Downtown, Auckland, New Zealand
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Mode Car Rentals in Auckland (Downtown)

26 Te Taou Crescent Auckland CBD,Auckland 1010
0064 093 733 925
Pick-up instructions
Please check-in before your hire for a quicker, more streamlined pick-up. Visit moderentals.co.nz/check-in.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:30-17:30
Tue:08:30-17:30
Wed:08:30-17:30
Thu:08:30-17:30
Fri:08:30-17:30
Sat:08:30-17:30
Sun:08:30-17:30
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Australia
Toyota Corolla (2013-2016)
March 24, 2023

Pros: Friendly, efficient staff. Clean, tidy, reliable car. Well-priced in comparison to bigger brands

Cons: We weren't made aware that the Auckland City pick-up branch was staffed only at time specified to pick up by. We arrived early and had to wait 55 minutes for staff to turn up. However, once the staff member arrived he was courteous and efficient.
United Kingdom
Toyota Corolla (2013-2016)
March 23, 2023

Cons: Auckland city office very difficult to find. The car itself had done over 100,000km and so wasn't a recent model
Australia
Toyota RAV4 (2017 - 2020)
March 18, 2023

Pros: The car was clean and in a good condition

Cons: Shocking customer service at Auckland airport branch. Zero communication. We were totally ignored while they served “other customers” who arrived after us. Nearly missed our plane as we waited at the branch for 45 minutes before they finally drove us to the airport. Oh and we were told to make our own way to the airport if we didn’t want to wait for the shuttle. Being pregnant and travelling with a child I absolutely did not need that additional stress of rushing at the airport.
United States of America (USA)
Toyota Corolla STW
March 13, 2023

Pros: Auckland agent was very friendly and helpful

Cons: The car had nearly 150,000 km on it and the cleanliness was very poor
United States of America (USA)
Toyota Camry
March 10, 2023

Pros: Staff was very helpful

Cons: giving me a car that had been previously damage. It came with 10 pictures of damages on the car. That wasn't bad it was giving me a car with bad brakes. 160,000 km car should have had a better check-over performed.
Malaysia
Toyota RAV4 (2014 - 2016)
March 6, 2023

Cons: I was supposed to get the car on 12:30PM but there were no representative at the counter? In the end, I was able to collect the car around 1.45PM..
Australia
Toyota RAV4 (2014 - 2016)
March 3, 2023

Pros: Would use you again but need to find or train better staff at Station in Auckland

Cons: As above
United States of America (USA)
Toyota RAV4 (2017 - 2020)
March 2, 2023

Pros: Nothing, you guys took my money away and i got nothing for it

Cons: i didnt get a car, and you didnt give me a refund
United States of America (USA)
Toyota RAV4 (2017 - 2020)
February 21, 2023

Pros: Car was clean and in good condition. Service representative at pick up was very helpful

Cons: The location in Auckland CBD was very very small and is was not explained well by the representative
United Kingdom
Toyota Corolla (2013-2016)
February 16, 2023

Cons: Lack of staff at checkout just key drop, anything could have happened to car after we left it
Australia
Toyota Corolla (2013-2016)
February 13, 2023

Pros: What service? Receptionist first day on job left to fend for himself on a public holiday. Every part of the transaction required a phone call

Cons: Office very hard to find, no signage outside old railway station building, and no signage above the reception desk. Spent long time looking for hire desk, and no prior information re location given.
Australia
Toyota Yaris (2017 - 2020)
February 12, 2023

Pros: Good service
New Zealand
Toyota Hiace
February 6, 2023

Pros: Easy to deal with
United States of America (USA)
Toyota Corolla (2013-2016)
January 29, 2023

Pros: Price

Cons: Poor service
Australia
Toyota Yaris (2013 - 2016)
January 14, 2023

Pros: The lady at reception on pickup and again at drop off was friendly and very helpful.

Cons: n/a
United States of America (USA)
Toyota Corolla (2013 - 2016)
January 12, 2023

Pros: The car was very clean.

Cons: Staffing issued caused me to get my car an hour later than expected. My car had one burned-out headlight
Singapore
Toyota RAV4 (2014 - 2016)
December 6, 2022

Pros: I love the seamless experience of picking up and returning the car. The front desk was easily contactable. Car given to us was in excellent condition and clean.

Cons: Nothing.
United States of America (USA)
Toyota Corolla (2013-2016)
December 3, 2022

Cons: They called me 12 hours before my booking and said I had 10 mins to fill out a booking form online or I wouldn’t get my car. On this form I had to add my credit card and they sneaked in 3 extra fees that I was unaware of. Would not recommend.
United Kingdom
Toyota RAV4 (2014 - 2016)
December 3, 2022

Pros: Easy collection

Cons: Pick up point was difficult to find, poorly advertised
Australia
Toyota Camry
November 18, 2022

Pros: Staff efficiency and vehicle overall condition

Cons: nothing, all good
New Zealand
Toyota Yaris (2013 - 2016)
November 14, 2022

Pros: Face to face, efficient

Cons: Relationship between Discover and Mode Rentals confusing when trying to contact
United Kingdom
Toyota Corolla (2017 - 2020)
November 11, 2022

Pros: Quick an efficient and friendly staff

Cons: The Auckland office wasn’t the easiest to find. It could do with exterior signage
Singapore
Toyota Yaris (2017 - 2020)
November 7, 2022

Pros: car is clean

Cons: the car was delivered late by 45 mins on top of calling me to defer the delivery by 1.5 hours. overall : 2.5 hours late
Finland
Toyota Yaris (2013 - 2016)
November 5, 2022

Pros: More detailed info where drop off the car,if not services hours.
New Zealand
Toyota Yaris (2013 - 2016)
October 21, 2022

Pros: Fast and efficient. Very pleasant staff.

Cons: Trying to find the Wellington Airport drop-off
Australia
Toyota Yaris (2013 - 2016)
October 4, 2022

Pros: Quick and easy!

Cons: When we asked if we could drop off at the airport (where cars are cleaned etc thus making it easier for Mode) we were told there was a relocation fee to do so, which was a bit disappointing.
Australia
Toyota RAV4 (2014 - 2016)
October 4, 2022

Pros: Good car at good price

Cons: A bit of confusion at pickup but sorted quickly
Australia
Toyota RAV4 (2014 - 2016)
September 24, 2022

Pros: It was a smooth pick up and handover. They also accommodated our request for a GPS.

Cons: Their office in Auckland CBD was hard to find.
Australia
Toyota Corolla (2017 - 2020)
September 5, 2022

Pros: Very happy with the customer service provided by the same person both at pick up and drop. He was friendly, helpful and efficient
New Zealand
Toyota Yaris (2017 - 2020)
July 19, 2022

Pros: Easy booking and communication. Liked that they kept calling to check.

Cons: Hard to find tha Auckland City address. Include the Old Railway Station in the address. Would make it really easy.
New Zealand
Toyota Yaris (2017 - 2020)
April 19, 2022

Pros: Staff helpful
New Zealand
Toyota Hiace
February 23, 2022

Pros: efficient and fast

Cons: happy with the vehicle and the service provided
New Zealand
Toyota Previa
December 18, 2021

Pros: Internet interaction

Cons: Signing the agreement online and check in online and physical check in oseem to have redundant elements
United Kingdom
Toyota Corolla STW
November 4, 2021

Pros: The representatives were excellent

Cons: Convenience and service
New Zealand
Mazda Demio
June 11, 2021

Pros: Simple but effective
New Zealand
Nissan Leaf
April 11, 2021

Pros: Nothing. Cancelled my booking a day before pickup. I’m yet to receive my money
New Zealand
Toyota RAV4
April 6, 2021

Pros: Nothing, no service. Declined the day before a long holiday - no phone call or contact to offer help or anything else. Terrible

Cons: Terrible, Declined the day before a long holiday - no phone call or contact to offer help or anything else. Terrible
New Zealand
Toyota Hiace
March 29, 2021

Pros: The van was too old and the A/c exhaust are located under the passenger seat and cannot use the rear a/c vents. Unacceptable.

Cons: The van was too old and the A/c exhaust are located under the passenger seat and cannot use the rear a/c vents. Unacceptable.
Show more

Most Popular Car Rental Deals

Downtown Car Rental
Economy
Toyota Yaris (2015 - 2017) or similar
Toyota Yaris (2015 - 2017)
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$52.18 / per day
Downtown Car Rental
Economy
Toyota Yaris (2015 - 2017) or similar
Toyota Yaris (2015 - 2017)
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$52.26 / per day
Downtown Car Rental
Compact
Toyota Yaris (2018 - 2020) or similar
Toyota Yaris (2018 - 2020)
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$59.86 / per day
Downtown Car Rental
Compact
Toyota Yaris (2018 - 2020) or similar
Toyota Yaris (2018 - 2020)
  • 5
  • 1
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$59.95 / per day
Downtown Car Rental
Intermediate
Toyota Corolla (2017 - 2020) or similar
Toyota Corolla (2017 - 2020)
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$61.37 / per day
Downtown Car Rental
Intermediate
Toyota Corolla (2017 - 2020) or similar
Toyota Corolla (2017 - 2020)
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$61.45 / per day
Downtown Car Rental
Compact
Nissan Leaf or similar
Nissan Leaf
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$63.59 / per day
Downtown Car Rental
Compact
Nissan Leaf or similar
Nissan Leaf
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$63.69 / per day
Downtown Car Rental
Intermediate
Toyota RAV4 (2017 - 2020) or similar
Toyota RAV4 (2017 - 2020)
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$82.83 / per day
Downtown Car Rental
Intermediate
Toyota RAV4 (2017 - 2020) or similar
Toyota RAV4 (2017 - 2020)
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$82.95 / per day
Downtown Car Rental
Minivan
Toyota Previa or similar
Toyota Previa
  • 8
  • 3
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$83.40 / per day
Downtown Car Rental
Minivan
Toyota Previa or similar
Toyota Previa
  • 8
  • 3
  • 5
  • A/C
  • Auto.
Mode Car Rentals
$83.52 / per day
Downtown Car Rental
Minivan
Toyota Hiace or similar
Toyota Hiace
  • 12
  • 4
  • 4
  • A/C
  • Auto.
Mode Car Rentals
$109.10 / per day
Downtown Car Rental
Minivan
Toyota Hiace or similar
Toyota Hiace
  • 12
  • 4
  • 4
  • A/C
  • Auto.
Mode Car Rentals
$109.25 / per day
The above prices are only approximate and were last updated at 21:42 on 2023-03-19. Prices may vary based on the booking dates, length of rental, and car class.

Downtown, Auckland, New Zealand

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, First additional driver, Collision Damage Waiver (deductible: ~€ 1745.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 21.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

The driver license must be written in English alphabet.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, Covid-19 Vaccination Certificate.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Visa Debit Card, MasterCard debit card.
Only cards issued in the main driver's name are accepted.

Cheques, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

The first additional driver is allowed free of charge.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
When renting a diesel vehicle, you'll be charged the Road User Charges (RUC) on a per-km basis. This is not included in the rental rate.
Additional information
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Rental period
The maximum rental period per agreement is 54 days.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.

Pick-up & Drop-off
Mon:  08:30 - 17:30
Tue:  08:30 - 17:30
Wed:  08:30 - 17:30
Thu:  08:30 - 17:30
Fri:  08:30 - 17:30
Sat:  08:30 - 17:30
Sun:  08:30 - 17:30

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