AutoRent Cyprus at Larnaca Marina

Pros: Members of staff were friendly and knowledgable. Rental office is very close to airport so transfer is very quick.

Cons: They won’t leave the office to collect you for the transfer until you call to query where they are, which you’d usually do once the pick up time has passed. This isn’t an issue but it’s something Discover Cars could include in the pick instructions to make the service more seamless. I followed the contract so expected a full to full petrol policy and unlimited mileage but the car had just over half a tank and the Ts&Cs I signed at AutoRent had a mileage limit of 99,000. VW Up as expected.

Pros: Great pick up and drop off service by the staff

Pros: Drop off was so poorly organised.and combined with other recent dealings I will never use again.

Cons: They sent a six seater vehicle to collect 6 passengers!!!!! There were a significant amount of other customers on this day aggitated

Pros: Very nice customer service experience

Cons: Car maintenance quality very bad, expecialy battery, we need on our holiday two times bump start a car as battery was flat after 10 minutes listening to radio when waiting on supermarket car park) and tyres. Tyres was so bad I will bin them ASAP. Low coolant level and red error on dashboard, low tyres pressures errors and low pressure in tyres, not sorted light bulbs.

Pros: Very efficient and friendly service.

Cons: There was no-one meeting us at the airport on arrival and we had to wait 30 mins for the shuttle transfer.

Pros: Friendly staff.

Cons: The car had a fault and was reluctant to swop the car.

Pros: Very friendly

Pros: Helpful staff. Painless process to pick up/ drop off car

Cons: Nothing

Pros: The representative was very helpful, friendly and efficient. The pick up and drop off was excellent and the car was in very good condition.

Pros: Drop of service to and from the airport, car was smooth and a dream to drive

Pros: George was our man there and back. He was friendly, funny and knowledgeable. I even left something in the office amd he went back to get it. Everything was so easy.

Cons: What to do when we got there. They don't have a place to speak to anyone and the other operators aren't very friendly. It would be good to know just to call and the driver on will sort everything from there!

Pros: Excellent

Cons: Excellent

Pros: Drop very smooth, speedy and friendly

Cons: Car old, high mileage, poor condition, did not even have a phone charger. Pointed that out and was told well its budget. Not anything like a VW UP or similar

Pros: I would like them to provide cars in reasonable condition and in full working order and not be told if you break down on the motorway we will come and fix your car it is 32°. You can’t have a lone woman waiting in 32° of heat on the motorway, it will take at least two hours for someone to come out to her.

Cons: I would like Auto Rent staff not to lie and tell the truth if they will not exchange a car then they should tell the customer we’re not going to exchange the car not lead them up the garden path for two weeks specially the manager which I thought was really nice turned up to be truly Unprofessional in every way. Wouldn’t return call when I called her. I was told by assistant she’s busy surly she can’t be busy 24 hours a day. Truly, truly a bad experience,

Pros: Added another for free

Cons: Nothing

Pros: Friendly and helpful

Pros: The car did have some problems

Cons: None

Pros: Jim was fantastic. Excellent customer service and always available to answer queries.

Pros: Overall service personnel were good and efficient

Cons: The vehicle was old poor brakes and generally in poor condition

Pros: Everything was perfect

Cons: None

Pros: Friendly Service, great car & overall brilliant experience.

Pros: They tried.

Cons: Had a total of three different cars. First one wouldn't start, second no headlamp, third was ok. Wrote letter of complaint but no reply at all.

Pros: Το προσωπικό αφιέρωσε, με πολύ ευγένεια, χρόνο για να μου εξηγήσει όλα τα διαδικαστικά

Cons: Τόποτα αρνητικό

Pros: The friendliness and efficiency

Cons: Slightly difficult to find the pick up point due to being a busy airport and unfamiliar surroundings

Pros: Quick and easy no hard sell car hire company

Cons: The staff that I met were lovely a credit to the company

Pros: Great staff, quick service and communication. I would recommend this site.

Pros: Pick up and drop off to airport door Friendly staff

Cons: N/A

Pros: After a long flight it was reassuring be contacted by the agent to help me find him outside the terminal

Pros: Friendliness and efficiency of the agent on pick up

Cons: Could have provided a quick rundown on vehicle controls

Pros: Very professional service. Extremely nice people to deal with.

Cons: Nothing!

Pros: The staff were lovely and on call for any issues

Cons: The only problem was bringing the car back when there was a number of people bringing cars back and only one member of staff doing everything, therefore he didn’t have time to release the deposit on our credit cards as he was trying to get us all to the airport. He promised this would be done, I’ve yet to find out

Pros: Very amenable. A bit rushed at the collection as I wanted to check the car. By the time I had, the rephad gone. It was 2am, so guessed he was in a rush to go home. Otherwise, no problems at all.

Cons: Car was clean and tidy, nothing to complain about.

Pros: THE CUSTOMER CARE AND PLEASENTNESS

Cons: NOTHING

Pros: First class

Cons: Very professional with great communication via WhatsApp

Pros: They were very friendly, clearly explained everything and were very helpful

Cons: Honestly there was nothing, it was a good service that got me what I needed - an affordable car hire

Pros: All good to excellent.

Pros: Very friendly and accommodating. Highly recommended

Pros: the employees there were very nice and helpful

Pros: Friendly efficient Staff

Pros: The agent was extremely friendly, efgicient snd helpful,

Cons: Great value for money

Pros: The agents were well informed and were to hand to help for any questions.

Cons: Nothing to fault

Pros: Great service, quick and easy

Cons: Nothing

Pros: Good service overall satisfied

Cons: The person on the desk highly experienced on job.

Pros: The team were absolutely amazing. Jimmy and Hanna were such a lovely people. So helpful and welcoming

Pros: quick efficient service

Cons: car was 13 years old and it showed. Ran ok, though the wipers weren't very good

Pros: Everything went smoothly out of hour's

Pros: Fast and friendly

Pros: Friendly staff & provided a good service

Cons: There was a delay with the credit card reader

Pros: Offered to come change it if we wasn’t happy as it was a bigger car than expected

Cons: Nothing

Pros: Very friendly and efficient car was ready and we were on our way to our destination. On return the same very quick and straight to the airport.

Pros: Fast and friendly family run company. 24hr contactable office if needed.

Pros: quick, easy, simple, friendly, helpful, informative.

Cons: na

Pros: Very friendly and professional service. Would definitely recommend.

Cons: Everything was great. No complaints.

Pros: when dropping car off the rep was Loveland very polite and friendly

Cons: car was not the cleanest

Pros: Staff friendly and helpful

Cons: Good service

Pros: Helpful & Efficient Staff

Pros: Very friendly staff

Cons: The front passenger Electric window button wasn't operational from the passenger side. Also the tire pressure light was on for the duration of the rental. (1 week)

Pros: Easy to deal with and very helpful. Will definitely use again.

Cons: Nothing!

Pros: The car was very economical on fuel.

Cons: Their lack of replying to questions via WhatsApp

Pros: The staff were just fantastic and it was a quick process to get the car - we were extremely grateful to them!

Cons: I liked how they were there for round the clock support if there were any issues.

Pros: Easy pick up and drop off, no fuss and no waiting.

Cons: Not clear as to where we should meet the shuttle

Pros: Simple straight forward

Cons: Nothing

Pros: Service was so efficient and incredibly professional!

Pros: Car wasn’t the newest but for the price was ok

Cons: No issues with deposit return

Pros: everything

Cons: nothing

Pros: Was very apprehensive until we got picked up in the very car we hired and the depot was literally just around the corner. A very good overall service and very professional from Nick. Will definitely be using again next tune we're out in Cyprus.

Cons: Nothing

Pros: Service was perfect with no problems. Autorent needs to be called on arrival for collection.

Cons: Not a lover of Mazda but it served a purpose.

Pros: Very easy to book on line and easy to collect via the pick up from terminal. Drop off was also straightforward and we were returned to the Terminal for departure. Thank you.

Cons: Tyres were a little low, but we were offered another car so no problem. Thanks.

Pros: Excellent value for money. Small rental company with more choice of cars. Staff were helpful and not pushing to buy extras. Close to the airport with quick pickup/drop-off. We had free upgrade and additional driver.

Cons: We had older car with lots of marks on the body but didn't had any driving problem.

Pros: Very professional very helpful

Cons: Nothing

Pros: Price and met airport . Also reasonable deposit.

Cons: No fuss and friendly. A bit upset when deposit was delayed but sorted eventually

Pros: Friendly helpful