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Thrifty at Newark Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: I do not pick up any car with Thrifty. The trip was cancellate way you sent a survey to me
Cons: I waited over an hour to receive the car
Pros: None of the good experience with Thrifty Staff. My customer satisfaction is ZEERO towards Thrifty Staff at pickup counters. There were only two counters releasing DOLLAR & THRIFTY. There should have been at least 5 to 6 working counters in future to reduce pick up time to 10 minutes for each customer.
Cons: I did not get my money’s worth of car rental service from THRIFT.
Pros: I got what I was expecting.
Pros: Short line and a happy face.
Cons: It was fine apart from the junk email I am now receiving, as mentioned above.
Pros: Was very good, I got the car I reserved, no extra charges, very quick pick and drop, the car was clean, the tires in good condition, everything was perfect...
Cons: Only one thing regarding desk location in Newark, the P2 building is under renovation and the desk is now located in P3 building, no clear indication about this change was mentioned in the website...
Pros: Easy return, car was clean enough.
Cons: They basically force you to get the EZ Pass if you are traveling in the North East otherwise you get charged a bunch of extra fees at locations where they don't have cash pay options. So there is essentially no way to avoid extra fees either way and it is clear they know this and they exploit it in order to make you pay $20 a day more. It's pretty awful.
Cons: Temporary location...difficult to roll luggage over cracked and raised sidewalk and up the ramp the trailer-office. Can't wait until they have a permanent spot inside the terminal.
Pros: They were very friendly and accommodating.
Pros: The rep was overall kind.
Cons: When you arrive you are in the same line with another rental car company waiting for them to be helped. The car smelled like an old ashtray upon pickup. I was told I had my choice of this or paying more for 3 other cars. After leaving and reaching 40 mph and braking the car vibrates and sounds very loud. The brakes are warped. I was driving to the other side of the state and had no time to deal with this. I dropped the car off not knowing where to or what to do. The agent is inside with no sign