Mode Car Rentals in Auckland (Downtown)

Pros: Everything was excellent. Car was simple and inexpensive but the drop off fee was costly. Great drop off in Queenstown. Really simple and quick.

Cons: Unable to use our debit card which meant added costs for international credit card.

Pros: Fast efficient reliable Transportation.

Pros: Efficient

Cons: Very good

Pros: Very friendly and helpful

Cons: Hire agreement had names the wrong way round, but this was quickly sorted.

Pros: Quick and easy!

Cons: All the admin costs for this and that incidentals

Pros: The best thing was the price

Cons: The vehicle was not real clean but not terrible

Cons: I had issues both picking up and dropping off my car, as well as getting in touch with someone while we had the car. It was in great shape and they returned my deposit, but overall I’m just unhappy about the service and difficulty of the whole process.

Cons: We felt collection point was strange Not really a proper office when they did turn up felt rushed not very professional. Not a real handover ether way. Car was an old ambulance car with a rear grid i asked if they take it out met with a shrug. Felt no confidence in it at all. Sat nav id paid for took a while to arrive and it was so dated hardly upgraded. Car smelt unclean and generally poor I was worried it would make it around the journey.

Pros: Car was ideal for our rental

Cons: Although we were provided with a free phone number and didn't have to use, we can't comment on how efficient a breakdown call out would have been in some of NZs more rural areas we travelled through

Pros: The lady at the drop off point was super efficient and helpful. But thats about the only good thing I would say about Mode car rentals.

Cons: Super slow service at pickup. Car had considerable damage. Booked a booster seat which was not clean and really poor quality. Told we had to install the seat ourselves. That this was NZ law. Could not be properly secured to the vehicles anchor points so had to use a belt which luckily we had. We were left to try and work it out ourselves which is not good enough and staff weren't in the slightest bit helpful. I have never experienced this type of service with other car rental companies.

Pros: The drop at the airport location worked out great

Cons: The car wasn’t clean when we accepted it. Looked like it was “ rushed” in & out of the detailing procedure. Plus there was no advance warning that this was just a “pickup location” with no one in attendance at rental outlet. This should be advertised ahead of time! Don’t understand the $50 fee for returning car to airport lot when that is where all the cars are located, not in the CBD

Pros: Wipers needed replacing

Cons: Lack of the pick up and return service.

Pros: So reliable and great fuel efficiency

Pros: Being able to pick the car up in the city of Auckland.

Cons: The fee I was charged to leave the car at Queenstown Airport.

Pros: Car was very good. New tyres on it, it was as we had ordered and it never failed us. Communication was very good prior to pick up and after drop off.

Cons: No signage to find the rental car desk and extremely dodgy set-up of the desk once we found it. Had to speak with someone through a grill barricade. Had to reach through the barricade to type some of my details into their system. Felt like we were being scammed! All was fine with the rental and return of security bond was prompt though.

Pros: The pick up point at Auckland train station was bit confusing. Agent was late & had trouble getting his system up. Once up was quick as we had done check in online. No handout on return spot - had to take photo of instructions through a grill

Pros: Very good service

Cons: A little bit hard to find the place

Pros: Smooth process with booking, picking up and drop off.

Cons: Pick up was quite hard to find - had to call to find, needs more signage.

Pros: staff were very friendly and helpful

Pros: The car was easy to park and get around auckand itself.

Cons: Not a good car to take on distance no cruise control. Had to wait for car to get delivered not there at agreed time.

Cons: The Auckland central office was very hard to find with no signage outside and very little inside.

Pros: The rental agent brought us to the airport after we returned the car. That was a great service I didn't know about.

Cons: Everything was great

Pros: Friendly people

Pros: Reasonable rates but somewhat dated vehicle.

Cons: Collection/Dropoff facilities.

Pros: The car was old and it needs new shocks, new paint and new floor mats.

Cons: The car we booked and the car we were issued were nothing alike, false advertisement big time. Will never book with this company again

Pros: Good service

Cons: Return car not close to airport

Pros: Staff was really friendly and ready to help.

Cons: The staff wasn’t trained enough, so we spend an hour to pock up a car, talking with people on the phone etc. I’ve also tried to check in online beforehand, as it was suggested in the mail, but the website was down, so we had no choice, but to check in at the office.

Pros: Good service. helpful stuff.

Cons: We couldn't find the branch at Auckland city. No sign outside and we had to pay 120 NZD for a TAXI to get to the Airport branch

Pros: friendly customer service

Cons: had to travel from requested pickup location in auckland to airport to pickup car. Mode more than made up by providing us with UBER to airport & no requirement for us to fill up with petrol on return. we went away happy after it was explained that there were staff shortages on easter sunday at city pickup location

Pros: Response to problems

Cons: Car being sent out with issues

Pros: Great car. Everything worked. Even had new tires

Pros: They provided good off hours drop off instructions

Cons: The lack of a refund since we only used the car 5 out of 24 days.

Pros: Friendly, efficient staff. Clean, tidy, reliable car. Well-priced in comparison to bigger brands

Cons: We weren't made aware that the Auckland City pick-up branch was staffed only at time specified to pick up by. We arrived early and had to wait 55 minutes for staff to turn up. However, once the staff member arrived he was courteous and efficient.

Cons: Auckland city office very difficult to find. The car itself had done over 100,000km and so wasn't a recent model

Pros: The car was clean and in a good condition

Cons: Shocking customer service at Auckland airport branch. Zero communication. We were totally ignored while they served “other customers” who arrived after us. Nearly missed our plane as we waited at the branch for 45 minutes before they finally drove us to the airport. Oh and we were told to make our own way to the airport if we didn’t want to wait for the shuttle. Being pregnant and travelling with a child I absolutely did not need that additional stress of rushing at the airport.

Pros: Auckland agent was very friendly and helpful

Cons: The car had nearly 150,000 km on it and the cleanliness was very poor

Pros: Staff was very helpful

Cons: giving me a car that had been previously damage. It came with 10 pictures of damages on the car. That wasn't bad it was giving me a car with bad brakes. 160,000 km car should have had a better check-over performed.

Cons: I was supposed to get the car on 12:30PM but there were no representative at the counter? In the end, I was able to collect the car around 1.45PM..

Pros: Would use you again but need to find or train better staff at Station in Auckland

Cons: As above

Pros: Nothing, you guys took my money away and i got nothing for it

Cons: i didnt get a car, and you didnt give me a refund

Pros: Car was clean and in good condition. Service representative at pick up was very helpful

Cons: The location in Auckland CBD was very very small and is was not explained well by the representative

Cons: Lack of staff at checkout just key drop, anything could have happened to car after we left it

Pros: What service? Receptionist first day on job left to fend for himself on a public holiday. Every part of the transaction required a phone call

Cons: Office very hard to find, no signage outside old railway station building, and no signage above the reception desk. Spent long time looking for hire desk, and no prior information re location given.

Pros: Good service

Pros: Easy to deal with

Pros: Price

Cons: Poor service

Pros: The lady at reception on pickup and again at drop off was friendly and very helpful.

Cons: n/a

Pros: The car was very clean.

Cons: Staffing issued caused me to get my car an hour later than expected. My car had one burned-out headlight

Pros: I love the seamless experience of picking up and returning the car. The front desk was easily contactable. Car given to us was in excellent condition and clean.

Cons: Nothing.

Cons: They called me 12 hours before my booking and said I had 10 mins to fill out a booking form online or I wouldn’t get my car. On this form I had to add my credit card and they sneaked in 3 extra fees that I was unaware of. Would not recommend.

Pros: Easy collection

Cons: Pick up point was difficult to find, poorly advertised

Pros: Staff efficiency and vehicle overall condition

Cons: nothing, all good

Pros: Face to face, efficient

Cons: Relationship between Discover and Mode Rentals confusing when trying to contact

Pros: Quick an efficient and friendly staff

Cons: The Auckland office wasn’t the easiest to find. It could do with exterior signage

Pros: car is clean

Cons: the car was delivered late by 45 mins on top of calling me to defer the delivery by 1.5 hours. overall : 2.5 hours late

Pros: More detailed info where drop off the car,if not services hours.

Pros: Fast and efficient. Very pleasant staff.

Cons: Trying to find the Wellington Airport drop-off

Pros: Quick and easy!

Cons: When we asked if we could drop off at the airport (where cars are cleaned etc thus making it easier for Mode) we were told there was a relocation fee to do so, which was a bit disappointing.

Pros: Good car at good price

Cons: A bit of confusion at pickup but sorted quickly

Pros: It was a smooth pick up and handover. They also accommodated our request for a GPS.

Cons: Their office in Auckland CBD was hard to find.

Pros: Very happy with the customer service provided by the same person both at pick up and drop. He was friendly, helpful and efficient

Pros: Easy booking and communication. Liked that they kept calling to check.

Cons: Hard to find tha Auckland City address. Include the Old Railway Station in the address. Would make it really easy.

Pros: Staff helpful

Pros: efficient and fast

Cons: happy with the vehicle and the service provided

Pros: Internet interaction

Cons: Signing the agreement online and check in online and physical check in oseem to have redundant elements

Pros: The representatives were excellent

Cons: Convenience and service

Pros: Simple but effective

Pros: Nothing. Cancelled my booking a day before pickup. I’m yet to receive my money

Pros: Nothing, no service. Declined the day before a long holiday - no phone call or contact to offer help or anything else. Terrible

Cons: Terrible, Declined the day before a long holiday - no phone call or contact to offer help or anything else. Terrible

Pros: The van was too old and the A/c exhaust are located under the passenger seat and cannot use the rear a/c vents. Unacceptable.

Cons: The van was too old and the A/c exhaust are located under the passenger seat and cannot use the rear a/c vents. Unacceptable.