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Pick-up location

Ponta Delgada Port, Ponta Delgada, Portugal - Azores Islands

Return car in same location

Pick-up date

Drop-off date

Driver's country of residence is United States of America (USA) and age is 30-65

Ilha Verde at Ponta Delgada Port

Solmar Avenida Center - Lj 14 r/c - 9504-529 Ponta Delgada

00351 296 304 858

Drop-off instructions

Please clarify Drop-off instructions with Car Provider upon Pick-up.

Business hours

Mon:08:00-19:00

Tue:08:00-19:00

Wed:08:00-19:00

Thu:08:00-19:00

Fri:08:00-19:00

Sat:08:00-19:00

Sun:08:00-19:00

Key box

Customer Ratings and Latest Reviews

Overall value for money of your rental car

Ease of finding rental desk or representative

Efficiency of the car rental agents

Time spent picking up the car

Time spent dropping off the car

Car cleanliness

Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.

Portugal

Renault Twingo

March 25, 2024

Pros: Very professional, kind, always with a smile

United States of America (USA)

Ford Fiesta

February 23, 2024

Pros: I think our agent was Luis, he was very professional, friendly, English was very good. He took extra steps to note all the issues on the car before we left. Highly recommend him.

Cons: Car was a little dented but otherwise fine

Lithuania

Renault Twingo

September 18, 2023

Pros: Smooth sailing.

Cons: Air conditioner was not working.

United States of America (USA)

Ford Fiesta

May 26, 2023

Pros: Friendly and helpful

Cons: This isn’t the fault of any of the people who helped me but when you rent a car it automatically gives you a manual car which I didn’t know and I can only drive an automatic. I went back to exchange the car for an automatic and found out that it cost an additional €250. I wish it was more explicit on the website that manual cars are the default

Portugal

Hyundai i10

May 3, 2023

Pros: Friendly staff and clear instructions

Cons: The car maintenance could be improved since the tires were quite used and the breaks were already making lots of noise. There was also a 20 minute waiting for the pick up of the car as there was none available by the time we picked it up.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes

Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 1200.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax.

Rate excludes

The following surcharges may apply: Harbour Surcharge, Piers & Gares Surcharge.

Driver requirements

Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 24.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): Canada, United Kingdom, USA, EU.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
For driver licenses from countries not party to the Geneva / Vienna Convention on Road Traffic (e.g., China), an official translation of the license in the following language(s): English, together with the original license, must be presented.

In order to pick up the car, the following documents are required: passport, valid driver license, credit or debit card on a main driver's name, booking voucher.

Deposit and deductible policy

A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
A deposit for a tank of fuel is required upon collecting the vehicle.

Payment policy

At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Prepaid cards, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
All credit cards must be capable of the following: Embossed; cards without this capability will not be accepted.

The following payment methods are not accepted for payment: Maestro.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).

Cross-border policy

Moving the car from one island to another is allowed.
One-way rentals are not possible between islands.

Optional extras and services

Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Booster seat (4-10 years of age), Delivery fee.
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

It is allowed to add up to 2 additional drivers.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.

Fuel policy

The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
A deposit for a tank of fuel is required upon pick up.

Business hours

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Service outside of business hours is available by request and for an additional charge.

Pick-up & Drop-off

Mon:	08:00 - 19:00
Tue:	08:00 - 19:00
Wed:	08:00 - 19:00
Thu:	08:00 - 19:00
Fri:	08:00 - 19:00
Sat:	08:00 - 19:00
Sun:	08:00 - 19:00

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