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Thrifty at San Francisco Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Most desk staff tried, but they were in an impossible position.
Cons: Made reservation and paid 4 month before trip. It was advertised that rental counter was in"in terminal", but turns out to be separate terminal for rental cars, and that involved hauling all luggage on a 15 min tram ride. There was a long line (about 50 people), with no advantage to prepaids / reservations over walk ups. No cars were ready, and we had to wait three hours. When we were directed to our car, it was in the Hertz lot (not a problem, just odd). Totally messed up 1st day of our trip!
Pros: Excessive charge without explanation
Cons: Charged me excessive amount without justification
Pros: The car was fine. The drop off was fine.
Cons: I paid for a car from 3:30pm. Whether my flight is on time or not - I expect to be able to pick my car up at 3:30. The wait time was a DISGRACE. Having to wait two hours after flying across the Atlantic for a car you’ve booked and paid for is nothing short of shambolic. Charging people huge sums of money when you can’t fulfil your obligations is abhorrent behaviour and needs to be stopped immediately. I’ve never heard of it before. Utterly disgusting practice.
Pros: The representative at the airport was extremely unprofessional, taking 5 minutes to explain how he’d made hundreds of thousands in the 2008 real estate crash. Followed by explaining to us how the next crash will be bigger than the last one. This aggravating rendition was then followed by consistent up selling, which I consistently replied please just give me what i’ve paid for… somehow (after a 10 hour flight) I was successfully upsold what I had been told was a better deal. It wasn’t.
Cons: Dreadful all round. I suppose the car worked.
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