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Thrifty at Logan International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly staff
Pros: Absolutely nothing.
Cons: Absolutely everything. The wait for the car was nothing short of an insult to paying customers.
Pros: Pick up took close to 3 hours. Drop off was a mess - no clear signage as where to park, no Thrifty staff in sight!
Pros: quick and efficient
Cons: overall condition of the vehicle and mileage
Pros: Helpful staff
Cons: Over 1 hour to wait in Line for desk
Pros: Nothing. The car I rented was not available we were given a “ similar “ vehicle but it didn’t have enough boot space, it was changed but for a car that had just been returned and was filthy. We waited over an hour to be served at the rental desk and then I was charged nearly $700 for additional charges that no one can explain. Will never use again
Pros: They made it quick and easy, the car was nicer than expected.
Cons: Better instructions on how to find their location.
Pros: Ease of dropping off car and cleanliness
Cons: Poor rental staff and overall poor service. Too interested in trying to get more money off me and I still have not received explanation of final bill.
Pros: Ease of drop-off, standard of car
Cons: Lack of clarity on toll roads - particularly as we were hiring from outside the US, and thus have no experience of toll roads.
Pros: Friendly and helpful.
Cons: Not applicable
Pros: Ok, nothing special
Pros: I love thrifty, great cars
Pros: We got charged and extra $ 200 for an upgrade for which the representative stated it ( the upgrade ) was supposed to be free of charge. Not good
Cons: See above
Pros: Customer service was excellent.
Cons: The car was not at all what I expected and it was quite outdated. It had issues with modern day accessories like Bluetooth and CarPlay.