pros: Drop off was efficient- I also like how they did a filmed walk around and sent the video to your email as proof of the car condition

Cons: This place is the furthest rental car facility from the airport- they have a shuttle service but I saw every other car rental service shuttles multiple times before I saw mine. When I got to the rental car place and walked into the office their internet is down. Which is understandable but no one said ‘I’ll be right with you’ or informed me on what was going on. Customer service could’ve been better. They also had to write down my credit card number. Car was old- no automatic windows or locks

United States of America (USA)
Toyota Corolla
March 20, 2019

Pros: Fast and easy!

Cons: Booked a sedan and ended up with a mini van. Wasn’t terrible but definitely didn’t need all the space in the van and a sedan would have been easier to drive around the city. Would have liked to get the car I actually booked

United States of America (USA)
Chevrolet Sonic
January 6, 2019

Pros: They didn’t try to sell me any random add ons and made the process very easy. MUCH better than most other rental car companies I’ve used.

United States of America (USA)
Chevrolet Express 15 Passenger
January 2, 2019

Pros: There was nothing I liked about the service. It took forever for them to pick us up. We rented a 15 passenger van with room for 4 pieces of luggage. They had a 15 passenger van with room for 0 luggage. We had the paper to show what we had rented and they said" too bad we do not have that type of vehicle".

Cons: Did not provide the vehicle we were promised. They wanted to take us back to the airport and go to someone else. We ended up having to rent 2 vehicles instead of one and they still charged us for the second vehicle, when they were the ones that messed up.

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