FOX at San Francisco Airport

Pros: I have rented from Fox in the past and have been happy with them except this time

Cons: issues 1) I reserved a Kia Sportage. They offered Chevy Trax instead. I declined since since it is not equivalent size vehicle.They offered a Toyota RAV4. I accepted it 2) RAV4 turned out to be a 2025 model vehicle with 58K miles on it. It had noisy wheels from get go 3) Later noticed a bulge on the inside wall of front passenger tire. Called their road side and got it fixed at designated tire shop. 4) Talked to Mgr, he credited 1/3 of fix.informed him I will escalate this safety/quality issue

Pros: Car was as expected, but hidden fees were tacked on and not explained.

Cons: I was charged for a plate pass reader that I did not sign an agreement for, and because I went through one toll booth ($10 toll), they will not refund the $94 charge for the reader. Adding this and prepaying for my fuel also added to the cost of the fees that are charged by percent, and this was not explained to me at time of rental. When I paid at the time of rental, I thought the total cost included the $150 deposit, which is why I did not question the total at the time.

Pros: Nothing. Awful service.

Cons: See above. Fox had no cars available and a large number of irate customers, including us, were stranded. The worst customer service experience of my life.

Pros: My flight was canceled and rescheduled to next flight. Although I notified Fox cars to honor next day car pick up, but did not honour.

Pros: Value for money and being flexible So my flight arrived 4 hrs earlier and they allowed me to pick it up earlier and of course return it earlier which I did, all without additional cost Other than that, its just quick and smooth picking up the car

Cons: Nothing

Cons: The agent was slow, deceptive and try to give me an old car. He also had hard time working with the company computer.

Pros: everything was done fast

Cons: the wait for the shuttle at the airport was about 10-15 min.

Pros: Lower price and good car

Cons: Windshield washer did not spray even when washer liquid reservoir was still half full

Pros: Nothing. Did not receive car at Fox

Cons: No help with special circumstances. No reason they couldn't have held reservation a few days. The car WAS prepaid and I discussed with them AT the pickup location.

Pros: good customer service

Cons: everything was great

Pros: It was very efficient.

Pros: They gave us a free upgrade to expedite process.

Cons: Very slow checking process.

Pros: Fast, friendly, and efficient.

Pros: In my voucher told that I need may passport ou national id. I go to get the car with my national id and they don’t release

Cons: Terrible! The agents are rude, the voucher don’t is clear about the conditions

Pros: Quick and efficient.

Cons: Lack of street address for Discovercars.com and no indication that the actual rental car was through FOX.

Pros: Customer service

Cons: None

Pros: Ease of drop off

Cons: The agent was rude and extremely unhelpful. Fox charged me more than Discover Cars quoted me the total would be and the agent couldn't explain what the additional charge was. The engine light on the car came on around day 4 of my rental and the car wasn't starting when I initially pressed the on button. I'd have to start it twice. THE TANK WAS NOT FULL WHEN I PICKED IT UP. It was at 360 miles. When I filled it up next, the tank went up to 400 miles. Quite the rip off.

Pros: I don't like ut, am absolutely not gonna recommend FOX

Cons: They ripped us off

Pros: The worst car rental experience ever. 1.5 hours to pick up car. Stood in line. Agent just tried to upsell the whole time. No sense of urgency.

Cons: Never again.

Pros: Rude customer care representative

Cons: My total experience was bad. It never happened with me before They gave me vehicle with less than full tank and when I returned them with full tank they didn’t refund any amount. Also forced me to get upgrade vehicle while they had many vehicles similar to Corolla sitting in their lot.

Pros: Location is nice was very easy and friendly service

Cons: No problems

Pros: Good price, nice vehicle

Cons: Off Airport location

Pros: One of my better experiences in ages!

Pros: Nothing at all customer services was woset experience I ever had took 2 hours to get my car and then they just left me in wrong car without keys and threw my contract on my lap because agent had to click out

Pros: The nighttime agents were very helpful and nice as was the guy who checked me in when I was returning the car.

Cons: The car stank of air freshener! Also the daytime woman on duty was horrible. She told me I was just out of luck because I was late picking up my car even know I already had a car that I had rented from them the week before and I just wanted to keep the same car. She had no empathy and was rude.

Pros: Interactions went smoothly, car worked well.

Cons: Hidden fees for bridge tolls, distance from main rental center at SFO.

Pros: Fast and nice service. Shuttle system was perfect as well

Cons: The car reeked of weed upon pick up

Pros: Dropoff was easy.

Cons: See above: charges did not match those provided the Company ($75 vs. $59) / Agent initially stated that additional driver fees ($12/day) would be added / Agent did not explain toll-paying option well / Understaffed with long wait to pick up.

Pros: How come I charged again when the time to check in supposed to be I paid already $175 +180 total $355 . I talk to them when I return the car they said to call n get refund.

Pros: Absolutely nothing.

Cons: I was overcharged and they had the slowest service I’ve ever experienced

Pros: Clean and ready to go. The agent was very helpful.

Pros: Great customer service, affordable and our car was great!

Cons: N/A

Pros: Excellent service client

Pros: very friendly and had great upgrade specials

Cons: The shuttle bus was very slow

Pros: make of vehicle

Cons: waited in line over an hour to pick up the car.

Pros: Service by Brenda

Cons: Having thé garage of previous renter in the car

Pros: Good car and ease of dropoff

Cons: Shuttle pick-up hard to find. Shuttle time way to long. Pick-up time took way way way way too long. Missed 2 reservations due to shuttle time and pick up time.

Pros: Friendly, efficient, fast.

Cons: Agent in SFO sold me "daily toll fee" even though I was only in Los Angeles one day out of 7.... I could have done w/o it and just paid for one day via invoice. Not much explanation was given. Also, there was no one in the lot at SFO to explain any of the car functions to me or answer any of my questions. Drop off in LA was challenging - long line of cars parked in parking lot, no one to "receive the car"....

Pros: Efficiency at desk

Cons: Overpayed for upgrade

Pros: Professional staff, quick service. Location was easy to find with address on confirmation e-mail.

Cons: Would have preferred to have known name of rental place was Fox and not DiscoverCars. Reduces confusion when looking for rental pick-up location. No floor mats and back of car had a bit of a "dog" smell, but not terrible.

Pros: I was unable to pick up my car since I did not have my passport. They would not accept my Nexus card as a global ID. Given that a passport is not required to fly when I use my Nexus, I did not bring it. The desk associate did not have the autonomy to support me to a resolution. This was booked through Discover Cars which ended up being a huge hassle. Avoid at all cost!

Pros: Fast drop off

Cons: Somewhat slow pickup

Pros: Clean car in excellent condition.

Cons: Long wait at the office to pick up the car , over 1 hour standing in line, which was unpleasant following a 5 hour flight.

Cons: i booked car rental from the airport and that was way out of the way. we had to use several shuttles to get there. they didn't have the car at the time of the rental

Pros: I didn't

Cons: There's no clarity on the invoice. They didn't break it down, the prices and the total. I was charge to $170 and then another $200 for a 4 day car rental. It came out around $100/day. Would not recommend this company.

Cons: Undisclosed fees at booking.

Pros: not much

Cons: The staff did not care what I had paid but "what Fox received", they did not pay respect to discovercars.com which made me wonder what kind of business relationship between Fox and Discovercars.com???

Pros: We called our credit card company to reverse the charges! Terrible service. We ended up having to go back to the rental car center at SFO to rent a car that cost us $300 more that your company should reimburse us for.

Pros: Service is ok but the extra charges from Fox Rental is not justified.

Cons: The extra charges are not justified, especially its not stated in the contract.

Pros: Unlike seen in many negative review, there was no long line, no upsell on insurance, no surprise added charge, no dirty car, no car trouble.

Cons: I was not able to successfully rent a car due to a discriminatory additional fee not outlined in my rental agreement, voucher or receipt for purchase. I received little to no assistance at the front desk and I never received or was offered an itemized receipt. I had to ask for a receipt and still did not get what I actually asked for.

Pros: Nothing.

Cons: The customer service agents were very strange and pushy and they tried to get me to do the prepaid fuel option multiple times and I tried to decline politely but that didn't seem to register.

Pros: I will avoid renting from fox in the future.

Pros: great price, speedy return

Cons: slow pickup process

Cons: Shuttle from SFO car rental center to Fox was a small hassle. They didn’t have a car for us when we arrived and said it could be 30-60 min wait. They wouldn’t free upgrade. We had a reservation, but agent said it doesn’t guarantee a car (?). I’ve never dealt with that with any other car rental. It was frustrating for several minutes. Someone returned a car about 10 minutes later and they had to clean it up. It was about 30 minutes later than our pick up time by the time we got our car.

Pros: Nothing

Cons: Attitude from representatives and manager. Car was bit up and not safe to drive. Tires were very old and worn.

Cons: Off airport, too far away.

Cons: Heavy sell on additional packages, some of which were unnecessary

Pros: return was hassle free and quick

Cons: no issues or negative feedback

Pros: A brand new car

Cons: They did not give advise about important driving details eg whether it was petrol or diesel. Would have liked more advise about tolls. The service was rushed.

Pros: None

Cons: SF location desk tried to sell me an upgrade car, I refused, he gave me a lousy car with many scratch spots, so I spent 20 mins to write down the dpots and also took pictures. Then drove about 20 mins, I heard some tiny noise from the bottom. My husband said that I was insane. ( I am a music teacher who has perfect ears) then when arrived half moon bay, I lied down on the ground to check the bottom of the car. A piece of something didn’t tied so it hit the ground and made a scratch sound.

Pros: Julio and Jon were absolutely fantastic. Extremely friendly, efficient, and made the process an absolute breeze.

Pros: Easy pickup

Cons: Tried to overcharge for cleaning and made up charges

Pros: Good quality car

Cons: The extreme price gouging for the basic required third-party insurance, and the super long queue at pick-up time. They also tried to charge me for returning the car without a full tank even though I had prepaid for fuel.

Pros: I really liked how friendly and helpful the agent was when he helped me. He was very understanding when I stated that I was not comfortable with the jeep wrangler upgrade. He even canceled the early return fees, and he helped me get a Honda economy car instead.

Cons: I did not like how long it took while waiting in line. Although, it is understood when people have a lot of questions to ask.

Pros: Nothing

Cons: see above.

Pros: Nothing

Cons: The wait times, the hidden costs.

Pros: Nothing

Cons: Everything

Pros: The person helping me was very good and helpful

Cons: There was one services person at the check in counter just talking with the customer causing people in line to wait way to long to be waited on. This counter person talked for about 30 minutes and then left the counter for some reason. People in line were not happy at all with this person.

Cons: As stated above the cost & paperwork did not relate to my rental voucher. The assistant was not helpful, I had to wait in a queue for 2 hours to have paperwork processed before I could collect the car.

Pros: Nothing.

Cons: We had to wait over two hours for our car rental to be available. Lots of of hidden charges were then added on. The car we received was dirty and had a lot of scratches on it.

Pros: It was quick to drop off the car.

Cons: Long queue. Slow staff. They added on insurance and charged us for it without asking whether we wanted it. It took 3 hours to get a working car. The first car had technical issues and did not drive safely on the highway. The second car had documentation that didn't match the licence plate so we couldn't get it out of the rental car centre (security would not let us pass). The 3rd car was not the type of car we wanted but we were desperate to leave. The cars all had a lot of mileage and scratches

Pros: Nothing -wouldn’t use again

Cons: In 30 years of hiring cars in USA it was the dirtiest ,oldest and longest wait for car I have ever had if it wasn’t for the fact had had been travelling so long I would have went elsewhere

Pros: Nothing

Cons: The hidden charges. The employee highly recommended certain things like getting toll booth pass etc even after I explained my destination and found out there's no toll booths.

Pros: Good car. Easy drop off.

Cons: Very long pick up queue. Car required service soon after collecting so couldn’t see petrol readings. Lots of additional extra costs. Advisor was not always honest with his advice.

Pros: Fast, easy and good value.

Cons: n/a

Pros: Customer service staff quick and where responsive to my needs

Cons: No issues, overall excellent service

Pros: easy return

Cons: car feature and service counter speed or wait

Pros: Nothing

Cons: Lazy counter staff. I waited in line behind 4 people for 50 minutes. There were three staff on duty.

Pros: Really poor service at the desk, they push you to buy things you do not need. Not bothered that the car we booked was not available. This made for a bad start to our holiday.

Cons: Everything! When I pointed out damage on the car, the Fox representative didn’t bother to come and look.

Pros: Nothing.

Cons: Most things.

Pros: I was disappointed from the managers response when I pointed out we had been bitten relentless while we were traveling in the vehicle. And also we were lacking in confidence to travel to Vegas thinking the vehicle was going to break down. The manager pointed out it was new with5k on the clock. We thought wow tell us something we had already commented on. He also described the vehicle as economy and didn't consider that we had been bit to pieces due to lack of spraying in the vehicle prior with

Cons: Poor customer services after sales

Pros: Nothing.

Cons: Disorganised. Dishonest. Slow. Inappropriate. Expensive. Illegal.

Pros: Clean and new car.

Cons: Did not include compulsory insurance in the price they quoted us which meant we had an extra $56 dollars to pay when we arrived. Quite rude attendents when we dropped off the car - more interested in watching sport on their phone than answering our questions.

Pros: Fast drop off

Cons: I booked the jeep cherakee but got 2wd Hyondai suv instead. The wipers were totally in bad condition. On the rainy day, it was very dangerous.

Cons: Took us almost 2 hours in line to rent car and this has happened every time we rent a car from there

Cons: Had to wait 2hours to get a car picked up. People with reservations should have a self service kiosk.