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Europcar in Auckland (Downtown)
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: The car was great and overall we are happy with the value and the car The only issue we had was it took us a long time in the queue for picking up the car in Auckland and the agent was not very friendly.
Pros: We had a recent model KIA Stonic (almost 14000 kms on speedometer) and it was great little car. We got a large and a medium suitcases in the back. A good little car for two people or four if light luggage. Not us. We needed back seat for camera gear and one carry-on ( the soft one fit in the boot). Bonus that the back seats fold down.
Pros: Picton branch was excellent
Cons: Auckland branch very long wait to collect vehicle and pricing advised was very confusing and did not correspond to Discover Cars price.
Pros: Very friendly and helpful
Cons: None
Pros: Staff were excellent but were badly let down by internet failure
Cons: The drop off was unattended
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An administrative charge of 3.45 % will apply for payments made using the following card(s) Diners.
The following surcharges may apply: Premium Location surcharge.
For certain car groups, minimal rental age is 25 years.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must be written in English alphabet.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, credit card on a main drivers name, booking voucher, flight information, full G driver license.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
If the customer takes the following extra equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Ski rack, Snow chains, then an additional amount of deposit will be held on their credit card.
It is possible to pay and leave the deposit only with the following payment methods: Diners, MasterCard credit card, VISA credit card, American Express credit card.
Cash, Cheques, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Pick-up & Drop-off
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