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Ace Rent a car at Honolulu Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing. They didn’t have a car available despite having pre-paid for the reservation week’s in advance.
Cons: This was my worst experience ever. I flew 11 hours to Hawaii from New York to visit a sick friend and had to pay nearly double for a car at Avis when Ace didn’t have my car that I had reserved and pre-paid for. Awful.
Pros: Very accommodating to our needs. Went above and beyond!
Pros: Drop off was efficient- I also like how they did a filmed walk around and sent the video to your email as proof of the car condition
Cons: This place is the furthest rental car facility from the airport- they have a shuttle service but I saw every other car rental service shuttles multiple times before I saw mine. When I got to the rental car place and walked into the office their internet is down. Which is understandable but no one said ‘I’ll be right with you’ or informed me on what was going on. Customer service could’ve been better. They also had to write down my credit card number. Car was old- no automatic windows or locks
Pros: Fast and easy!
Cons: Booked a sedan and ended up with a mini van. Wasn’t terrible but definitely didn’t need all the space in the van and a sedan would have been easier to drive around the city. Would have liked to get the car I actually booked
Pros: They didn’t try to sell me any random add ons and made the process very easy. MUCH better than most other rental car companies I’ve used.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), proof of liability insurance.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Spouses will not be charged the additional driver surcharge.
Pick-up & Drop-off
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