FOX at San Francisco Airport

Pros: Excellent service client

Pros: very friendly and had great upgrade specials

Cons: The shuttle bus was very slow

Pros: make of vehicle

Cons: waited in line over an hour to pick up the car.

Pros: Service by Brenda

Cons: Having thé garage of previous renter in the car

Pros: Good car and ease of dropoff

Cons: Shuttle pick-up hard to find. Shuttle time way to long. Pick-up time took way way way way too long. Missed 2 reservations due to shuttle time and pick up time.

Pros: Friendly, efficient, fast.

Cons: Agent in SFO sold me "daily toll fee" even though I was only in Los Angeles one day out of 7.... I could have done w/o it and just paid for one day via invoice. Not much explanation was given. Also, there was no one in the lot at SFO to explain any of the car functions to me or answer any of my questions. Drop off in LA was challenging - long line of cars parked in parking lot, no one to "receive the car"....

Pros: Efficiency at desk

Cons: Overpayed for upgrade

Pros: Professional staff, quick service. Location was easy to find with address on confirmation e-mail.

Cons: Would have preferred to have known name of rental place was Fox and not DiscoverCars. Reduces confusion when looking for rental pick-up location. No floor mats and back of car had a bit of a "dog" smell, but not terrible.

Pros: I was unable to pick up my car since I did not have my passport. They would not accept my Nexus card as a global ID. Given that a passport is not required to fly when I use my Nexus, I did not bring it. The desk associate did not have the autonomy to support me to a resolution. This was booked through Discover Cars which ended up being a huge hassle. Avoid at all cost!

Pros: Fast drop off

Cons: Somewhat slow pickup

Pros: Clean car in excellent condition.

Cons: Long wait at the office to pick up the car , over 1 hour standing in line, which was unpleasant following a 5 hour flight.

Cons: i booked car rental from the airport and that was way out of the way. we had to use several shuttles to get there. they didn't have the car at the time of the rental

Pros: I didn't

Cons: There's no clarity on the invoice. They didn't break it down, the prices and the total. I was charge to $170 and then another $200 for a 4 day car rental. It came out around $100/day. Would not recommend this company.

Cons: Undisclosed fees at booking.

Pros: not much

Cons: The staff did not care what I had paid but "what Fox received", they did not pay respect to discovercars.com which made me wonder what kind of business relationship between Fox and Discovercars.com???

Pros: We called our credit card company to reverse the charges! Terrible service. We ended up having to go back to the rental car center at SFO to rent a car that cost us $300 more that your company should reimburse us for.

Pros: Service is ok but the extra charges from Fox Rental is not justified.

Cons: The extra charges are not justified, especially its not stated in the contract.

Pros: Unlike seen in many negative review, there was no long line, no upsell on insurance, no surprise added charge, no dirty car, no car trouble.

Cons: I was not able to successfully rent a car due to a discriminatory additional fee not outlined in my rental agreement, voucher or receipt for purchase. I received little to no assistance at the front desk and I never received or was offered an itemized receipt. I had to ask for a receipt and still did not get what I actually asked for.

Pros: Nothing.

Cons: The customer service agents were very strange and pushy and they tried to get me to do the prepaid fuel option multiple times and I tried to decline politely but that didn't seem to register.

Pros: I will avoid renting from fox in the future.

Pros: great price, speedy return

Cons: slow pickup process

Cons: Shuttle from SFO car rental center to Fox was a small hassle. They didn’t have a car for us when we arrived and said it could be 30-60 min wait. They wouldn’t free upgrade. We had a reservation, but agent said it doesn’t guarantee a car (?). I’ve never dealt with that with any other car rental. It was frustrating for several minutes. Someone returned a car about 10 minutes later and they had to clean it up. It was about 30 minutes later than our pick up time by the time we got our car.

Pros: Nothing

Cons: Attitude from representatives and manager. Car was bit up and not safe to drive. Tires were very old and worn.

Cons: Off airport, too far away.

Cons: Heavy sell on additional packages, some of which were unnecessary

Pros: return was hassle free and quick

Cons: no issues or negative feedback

Pros: A brand new car

Cons: They did not give advise about important driving details eg whether it was petrol or diesel. Would have liked more advise about tolls. The service was rushed.

Pros: None

Cons: SF location desk tried to sell me an upgrade car, I refused, he gave me a lousy car with many scratch spots, so I spent 20 mins to write down the dpots and also took pictures. Then drove about 20 mins, I heard some tiny noise from the bottom. My husband said that I was insane. ( I am a music teacher who has perfect ears) then when arrived half moon bay, I lied down on the ground to check the bottom of the car. A piece of something didn’t tied so it hit the ground and made a scratch sound.

Pros: Julio and Jon were absolutely fantastic. Extremely friendly, efficient, and made the process an absolute breeze.

Pros: Easy pickup

Cons: Tried to overcharge for cleaning and made up charges

Pros: Good quality car

Cons: The extreme price gouging for the basic required third-party insurance, and the super long queue at pick-up time. They also tried to charge me for returning the car without a full tank even though I had prepaid for fuel.

Pros: I really liked how friendly and helpful the agent was when he helped me. He was very understanding when I stated that I was not comfortable with the jeep wrangler upgrade. He even canceled the early return fees, and he helped me get a Honda economy car instead.

Cons: I did not like how long it took while waiting in line. Although, it is understood when people have a lot of questions to ask.

Pros: Nothing

Cons: see above.

Pros: Nothing

Cons: The wait times, the hidden costs.

Pros: Nothing

Cons: Everything

Pros: The person helping me was very good and helpful

Cons: There was one services person at the check in counter just talking with the customer causing people in line to wait way to long to be waited on. This counter person talked for about 30 minutes and then left the counter for some reason. People in line were not happy at all with this person.

Cons: As stated above the cost & paperwork did not relate to my rental voucher. The assistant was not helpful, I had to wait in a queue for 2 hours to have paperwork processed before I could collect the car.

Pros: Nothing.

Cons: We had to wait over two hours for our car rental to be available. Lots of of hidden charges were then added on. The car we received was dirty and had a lot of scratches on it.

Pros: It was quick to drop off the car.

Cons: Long queue. Slow staff. They added on insurance and charged us for it without asking whether we wanted it. It took 3 hours to get a working car. The first car had technical issues and did not drive safely on the highway. The second car had documentation that didn't match the licence plate so we couldn't get it out of the rental car centre (security would not let us pass). The 3rd car was not the type of car we wanted but we were desperate to leave. The cars all had a lot of mileage and scratches

Pros: Nothing -wouldn’t use again

Cons: In 30 years of hiring cars in USA it was the dirtiest ,oldest and longest wait for car I have ever had if it wasn’t for the fact had had been travelling so long I would have went elsewhere

Pros: Nothing

Cons: The hidden charges. The employee highly recommended certain things like getting toll booth pass etc even after I explained my destination and found out there's no toll booths.

Pros: Good car. Easy drop off.

Cons: Very long pick up queue. Car required service soon after collecting so couldn’t see petrol readings. Lots of additional extra costs. Advisor was not always honest with his advice.

Pros: Fast, easy and good value.

Cons: n/a

Pros: Customer service staff quick and where responsive to my needs

Cons: No issues, overall excellent service

Pros: easy return

Cons: car feature and service counter speed or wait

Pros: Nothing

Cons: Lazy counter staff. I waited in line behind 4 people for 50 minutes. There were three staff on duty.

Pros: Really poor service at the desk, they push you to buy things you do not need. Not bothered that the car we booked was not available. This made for a bad start to our holiday.

Cons: Everything! When I pointed out damage on the car, the Fox representative didn’t bother to come and look.

Pros: Nothing.

Cons: Most things.

Pros: I was disappointed from the managers response when I pointed out we had been bitten relentless while we were traveling in the vehicle. And also we were lacking in confidence to travel to Vegas thinking the vehicle was going to break down. The manager pointed out it was new with5k on the clock. We thought wow tell us something we had already commented on. He also described the vehicle as economy and didn't consider that we had been bit to pieces due to lack of spraying in the vehicle prior with

Cons: Poor customer services after sales

Pros: Nothing.

Cons: Disorganised. Dishonest. Slow. Inappropriate. Expensive. Illegal.

Pros: Clean and new car.

Cons: Did not include compulsory insurance in the price they quoted us which meant we had an extra $56 dollars to pay when we arrived. Quite rude attendents when we dropped off the car - more interested in watching sport on their phone than answering our questions.

Pros: Fast drop off

Cons: I booked the jeep cherakee but got 2wd Hyondai suv instead. The wipers were totally in bad condition. On the rainy day, it was very dangerous.

Cons: Took us almost 2 hours in line to rent car and this has happened every time we rent a car from there

Cons: Had to wait 2hours to get a car picked up. People with reservations should have a self service kiosk.