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MEX RENT A CAR at San Diego Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The shuttle driver was nice and a good driver.
Cons: They did nothing to try and fix my reservation and told me I was out of luck.
Pros: Friendly staff, ease of rental
Cons: Required customers to wait outside in the sun, instead of waiting inside. They said it was due to Covid fear, which didn't make much sense since customers were still entering and staying inside with masks on when renting their vehicle, but if they are to require that, they should have a more shaded area in front of the door.
Pros: Polite and fast.
Cons: 2 shuttles required .
Pros: Great shuttle driver!! Friendly service. Easy return. Although riding two shuttles to get there wasn't ideal, it didn't take long.
Cons: Don't like being pushed for supplemental insurance. Directions mentioned a courtesy phone. I never saw one.
Pros: They found us another company, but it was stick almost 1/2 more expensive.
Cons: The phone number they gave me to call if we were going to be late, wasn't answered & when they said to leave a voice mail, you couldn't leave a voice mail. So, when we got there to pick up car, was told it wasn't available & we'd have to upgrade to an SUV for an additional $400.
Pros: I never got the chance to experience it. The shuttle driver told me there was no car for me, even though I had a reservation.
Pros: I made my reservation and was given a price to pay when I arrived. When I got there, I was told it would cost appx $100 more than I was quoted. Not happy. Was told that CA requires an "insurance" that was not disclosed during the online rental process. Seemed like bait and switch to me. I had mo option but to pay it.
Cons: Mex Rent a car was great. Only issue was the bait and switch with the inaccuracy of the online rental process.
Cons: I didnt get to pick up the car because the office is closed and I tried calling the company but they didnt pick up. I even tried to leave a message. Theres none. No refund either
Pros: The only positive was that the guy who picked us up was great and we didn't have to wait around.
Cons: They were horrible! We waited at least an hour to get our reservation taken care of. Then they told us that b/c we were flying out early and they weren't open, that we would have to drop our rental off at some other location and would also have to pay $15 to do so. Then to top it off, they gave us the wrong address for the drop off location; so we were driving around for about 1/2 an hour trying to find it. Absolutely terrible.
Pros: They were extremely helpful and made the process as easy as possible.
Cons: The car had a slight smell of smoke. Nothing too bad though!
Cons: The sliding door wouldn't work on the driver side . After 2 days I was able to fix it and was able to get door working. The customer service was great . Drop off was quick and easy as well.
Pros: The price and the car itself were good.
Cons: I got charged $54 for a "late return" when I returned the car 15 hours before the due date/time. The headache of getting this refunded has soured the experience. Larger companies would've resolved this issue immediately.
Pros: Nothing I liked and was set properly. Wasting my time. & energy
Cons: Wasting my time.
Cons: Representative was rude, slow and cocky.
Pros: Easy and convenient
Cons: All good
Cons: Unprofessional services
Cons: Couldn't call them to find out when they closed. Ended up bringing back the car 1.5 hours late and they charged us for an entire day even though they told us they wouldn't' The car was terrible. The air pressure light came on and there was no washer fluid. The car was dirty and there were so many marks on it. Terrible experience
Cons: The attendant at the counter tried to give me an SUV when I reserved a van. Then he charged me again for full coverage insurance. I ended up paying $70 at the counter. He said that they did not accept 3rd party Insurance when I told him that I already purchased full coverage online when I made my reservations. The back right tire of the Rent-A-Car looked flat so I had to bring it back to the Rent-A-Car place for them to fill the tire with air. Every day on my vacation I had to put air in the tir
Pros: The shuttle service was great. The parking lot attendants were professional.
Cons: The agent was NOT friendly or professional.
Pros: The agent was kind and helpful
Cons: check in could have been faster. the windows on the inside needed cleaning badly their was no signage on where to drop the car off at 05:00 so I just left it at the locked gate
Pros: Not much
Cons: Quite a bit
Pros: The process of picking up and dropping off the rental car was simple and uneventful.
Cons: Adding additional fees with no proper explanation
Cons: No car for me to rent even though I made a reservation and I prepaid for the car.
Pros: Friendly honest staff
Cons: Had issues was scary during in highway
Pros: low cost
Cons: far from airport. they don't answer the phone
Cons: Want my deposit back
Pros: Cheap for a decent car
Cons: Kind of sketchy part of town
Cons: I was unable to pick up the car because there was no response for a shuttle pick up.
Pros: Representatives were rude and there was no car available
Pros: Value and the folks at the center
Cons: Nobody answers the phone.
Cons: Car seat was dirty with many spots. We asked the rental agent and they did not have any cars in the same category. They offered a car in the lower category after a long wait time but wouldn’t comp for it and asked us to pay extra for cars that were not In that category. We left after waiting a while.
Pros: Quick and efficient
Pros: Fast drop-off
Cons: Slow pick-up
Pros: The off site location provided better rate, but getting there was kind of a pain in the butt since you had to Goto the airport rental car location which was accessible via a shuttle then get on another shuttle to get to their offsite location
Cons: When I went to drop off the car, they were closed. We were not told when we picked up the car, that they wouldn’t be open till 6 am , it was a good thing I dropped off my husband and baby and Our bags to check in while I returned the carnor we would have been very late to catch our flight.
Pros: All went smooth, good service too.
Cons: As I went to return car, I noticed the address on the damage sheet was different than where I thought I was supposed to return it. So I made a call, to check. Turns out they had run out of their sheets so were using some from a different address. I wish it could have been more clear.
Pros: shuttle to from-- easy drop-off
Cons: Gas Tank was not full ( down 1 notch on gauge ). no biggie really but I filled it up when I returned it
Pros: Friendly staff.
Cons: Instructions are unclear from Airport to MEX. I brought the car back Full but the line was SOOO slightly off from the Full line, as in BARELY off and they weren't that kind about it. Even brought the receipt and you can tell the lady at the desk was not pleased. There's better ways to react to that type of thing.
Pros: I like this company because very friendly , good price and good cars
Cons: The time that you spend to wait for shuttle, they are located out of airport.
Pros: The return process was straightforward.
Cons: It was not disclosed that Mex is offsite and requires 2 shuttles from the airport. It took 40 minutes for the 2nd shuttle to arrive. The woman at the front desk was originally cold and dismissive when I ran into problems regarding liability insurance. The total cost of my rental ended up being $150 more than quoted by DiscoverCar Hire. Instead of being the best deal, it was the most expensive option available. I felt scammed, angry, and trapped.
Cons: You gave our car away when we were delayed to the next morning
Pros: The shuttle was fast a friendly
Pros: i didn’t like the experience at all.
Cons: the whole process was seriously a nightmare, from the pickup process to the girl at the front desk with ZERO empathy and a really terrible attitude, it was the worst car renting experience i’ve ever had.
Pros: Best price in SD for car. Excellent return to airport auto terminal, and a very short walk to airport bus.
Cons: VERY SLOW airport pick up—about 45 min. Inconvenient ramp to trailer office. “Midsize” was really a compact.
Pros: took a long time to get shuttle from rental car at airport to mex location
Cons: They never answered the phone to come and pick me up at the airport. I would up having to rent from another rental company
Pros: Nothing. They are the worst company I have attempted to work with in recent memory.
Cons: They were difficult to add my wife to the reservation. Discover car hire had to call them for me. But eventually Mex added her to the reservation. Once we landed, Mex did not have a car for us. They said they overbooked, and that we could wait to see if a car gets returned and we could have it, but they had no ETA as to when a car would be avail. They were not helpful or apologetic in the slightest.
Pros: Nothing. Worst company. Bad customer service and rude management.
Pros: Friendly and helpful.
Cons: Only one agent, so check in was a little slow. After check in, no one was outside to show us the car. I had to pop open the trunk to see which car was ours.
Pros: Great customer service
Cons: Had a great experience
Cons: The lady at the pick up was extremely rude. She doesn't have any cust service skills.
Pros: I did not like any of the services.
Cons: They had a very difficult time finding the reservation, they didn't give us the car we paid extra for, and they charged us for extra insurance even though we already paid for full coverage through Discover Car Hire. They refused to refund us the insurance cost when we advised them of the error. I asked to speak with their manager and they said they would cc us on an email which we have yet to receive. They also only have one person who receives, cleans, and drives the transport vehicle.
Pros: Car was nice, pickup was easy. (Return was NOT easy...see notes!)
Cons: I wanted to return the car early. There was a $15 fee because they weren't open (OK with me). I asked her to revise the form, but it didn't say WHERE to return the car. There also is no sign outside the building where to return cars outside working hours (the gate is locked and it isn't a good neighborhood, so you can't just leave the car with the keys). I had to call MEXICO to find someone. Please put up a sign telling people where to take cars outside business hours!!
Cons: They could not find my reservation. Multiple long phone calls yielded nothing. The staff (in in person interactions during pick up) seemed far more interested in nickel and diming me for add-ons than making sure my basic needs were met. I guess you get what you pay for with a low cost option like this. I will actively tell friends to avoid using this business.
Pros: Quick and personalized pick up at rental depot.
Pros: The shuttle to pick me up was prompt and the driver was polite. When dropping the car off the gentleman outside cleaning the vehicles was friendly.
Cons: The women at the customer counter were rude not only to me but 2 other customers. They didnt not honor the price listed for daily insurance on your website, even with the a email receipt. Instead the cost of the insurance double in price per day when I picked the car up. This was a horrible experience and I would not recommend anyone renting a car at this facility.
Pros: It was centrally located and easy to find
Cons: The staff were rude to each other and my car was blocked in even though I was the first rental of the day.
Pros: I went to the rental car company and they told me we do not have any car at this time. Will never get anything from your website or from MEX rent a car
Cons: I went to the rental car company and they told me we do not have any car at this time. Will never get anything from your website or from MEX rent a car
Cons: They never answered their phone and were closed when we went to pick our car up.
Pros: Nothing. Untrained employees. Excessive wait of 40 minutes with only ONE person in front of me. Excessive 30 minute wait for their shuttle AFTER taking the shuttle to the typical car rental facility.
Cons: MEX Car Rental is the absolute worst experience I have ever had in my 28 years of renting cars on a regular basis. 30 Min to get to them. 45 minutes in line once there with only ONE person in front of me (untrained person), Charged $25 because they don't open before I needed to return the car, AND the Car was a piece of JUNK. Leaking tires I had to fill twice, loose stearing, breaks that grabbed, massive dents, vomit stains, doors that don't unlock remotely, no electric windows... THE WORST!
Pros: All other employees were very pleasant.
Cons: Didn't like going to another car rental facility for airport drop off due to shuttle not being able to drive us directly to airport. Wasn't planning for that so it cost me more time to get to airport for check in. Better explanation of insurance purchased online through third party.
Cons: MEX RENT A CAR was not available in person or by phone when we arrived. We had to rent at the airport from another service. Extremely inconvenienced and would never consider either company again.
Pros: Would never use this again
Pros: New car, clean
Cons: two step process to get to rental
Pros: Shuttle driver. Car itself wasn't what I thought (And what I saw available in the lot), but was fine.
Cons: See above. Staff were fine, manager was ADD and pushy. Big thing was not knowing that they weren't with the rest of the rental cars, having to find out how to get my car, the extra time of the second shuttle, and the rudeness of the manager who handled my rental.
Pros: nothing I could not get service or get help from anyone.
Pros: Being able to just drop it off at a park and fly near the airport
Cons: Two things - The extra wait to get to the counter, and a lot of time sitting waiting for one person to move out 5 cars from the lot so I could get to mine. But, for the price and the car, I'm fine with that.
Pros: No help
Cons: Service person did not care to try and give me options when they found my reservation was cancelled.
Pros: Picking up the car went quickly once we got shuttled there.
Cons: When dropping of the car we experienced very poor service from the rep and she said everything was OK and she didn't allow me to close out the contract which I found as strange
Pros: Great car
Cons: Price changing-felt like I was scammed
Cons: I made a reservation and the contract was not fulfilled by Mex Rent A Car as they did not have a car that fit our needs.
Cons: Long wait to be picked up at the airport, didn’t answer phone and had to call repeatedly before someone picked up. Limited transportation to and from airport. Started at eight in the morning.
Cons: The agent essentially swindled me into paying extra even after I asked her about said extra charges. Tried to call and receive partial refund for the charge and they said I was out of luck. Also was told shuttle driver would be available at 7 and he was not, forcing my family and ito take a Lyft vehicle to airport.
Pros: The car was nice.
Cons: I felt the sales pitch from the beginning, getting charged for a full tank of gas without it being clearly explained to me. I also went to return my car, arrived only THREE minutes after my return time (8pm) to find a locked lot and staff gone. Luckily a grounds keeper was there to take the car, but I would need to close my account the following day. I have called numerous times, only to be put on hold with no return or not even being able to get through. I have also emailed with no response.
Cons: We couldn’t pick up our car in time because our flight got delayed. We had to get another car from another company and we didn’t get a full refund.
Pros: Good value, efficient, convenient location.
Cons: The car we reserved was not available, but the substitute was acceptable.
Pros: Ease of rental experience.
Cons: The car was very budget rental, which I had expected, and had some nicks and dents to the body of the car. The drivers door was difficult to open with the key. We reported that a upon drop off, so hopefully they were able to fix it before the next customer rented it.
Pros: Price and car was what I expected.
Cons: Mex Rent rep was a bit pushy about added coverages. Drop of hours (7:00 AM) was not posted until we picked vehicle up. Remote drop off was inconvenient to my early San Diego departure.
Cons: I did not pick up the car that I rented because the location was closed when I arrived.
Pros: Staff was nice. Very efficient in returning the car and shuttle back to major car rental hub.
Cons: Didn't like having to take the bus to the main car rental hub only to find out we had to wait for the Mex shuttle to another location. Took well over an hour and too many people waiting at the same time to pick up their cars. Mex shuttle was too small and very crowded. Not good if you are in a hurry or under time constraints. Why can't Mex pick us up at the airport?
Pros: didn't work
Cons: didn't work
Pros: The price of rental was comparably good. People tried to be nice despite what I imagine is poor organization.
Cons: Things I described above. Too long to get picked up. Didn't get the car we asked for. Almost was like a bait and switch. A disappointing experience.
Cons: very Rude representatives, Demanding insurance proof and insisting on purchasing theirs. had insurance proof emailed to them, but they would not accept it. insisted on coming back to the rental office resulting with a 70 mile round trip. having to take their shuttle to the main shuttle. making bogus claims about damage to the vehicle which was there when we left the lot. shoving paper at me to describe an accident that never happened. making me sign it before letting me leave. worst experience
Cons: Almost was unable to rent the car because for some reason they had the wrong dates in their system.
Cons: Passive aggressive sales agent, waited WAY TOO LONG for pickup shuttle at rental car center, called twice for pickup. Was told driver would be right there, called again after 30 minutes, will never go offsite again, I'll pay the few bucks more to stay with a company at the rental center.
Pros: Car drop off was fast - that's the only thing
Cons: not accepting my already paid insurance
Pros: It was inexpensive, and the car was clean and nice.
Cons: That the company was off site from the airport, and had shortened hours. I would have like to drop the car off earlier but they didn't open until 7 am.
Pros: Didn’t even get a rental car. Nobody called to tell me that there were no cars left. Waited for a shuttle that I called for from the car rental place for over an hour, had to call back and was THEN told that they had no cars, despite my reservation. Offered absolutely no assistance or apology. Said all cars came back “damaged” today.
Pros: Fast and easy
Cons: That they didn't have a car seat like you sold us.
Cons: Same thing as my overall experience. I went in thinking I had reserved an intermediate vehicle, but was told I booked a VERY BASIC (agent emphasis added, not mine) compact. Ended up having to spend $100 more to get the vehicle I thought I was getting to start with. Definitely never using this company again.
Cons: Car was beat up, dents, scratches all over. So basic there is no keyhole on passenger side, cannot open door if it's locked. Have to lock and unlock each door individually. I could have gotten a much better car for that price elsewhere. Big mistake that I will never make again.
Cons: Hard to contact
Pros: The car lot guys were very nice as was the driver.
Cons: The agents were very rude. Extremely rude and I would not rent from them again. The car interior was very stained and the tires were low of air immediately after I left. When I called them about it, they said I must have run over a nail and they would charge me for the tire. It ended up just being low, so after I filled the tire, everything was fine. I did not like the customer service attitude from their agents at all!
Pros: The car and price were unmatchable. Also, the proximity to downtown was a major plus.
Cons: The fact that they only accept Credit Cards and do not accept debit cards.
Pros: Friendly and comfortable shuttle service.
Cons: Long wait time, prices are anything but "up front" will unexpected fees and insurance, and money deposit.
Pros: I didnt like it at all!! The lady at the desk she was so rude and she was not helping !! i asked my when i booked the car total was 75$ but why i am paying 215$ she was saying there is insurance there is gas bla bla bla!! i rent car many times from kayak.com and i never had that much price difference!!
Cons: I didn't get services
Pros: It was nice having the confidence of a car rental
Cons: The price was far more than quoted. I would not rent a car again because of the cost.
Pros: Nice, reliable car that ran well, had no problems with it at all.
Cons: See above
Pros: Car was clean.
Cons: Slow service. Waited for 30 mins.
Pros: NOTHING AT ALL, BAD EXPERIENCE, WILL NOT RENT FROM THEM AT ALL, AND WILL NOT RECOMMEND ANYONE TO RENT FROM THEM.
Cons: My wife was called in to MEX RENT A CAR in between the 120 min grace period, and at the time we arrive to MAX RENT A CAR, she was saying we were late for 120 min, and we confirm that we do reach them before that. Anyway, she was saying because we use DISCOVER CAR HIRE as a third party to book the rental instead of book directly from there web site, she cannot provide us a car. we end up paying double of the price from somewhere else.
Pros: No line to get the car
Cons: Mex Rent A Car agent did not greet me and in a very unpleasant tone said there was a balance due of ~$ 43 without further explanation. I had to ask why and he started to give me the explanation about being late and that I should know if I had read the contract, He frankly was not courteous and showed zero sense of customer service. Never was I informed that the extra day would be at their daily price, not DiscoverHire price. Overall a very bad experience for me. Will not use them again.
Pros: I was very happy that very little extra time was needed to do the Mex shuttle to get to the main rental car place.
Cons: Not very clear about rental agreement terms.
Cons: canceled my reservation and didn't have another car for me
Pros: see above
Cons: nothing really
Cons: My reservation was for 7am. I paid for a cab to location and location was closed, sign on gate said they opened at 8am. I called 5 times no one answered nor was there a voicemail. I paid for a cab back home and finally got a hold of someone 40minutes after my scheduled pickup. I had to pay again fro another cab back to the location. I was not offered a rid or discount for this HUGE inconvenience which I missed an appointment and had to reschedule for work.
Pros: Friendly people
Cons: The drop off couldn't be at the gate
Pros: Not much.
Cons: Most basic model ever. No key lock on the passenger side--the driver had to get in and manually open the doors! It also had manual windows. Having to take two shuttle buses to pick up the car was not convenient, considering the luggage, and their driver took more than a half hour to come for us! Returning was worse. Attendant arrived late and said shuttle wasn't available for another 45 mins. We had to hire an Uber car to take us. This was unacceptable, but we had no choice. Won't use Mex again
Pros: Mex car was CLOSED. Our flight was delayed, and after taking the shuttle all the way to the rental car area, we didn't see a sign for MEX rent a car. Only when I looked at the OTHER sign did i see to call a number, and when I called, no answer.
Cons: How do you guys stay open if you close at EIGHT pm???
Pros: That it was fast and easy. The person who checked the car once I received it and the last agent who checked me out where great and friendly.
Cons: The attitude displayed by the agent who gave me the car ... she did not want to be there and it totally showed.
Pros: NIce people
Cons: Lousy car
Pros: easy drop off, car was adequate and in good condition. the guy who checked out the car and checked it in was fast and friendly.
Cons: the rental representative who serviced us was ok, not particularly polite nor rude, however the one next to her behind the desk was rude and pushy. she said some things that i wasn't sure was legal to guilt a customer into buying insurance.
Pros: Agent when picking up washer helpful and friendly
Cons: Location was not at rental car center.
Pros: Service was excellent. Very little wait for the shuttle; counter staff were friendly and helpful. The car was new and clean. Outside staff was also friendly and helpful.
Cons: There were no complaints at all. I would highly recommend Mex Rent a Car.
Pros: Employees were very friendly.
Cons: Seats were stained & had cigarette burns. Brought all my insurance and AAA information to avoid additional "hidden" fees but was told I had to take your coverage anyway. Rental car ended up being over twice what I was quoted.
Pros: The price was the best. But no car was available in San Diego.
Cons: Very poor rental company. They did not have a car available for me. Another gentleman was in the office and in the same situation as me. Clearly they ran out of cars than left the office early.
Pros: Drop off was very fast
Cons: No issues
Pros: Friendly staff
Cons: Hard to reach people in charge when they overbilled me for services.
Pros: Everyone was very friendly.
Pros: They were very courteous and picked me up at the off site area quickly.
Cons: The car was definitely bottom of the line in models, with rollup windows and unable to unlock the doors from one switch. They said they would email my receipt and I have not received it yet.
Pros: They were good about being flexible in the reservation,
Cons: but terribly unorganized and inefficient
Pros: Everyone was very friendly and clear with the expectations.
Cons: The car had food on the ground when we picked it up, and was the most basic car possible and did not have any amenities such as a car charger.
Cons: Good personnel and good value, but having to depend on TWO shuttles between the San Diego passenger terminal and the car lot was clumsy and time-consuming.
Pros: The van runs frequently from the rental car center to Mex Rent a Car.
Cons: Nothing. The car was very basic, but for the price, it was well worth it.
Pros: It was very easy to get from the airport to the car rental office. Staff was very friendly.
Cons: The service was very good. The car didn't have auto windows or locks, which was a bit of a hassle with unlocking all 4 doors from the inside.
Cons: 1) Mex Car is off site: Needed to take TWO shuttles from the airport -- one to the general Car Rental center, and then from there to Mex Car. 2) They are only open limited hours. If our flight had been delayed, or if we were leaving early in the morning, we couldn't have gotten service.
Pros: Cheaper than other rentals and didn't have to wait in line very long.
Cons: The car was cheap and had scratches all over the car. It didn't even have power door locks or windows.
Cons: I didn’t expect the car to be a cheap model with no power door locks or windows.
Pros: Nothing. They gave our car away.
Pros: Best rental car in San Diego for the price
Cons: Extra shuttle must take from rental car facility
Pros: nothing - never made it to their facility which was closed VERY EARLY - 8PM?
Cons: nothing - never made it to their facility which was closed VERY EARLY - 8PM?
Pros: Nothing: They failed to provide me a car, and told me that it was not their problem that they did not have a car for me because it was discover car hire who had a contract with me and not mex car rental. W.T.F.?
Cons: Ashley's (claimed to be the manager) bad attitude and refusal to assist me find an alternative vendor after failing to fulfill her companies contract. It almost seemed as though I was about to be given a.car until ashley misheard my name multiple times and appeared to get angry then after all the fuss tells me that there is no availability. She should have started the conversation with "we dnt have any cars" instead of saying "sure.. let me check you reservation".
Pros: Very good service both pick up and return!!
Cons: Very good service both pick up and return!!
Pros: Best value, by far.
Cons: Nothing important. They were the best value.
Pros: Despite the lack of reservation, they were able to accommodate me.They provide a shuttle to AirPort.
Cons: They charge too much for gas, if tank is not full. They seemed short staffed.
Pros: The employees were friendly, efficient and professional.
Cons: Our car was bare-bones, no extra options at all ( why it was so cheap to rent) and the back seat had something spilled and dried on it.
Cons: Per your instructions on picking up the car there was to be a courtesy phone at the car rental terminal to call for pickup. However after much searching all we found was the sign with your phone number. This phone number was different than the one listed on my reservation(which didn’t work).
Pros: No additional charges.
Cons: A little inconvenient off site location from main rental car building. Had to take another bus to off site location. My daughter was impatient.
Pros: Hard to find, canceled rental.
Cons: Did not get refunded
Pros: It was quick and easy to check in and check out.
Cons: When I got to the airport they did not have my reservation, even though I had prepaid carhire. They did not offer assistant or to help or offer any recommendations. I would never use this service again.
Pros: ABSOLUTELY NOTHING.....THEY LEFT US HANGING
Pros: The price was the best available in the area
Cons: They didn’t answer the phone when we landed. We called and let it ring for 20 minutes before someone answered and asked me to hold...40 minutes later, I was still on hold and stranded at the airport with a cranky 5 month old baby. I ended up renting at another location and spending three times as much. Several hours later I called back and explained how nobody would answer the phone and I had to go somewhere else. Their response was “okay” and they cancelled my reservation.
Cons: This deposit I have not received back
Cons: Off site & did not answer phone when I tried to call after landing & meeting with others that I was responsible for.
Pros: Friendly customer service
Cons: Car was sub standard....roll down windows (really?), no place up front to store anything, no remote, had to reach over from driver’s seat to unlock all passenger doors. Could only unlock car at driver’s door. Unlocking rear doors was very cumbersome. This car had no basic comfort features. I felt I was in a 10 year old car.
Cons: No vehicle provided eventhough I have a reservation.
Pros: great customer service.very affordable rate.
Pros: Friendly employees.
Cons: It took far too long to pick up the car. There was only one very slow worker and a very long line of customers.
Pros: it is less expensive
Cons: rental car was not available when I arrived. The rental car location is not located in the airport or the airport rental facility
Pros: People were nice.
Cons: Did not have car that I reserved. Car was old/worn tires/not in good shape. Had to double shuttle from airport and would not have rented from here if I had known this--since it took way to long to get the car.
Cons: WORST CAR RENTAL COMPANY ON THE PLANET
Pros: Friendly and efficient cient
Cons: Nothing. Car had 43k miles but in good condition and ran well
Pros: Not crowded, car was ready and once I arrived there, I got the car in a timely fashion. Unclear drop-off instructions for cars returned prior to opening.
Cons: (1) Required two shuttles and a wait to get to the care rental location. (2) The hours did not accommodate my drop-off, so I had to pay for separate transportation to the airport.
Pros: Would not recommend. Dirty on inside- cup holders had hair and sticky food all over it. Seats were stained. Outside of car has dents and scratches all over it. Very dissapointed as we rented this car for our family for 5 days.
Cons: Would not recommend. Dirty on inside- cup holders had hair and sticky food all over it. Seats were stained. Outside of car has dents and scratches all over it. Very dissapointed as we rented this car for our family for 5 days.
Pros: The willingness of the agents to help us out even after it closed at 8pm. We were at the airport a half hour ahead of time, however.
Cons: The instructions for pickup. It wasn't worded clearly that after exiting the airport and going to car rental pickups Bay that you needed to catch a shuttle to the car rental terminal before calling them to pick you up from there. It made it seem like they'd pick you up from the car rental area outside of the airport and not the car rental terminal. This meant that we got to them after 8pm, but luckily we had been in contact and could still pick the car up.
Cons: They rented my car out to someone else when my flight was delayed. would not return my down payment.
Pros: Nice new car
Cons: Car smelled like gym sweat. Like they washed the seats and didn't let it dry
Pros: Nothing. Agent was rude and didn't believe we had a reservation and wouldn't even listen
Cons: Everything. Service was poor. I will spread to family and friends not to use
Pros: Nice clean vehicles, modern clean large AC shuttle bus. Friendly folks. No up-selling pressure and accepted my personal car insurance (USAA) without qualms.
Pros: Loved the price. So much cheaper than the big name outfits.
Cons: Was difficult to locate the actual car rental place; it's not at the same place as all the other car rentals.
Cons: There was only one service person at the front desk when I picked up the car and my wait was way too long.
Pros: Great price. Poliye employees.
Cons: Slow pickup upon arrival.
Pros: There were not many other people in line, so I did not have to wait long.
Cons: I felt the agent was pushy about me buying insurance from them. I’ve said no to other companies and they didn’t make me feel defensive or belittled. I appreciate when that happens.
Pros: The worst. I will post bad reviews everywhere I can find. If your company was where I live I would drive to your place of business and complain loudly. This was planned and a repeated scam I’m sure. I wish I knew how to make sure your company never does business again.
Cons: Your company is by far the worst car rental company Inhave ever dealt with. It is hard to imagine how anyone who works for you, manages your employees or owns the company can look at themselves in the mirror.
Pros: It was quick--
Cons: Taking the extra shuttle, however it was probably faster than standing in line.
Cons: Car was not the size expected. Lights were on in car and they would not let me exchange. They said the car was fine. Drop off was hard to find. Had to worry the car would break down the whole time. Never again.
Pros: everything was very good except for the additional cost for the insurance. but the additional cost makes a huge difference on whether i would or would not rent a car.
Cons: overall i was left disatisfied, in canada when i rent a car i do not need additional insurance. when i got down there i had to pay additional insurance - liability- which i did not anticipate or look into before going down, so it made the cost of the car way more then i had wanted. i chose hotel, based on whether i could or could not rent a car, and the cost of the car was offset by a cheaper hotel, and with the additional costs for the car, i may have chosen to not get a car and pay the exta
Pros: NO PROBLEMS
Pros: Loved the unlimited mileage. Was able to do a lot for our vacation. Best vacation ever.
Pros: The staff was extremely friendly and very informative
Cons: At first it was having to drop the car off at the shuttle n fly b/c i had an early flight, but with that being said, it was probably easier to do it that way, so really cant complain
Pros: straight forward transaction
Cons: first time i got a rental car that was so basic: manual winding window, no unlock to all door function, no usb port. other rental car companies have these functions at the same price. but overall it was fair experience.
Pros: Affordable rental.
Cons: Far from the airport (two shuttles to get there). Not obvious you had to call to get the second shuttle to pick you up.
Cons: No shuttle
Cons: they did not answer the phone and i could not pick up a car from them
Pros: The staff were absolutely wonderful!
Cons: I was completely satisfied!
Pros: Very friendly, personable-- no lines!
Pros: I was actually prepared to give Mex a 5-star Yelp review until my return when I was charged 150% of my quoted price. The car & price were initially outstanding. Your bad policy not only cost you a positive review, but also a return customer.
Pros: The staff was very efficient and helpful.
Cons: That I had to ride two buses to get to the lot and that you charged $30 t book it and did not make that clear up front.
Pros: Drop off was very easy
Cons: They were a bit understaffed at pick up.
Cons: Very unhelpful agents.
Pros: I liked the price except cost of car seat was too high.
Cons: Having to take 2 shuttles was not good. The car seat cost too high The rep was horrible at customer service and language
Pros: Very polite, very, very clean office and condition of car.
Cons: Amount of time waiting to get picked up at airport.
Pros: Although we had never heard of Mex Rent a Car, they did a great job and we were extremely satisfied. They were off site from the airport, but it was easy to follow the directions and find where the shuttle picked us up.
Cons: The phone rang about 30 times before they answered when we were calling for the shuttle to pick us up at the car rental facility, made me a bit worried about their legitamacy!! But after that, everything was perfecto!! :)
Pros: Friendly staff, fast rental process once I arrived.
Cons: It was a little bit inconvenient and added extra time to shuttle to the rental building and shuttle again to the MEX counter however, it was worth the lower price!
Pros: Cheap rates, and great value rental
Cons: Not overtly friendly and did not make customer service a priority. Had trouble finding an employee to drop my car off to.
Pros: Very easy to talk to, super helpful, especially considering how our morning flight was canceled and they were able to accommodate our request in moving the rental time back.
Cons: Just a bit farther than I expected from the airport and I didn't allocate time for that, but that's not really their problem.
Cons: I made a rental for 8PM and was not told that the rental location closed at 8PM, therefore, was unable to get the vehicle. The rep I spoke with that evening said that I could get my vehicle the next morning; when I called to confirm the address, I was told that my reservation had expired and there were no longer any vehicles available. I am still trying to be refunded for my downpayment. Overall, a very bad experience and was misinformed throughout the process.
Pros: Excellent value, friendly and helpful staff.
Pros: mostly nice people
Cons: Off property of airport. Customer service is lacking, wouldn't work with us since we arrived early.
Pros: easy, friendly service
Cons: maybe more vehicle options would be nice
Pros: did what was agreed
Pros: Everything was great
Cons: need to take 2 shuttles to get to location, which takes an extra 20+ minutes. That causes people to come in groups, and also increases check in time.
Cons: We had to call twice for shuttle pick up. We waited a little long at the airport for the shuttle. Other then that no complaints excellent service.
Pros: excellent service by the rental desk agent (wish I could remember his name!)
Pros: We liked the car provided and the cost was very reasonable.
Pros: The car was clean.
Cons: It took 40mins to get my car, only 4 people in front of me with prebooks. The car had Roll Down windows, manual locks.
Cons: I rented the car Sunday morning to pick up 5 hrs later and wasn't aware it would that this was a third party I was renting from. When I got there they did not have a car from me. The deposit charge was never removed from my card.
Pros: My girlfriend and I came up with some inside jokes about how ridiculous of a rental car place service it was.
Cons: Never got a car, paid a fee. The contact line is literally some employee's cell phone.
Pros: Friendly staff, answered all questions and concerns.
Cons: No complaints about the service. Just wish the description of car was much clearer. Didn't realize car was totally manual with the locks and rolling down the windows-made it a little frustrating to remember to manually lock the doors and having to reach over to unlock... But besides that, the service overall was great.
Pros: Despite them being off site from the airport rental facility, the extra step was very easy and quick. Every employee I had contact with was super nice and made the process great. I was worried about using a small rental company but will use them again and refer others to them. Definitely a good experience.
Cons: I didn't have any problems
Pros: The cost.
Cons: That they weren't open when I needed the car. They made me waste over two hours waiting around when I needed to be doing other things. The cars airbag light came on 20 miles into my drive.
Cons: Stained seats, bumper starting to fall off.
Pros: didn't have to wait long for a representative, he was very thorough, professional and informative.
Cons: the double-shuttle to get there (in San Diego) is a bit of a pain, but not too bad)
Cons: After inspection outside on the car the desk respresentative indoors had to recheck it!
Cons: Car had uneven tire pressure, sneakily added insurance
Cons: Worst experience ever
Pros: Easy, fast, competitive
Cons: No complaints
Cons: DO NOT RENT HERE. THESE PEOPLE WILL TAKE ADVANTAGE OF YOU AND WILL.SCAM YOU.. WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED!!!
Cons: Car was reserved. Was never contacted that they were not able to find a car. Hold put on credit card and I've never heard from anyone again.
Pros: Not much.
Cons: Service was terrible. Do not honor their reservation deals through third party sites. Paid double what was quoted to me for a car way smaller than what I booked. Terrible!!!!
Pros: FABULOUS CUSTOMER SERVICE
Cons: Being told there is a phone for shuttle at car rental place in San Diego. Not true. Seeing the van. having my luggage put in and going to get a seat and the person with a child would not hold the child, so I had to get out of the van and have my luggage taken out.
Pros: nice people
Cons: further offsite- 2 shuttles
Pros: All was as expected with a good price
Cons: All OK
Pros: Nice shuttles. Friendly customer service.
Cons: Unfortunately our flight was delayed and the car rental office was closed when we arrived and no one answered our calls. We did not get our car and lost our deposit.
Pros: The price is much cheaper than the larger car rental companies and definitely satisfactory.
Cons: There needs to be more than 1 person working the desk for pick ups. It did take an hour wait to pick up the car.
Cons: The car company cancelled my reservation. They also said they'd fix it and i never heard back from them. I should not be charged for a company cancelling on ME!
Pros: THERE WAS NO RENTAL CAR! HAVE BEEN COMMUNICATING THIS TO YOUR 'SUPORT' TEAM FOR 2 WEEKS NOW!!
Cons: THERE WAS NO RENTAL CAR! HAVE BEEN COMMUNICATING THIS TO YOUR 'SUPORT' TEAM FOR 2 WEEKS NOW!!
Pros: Friendly people.
Cons: They had good service. The only problem is the amount of time to actually get the car. Shuttle from Airport to Car Rental facility near airport. Then had to call Mex Rent A Car to come pick us up. Total time from airport to Car Mex was 45 minutes.
Pros: Nothing. You guys are terrible.
Cons: They were fine.
Pros: Service was friendly.
Cons: Was overcharged
Pros: Didn't spend much time with them as they wanted to charge heavily for a change. Did not rent from them, but rather cancelled the appointment.