San Francisco Airport (SFO), San Francisco, USA - California
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Driver's country of residence is United States of America (USA) and age is 30-65
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FOX at San Francisco Airport

780 N. McDonnell Road, San Francisco.
001 4 159 172 713 / 001 8 002 254 369
Pick-up instructions
San Francisco Airport provides AirTrains from all terminals to the Rental Car Center. The RED line AirTrain runs between terminals. The BLUE line AirTrain runs from the terminals to the Rental Car Center. Airport signs will direct you to the train boarding areas. The AirTrains run approximately every 4-5 minutes. Upon arrival at the Rental Car Center on the AirTrain follow the signs to Shuttle Island 2 outside the building and board the FOX shuttle for a short ride to our rental counter.
Drop-off instructions
Please clarify drop-off instructions with the provider upon pick-up.
Business hours
Mon:00:00-00:30
Tue:00:00-00:30
Wed:00:00-00:30
Thu:00:00-00:30
Fri:00:00-00:30
Sat:00:00-00:30
Sun:00:00-00:30
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental. This way, you know that all reviews are authentic, verified, and trustworthy.

United Kingdom
Toyota Camry
July 27, 2022

Cons: Heavy sell on additional packages, some of which were unnecessary

Ireland
Toyota Camry
June 10, 2022

Pros: return was hassle free and quick

Cons: no issues or negative feedback

United Kingdom
Toyota Corolla
May 10, 2022

Pros: A brand new car

Cons: They did not give advise about important driving details eg whether it was petrol or diesel. Would have liked more advise about tolls. The service was rushed.

United States of America (USA)
Toyota Corolla
March 15, 2022

Pros: None

Cons: SF location desk tried to sell me an upgrade car, I refused, he gave me a lousy car with many scratch spots, so I spent 20 mins to write down the dpots and also took pictures. Then drove about 20 mins, I heard some tiny noise from the bottom. My husband said that I was insane. ( I am a music teacher who has perfect ears) then when arrived half moon bay, I lied down on the ground to check the bottom of the car. A piece of something didn’t tied so it hit the ground and made a scratch sound.

United States of America (USA)
Toyota Yaris
June 1, 2021

Pros: Julio and Jon were absolutely fantastic. Extremely friendly, efficient, and made the process an absolute breeze.

United States of America (USA)
Kia Sportage
April 18, 2021

Pros: Easy pickup

Cons: Tried to overcharge for cleaning and made up charges

United Kingdom
Toyota Corolla
December 12, 2019

Pros: Good quality car

Cons: The extreme price gouging for the basic required third-party insurance, and the super long queue at pick-up time. They also tried to charge me for returning the car without a full tank even though I had prepaid for fuel.

United States of America (USA)
Toyota Yaris
December 10, 2019

Pros: I really liked how friendly and helpful the agent was when he helped me. He was very understanding when I stated that I was not comfortable with the jeep wrangler upgrade. He even canceled the early return fees, and he helped me get a Honda economy car instead.

Cons: I did not like how long it took while waiting in line. Although, it is understood when people have a lot of questions to ask.

United Kingdom
Ford Explorer 5+2
October 30, 2019

Pros: Nothing

Cons: see above.

United Kingdom
Toyota Camry
October 24, 2019

Pros: Nothing

Cons: The wait times, the hidden costs.

United Kingdom
Toyota Corolla
October 23, 2019

Pros: Nothing

Cons: Everything

Thailand
Toyota Corolla
October 22, 2019

Pros: The person helping me was very good and helpful

Cons: There was one services person at the check in counter just talking with the customer causing people in line to wait way to long to be waited on. This counter person talked for about 30 minutes and then left the counter for some reason. People in line were not happy at all with this person.

United Kingdom
Kia Sportage
October 1, 2019

Cons: As stated above the cost & paperwork did not relate to my rental voucher. The assistant was not helpful, I had to wait in a queue for 2 hours to have paperwork processed before I could collect the car.

United Kingdom
Toyota Yaris
September 25, 2019

Pros: Nothing.

Cons: We had to wait over two hours for our car rental to be available. Lots of of hidden charges were then added on. The car we received was dirty and had a lot of scratches on it.

United Kingdom
Kia Sportage
September 18, 2019

Pros: It was quick to drop off the car.

Cons: Long queue. Slow staff. They added on insurance and charged us for it without asking whether we wanted it. It took 3 hours to get a working car. The first car had technical issues and did not drive safely on the highway. The second car had documentation that didn't match the licence plate so we couldn't get it out of the rental car centre (security would not let us pass). The 3rd car was not the type of car we wanted but we were desperate to leave. The cars all had a lot of mileage and scratches

United Kingdom
Kia Sportage
September 15, 2019

Pros: Nothing -wouldn’t use again

Cons: In 30 years of hiring cars in USA it was the dirtiest ,oldest and longest wait for car I have ever had if it wasn’t for the fact had had been travelling so long I would have went elsewhere

United Kingdom
Toyota Yaris
September 1, 2019

Pros: Nothing

Cons: The hidden charges. The employee highly recommended certain things like getting toll booth pass etc even after I explained my destination and found out there's no toll booths.

United Kingdom
Ford Explorer
August 30, 2019

Pros: Good car. Easy drop off.

Cons: Very long pick up queue. Car required service soon after collecting so couldn’t see petrol readings. Lots of additional extra costs. Advisor was not always honest with his advice.

United States of America (USA)
Kia Sportage
August 20, 2019

Pros: Fast, easy and good value.

Cons: n/a

United Kingdom
Ford Explorer 5+2
June 27, 2019

Pros: Customer service staff quick and where responsive to my needs

Cons: No issues, overall excellent service

United States of America (USA)
Toyota Camry
June 22, 2019

Pros: easy return

Cons: car feature and service counter speed or wait

United Kingdom
Ford Explorer
June 11, 2019

Pros: Nothing

Cons: Lazy counter staff. I waited in line behind 4 people for 50 minutes. There were three staff on duty.

United Kingdom
Jeep Cherokee
May 8, 2019

Pros: Really poor service at the desk, they push you to buy things you do not need. Not bothered that the car we booked was not available. This made for a bad start to our holiday.

Cons: Everything! When I pointed out damage on the car, the Fox representative didn’t bother to come and look.

United Kingdom
Nissan Versa
May 1, 2019

Pros: Nothing.

Cons: Most things.

United Kingdom
Toyota Yaris
April 29, 2019

Pros: I was disappointed from the managers response when I pointed out we had been bitten relentless while we were traveling in the vehicle. And also we were lacking in confidence to travel to Vegas thinking the vehicle was going to break down. The manager pointed out it was new with5k on the clock. We thought wow tell us something we had already commented on. He also described the vehicle as economy and didn't consider that we had been bit to pieces due to lack of spraying in the vehicle prior with

Cons: Poor customer services after sales

United Kingdom
Nissan Versa
April 26, 2019

Pros: Nothing.

Cons: Disorganised. Dishonest. Slow. Inappropriate. Expensive. Illegal.

United Kingdom
Toyota Yaris
April 24, 2019

Pros: Clean and new car.

Cons: Did not include compulsory insurance in the price they quoted us which meant we had an extra $56 dollars to pay when we arrived. Quite rude attendents when we dropped off the car - more interested in watching sport on their phone than answering our questions.

Thailand
Jeep Cherokee
April 17, 2019

Pros: Fast drop off

Cons: I booked the jeep cherakee but got 2wd Hyondai suv instead. The wipers were totally in bad condition. On the rainy day, it was very dangerous.

United States of America (USA)
Toyota Yaris
March 23, 2019

Cons: Took us almost 2 hours in line to rent car and this has happened every time we rent a car from there

United Kingdom
Ford Explorer
February 24, 2019

Cons: Had to wait 2hours to get a car picked up. People with reservations should have a self service kiosk.

Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, First additional driver, Loss Damage Waiver (with zero deductible), Roadside Assistance (in the country of pick up), Airport surcharge, Premium Location fee, Vehicle registration fee, Tourism levy, Free modifications, Total Taxes.
Rate excludes
It is possible to purchase prepaid tolls.
Prepaid tolls are available for 11.49 USD per day.
If the customer declines Prepaid Toll Service, a penalty of 15.00 USD for each toll used in addition to the cost for each paid or unpaid toll will apply.

Please note that the prepaid toll service will cover only roads operated by the PlatePass Tolling Network. In case of driving on Non-PlatePass roads, the renter will be liable for any toll, or related fines, fees, or penalties incurred during the rental period, and the renter will be charged an administrative fee of 15 USD per toll (up to maximum of 90 USD per rental).

All additional services and extras purchased at the counter are subject to concession and state taxes.
Driver requirements
Minimum rental age is 19 years.
A young driver fee applies to drivers under the age of 25.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of entry/exit into/out of the country, 2 phone numbers (1 of which is landline). Renters from the following country(ies): USA must provide the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill), proof of liability insurance, proof of insurance that covers the rental vehicle for damage and liability, 2 phone numbers (1 of which is landline) in order to collect the car.
Insurance
The following insurance type(s) Collision Damage Waiver (CDW) is (are) not included for residents of Canada, USA.

Supplemental Liability Insurance (SLI), Collision Damage Waiver (CDW) can be declined, if the renter can provide his/her own insurance. Renter must provide a proof of own insurance.
In case the customer does not have one of the insurances, mentioned above, the customer will need to purchase insurance at the counter.
If opting to self-insure, the renter must have a full coverage policy that includes the deductible, physical damage, and liability.
If choosing to self-insure, the renter must provide an insurance ID card with exact coverage shown and the same name and address as on the driver license.
The renter must provide proof of the following insurance policy(ies): Supplemental Liability Insurance (SLI), Collision Damage Waiver (CDW), valid in the following country(ies): USA for the duration of the rental.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.

The deposit amount for international renters is 150 USD.

For local customers, the Security Deposit amount ranges from 500 USD to 1000 USD.
A local renter is defined as a renter who lives within 150 miles of the pickup location and who is not flying into town with a return ticket.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following credit cards issued on the main driver's name are accepted: MasterCard credit card, VISA credit card.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Geographical restrictions
Domestic one-way rentals are possible on request and for an additional charge.
International one-way rentals are not available.

Crossing country borders is allowed to the following States: USA - Arizona, USA - California, USA - Colorado, USA - Idaho, USA - Kansas, USA - Nebraska, USA - Nevada, USA - New Mexico, USA - Oklahoma, USA - Oregon, USA - South Dakota, USA - Texas, USA - Utah, USA - Washington, USA - Wyoming.

Crossing country borders is allowed to the following country: Mexico.
In order to travel to the following country(ies):Mexico, customer must purchase the following insurance policy(ies): Cross Border Pack.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age), Personal Accident Insurance, Supplemental Liability Insurance (SLI), Renters Liability Protection (RLP).
Prices for extras are shown on the booking page.

Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/collection service is not provided.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 30 days.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Service outside of business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  00:00 - 00:30
Tue:  00:00 - 00:30
Wed:  00:00 - 00:30
Thu:  00:00 - 00:30
Fri:  00:00 - 00:30
Sat:  00:00 - 00:30
Sun:  00:00 - 00:30

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