Newark Liberty International Airport (EWR), Newark, USA - New Jersey
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at Newark Airport

408 Carnegie Avenue,Newark
001 855 5 500 008
Pick-up instructions
"Shuttle pickup is available at terminals A, B and C. Terminal A: Please go to the ground level, walk through the underground parking lot to the street curb and go to passenger pick up area number 8. Terminal B: From the ground level, please go outside, then cross two small streets and go to the passenger pick up area number 4-5. Terminal C: From the baggage claim level, please go outside and go to the passenger pick up area number 1."
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:06:00-23:30
Tue:06:00-23:30
Wed:06:00-23:30
Thu:06:00-23:30
Fri:06:00-23:30
Sat:06:00-23:30
Sun:06:00-23:30
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

United States of America (USA)
Chrysler Pacifica
August 26, 2022

Pros: We got the car we wanted.

Cons: paying $213 USD more for insurance we did not need.

United States of America (USA)
Nissan Versa
August 15, 2022

Pros: The agents at the desk were good. The car was clean and the price was fine.

Cons: The online directions to get to the rental office were just wrong! It took us one hour and a few phone calls to sort it out. Also, after returning the car, I had to wait more than half an hour in 99 degree weather in a sweat box of a waiting room before the shuttle arrived. Please have that room air conditioned and have your shuttles running more frequently. As mentioned, the staff were professional and apologized for the inconveniences. But the company must improve to get my business back.

United States of America (USA)
Nissan Versa
August 10, 2022

Pros: Nothing

Cons: Wrong instructions to find the pickup location. Took over an hour to get to the counter. Was then charged a $100 drop fee even though I already pre-paid the drop fee. Had to wait on hold for 30 minutes to get it corrected. Felt like a scam. Terrible customer service. Takes 5x longer to pickup and drop off car than a regular car rental service. Everyone working there seems like they would rather be doing anything other than helping you.

United States of America (USA)
Nissan Versa
August 10, 2022

Pros: Terrible everything about it

Cons: They made us pay for insurance even if we had full coverage because they made an excuse they couldn’t contact if insurance to verify because it was Saturday and our insurance office is closed even though I had the card present. The car also overheated on the way back. The car is not properly maintained. The whole experience was terrible and scaty

United States of America (USA)
Nissan Versa
July 31, 2022

Pros: They were very friendly and helpful

Cons: The line was a bit long

United States of America (USA)
Toyota Corolla
July 15, 2022

Pros: Literally nothing. This company shouldn't exist.

Cons: They never answered the phone for shuttle service and then left us stranded at the airport needing to find another car rental at 10 pm.

United States of America (USA)
Toyota Corolla
June 8, 2022

Pros: Nothing, I paid for the voucher and full coverage. after a long day of delayed flights i got to the car rental place 1 hour before it closed. They said that they don't accept discovercars "full coverage" and i would need to pay more for their accepted coverage AND they said i need a proof of my insurance. None of this was explained and what i paid for wasn't even helpful at all. I ended up not being able to get a vehicle because discover cars cost said around$350, and it was actualy $750

Cons: Everything, I paid for the voucher and full coverage. after a long day of delayed flights i got to the car rental place 1 hour before it closed. They said that they don't accept discovercars "full coverage" and i would need to pay more for their accepted coverage AND they said i need a proof of my insurance. None of this was explained and what i paid for wasn't even helpful at all. I ended up not being able to get a vehicle because discover cars cost said around$350, and it was actualy $750

United States of America (USA)
Nissan Altima
June 5, 2022

Pros: I DID NOT LIKE ANY THING

Cons: I am traveling over 30 years never got this kind of staff and service. I WOULD LIKE YOU TO RENT A CAR FROM THEM AND FEEL THE EXPERIENCE THEN YOU WILL NEVER SEND THE SURVEY.

United States of America (USA)
Nissan Versa
May 19, 2022

Pros: Friendly and nice and helped us out in the pouring rain.

Cons: Nothing

United States of America (USA)
Nissan Rogue
May 14, 2022

Pros: Ace Was fine it was The company that rented the car to us online is a fraud

Cons: The company that rented the car to us online is a fraud

United States of America (USA)
Ford Fiesta
May 11, 2022

Cons: Pick up process in EWR was awful

United Kingdom
Nissan Versa
August 24, 2018

Pros: Nothing

Cons: See comments above. Also very remote run down location under the Hilton Hotel car park in a poor area of Newark.

United Kingdom
Nissan Versa
August 18, 2018

Pros: price

Cons: hassle of being off the airport site

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage (except for local residents), Vehicle registration fee, Energy recovery fee, Free modifications.
Rate excludes
An E-Toll is offered in order to avoid violation fees.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 80 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): USA.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), proof of liability insurance.

Customers are only allowed to rent only if they agree to a credit check and their credit score is satisfactory.
Insurance
USA residents must use their own Third Party Liability and Collision Damage Waiver insurance policies.
The renter must provide proof of the following insurance policy(ies): Collision Damage Waiver (CDW), Third Party Liability (TPL), valid in the following country(ies): USA for the duration of the rental.
In case the customer does not have one of the insurances, mentioned above, the customer will need to purchase insurance at the counter.
If no insurance option is chosen, the renter is responsible for the full value of the vehicle, passenger liability, and third party liability.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.

Maestro, Cash, Cheques, Diners, Debit cards, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Crossing country borders is allowed to the following country: Canada.
Details are available from the car rental company's reservation office.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services

Prices for extras are shown on the booking page.


Additional charges will be applied.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.

Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.

Pick-up & Drop-off
Mon:  06:00 - 23:30
Tue:  06:00 - 23:30
Wed:  06:00 - 23:30
Thu:  06:00 - 23:30
Fri:  06:00 - 23:30
Sat:  06:00 - 23:30
Sun:  06:00 - 23:30

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