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Thrifty at Honolulu Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Disgusting service. The car was dreadful, dirty inside and out, dented, scratched, smelly, run by kids playing their music at full volume. Just pointed to the car and set off you go, no instructions, no idea what type of fuel it took, no information on what we need to do if we have any problems. Service desk only interested in up selling. Had to wait for over an hour to get to the desk.
Cons: The line to pick up a car was unbelievable. I've rented cars for years and have NEVER IN MY LIFE seen a line as long as the one at the HNL airport. What's worse is that National and Enterprise car rental companies were right next door and had no less than 3 people in line for each place. Thrifty had about 100 people in line and 3 agents helping customers. THAT'S HORRIBLE SERVICE!! NO ONE WANTS TO SPEND HOURS WAITING IN LINE FOR A RENTAL CAR ON THEIR VACATION. Thrifty can do better than this
Pros: We did finally get a car.
Cons: They took an hour and a half to get our car and the people behind us had to wait 2 hours.
Cons: We were not able to get the car bc we were unwilling to wait in the several hours long line
Pros: quick checkout
Pros: There really wasn't anything. We waited in line for almost 3 hours to get to the service desk.
Cons: Waiting in line for 3 hours just to get to the service desk. Then another 90 mins to get our car.we went to Hawaii for fun and beaches, not to spend half a day waiting for a car we reserved weeks ago.
Cons: Thrifty was horrible. There was a huge line for Thrifty and no other car rental companies. I noted a long line again for Thrifty, and no other companies, when we were dropping off the car.