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GreenMotion at London Paddington Train Station
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Friendly and informative people at the counter
Pros: Don’t hire an electric car unless you can be certain of finding a charge station - especially in central London.
Pros: nice clean cars
Cons: service over all
Pros: Car drop off was quite smooth.
Cons: I was given a small petrol car instead of a hybrid mid sized car. I have no choice but to accept as there was no other car available.
Cons: In the decade I have been driving, I have not had such a negative care rental experience. Poor customer service, needless charges, long wait to pick up the car, dirty car on pick up.
Pros: The guys in the office were clear.
Cons: Once again, the pricing advertised is nowhere near the price you pay. It's a total joke, with so many different whats, ifs and maybes that you might as well advertise that you pay me to drive the bloody thing - I'd still end up paying well over what the adverts say. There's always a reason, but there's never a clear way of finding out what you're going to pay before you get to the office. I find this hugely disappointing and entirely unprofessional.
Cons: They scam people out of money
Pros: Car was good, clean and new.
Cons: Surly service from GreenMotion desk. Good service when I picked up car (so happened the person serving me was friendly but noticed others were not so friendly), but surly on return of the car. it's very simple... just have a smile, or be a bit warmer when dealing with customers. Make the customer feel they are being helped!!! It felt that we were doing Green Motion desk staff a favour!!!
Pros: The car itself was fine.
Cons: Extremely slow customer service, especially at the drop-off. The office was closed even though it was well within the opening hours. Staff members came from another site. Frustrating wait after a long journey.
Cons: Time taken at the till. Waiting for almost an hour to get the car. Charge for additional package such as mileage.
Pros: The rental car agent was incredibly helpful, however as a company GreenMotion has a lot of hidden fees
Cons: The amount the booked online was tripled at the end, and also we had to pay additional 70GBP to lower the deposit as my card didn't have enough balance to lock out 1200 GBP which wasn't stated before
Pros: Nothing to like
Cons: Green motion is a disgrace. They did not respect even the basic provisions of social distancing, breathing and talking on each other's face and on their customers' during the COVID pandemic. They made customers wait for hours, spending 30+ minutes per customer. Once complained, a man came out and bullied two customers ('you cannot behave like adults'), refusing to honour the rental agreement. Border line illegal, risky and huge waste of time. I am escalating the matter with the authorities.
Pros: Environmentally conscious
Cons: Tire had a slow leak, possibly when we picked it up. We needed to replace tire on our last day and so were unable to return at time specified. Instead or receiving a day’s grace, we were made to pay for another day. Because tires were not covered by Green Motion’s insurance plan, we paid out of pocket. I am pursuing a refund for the additional day but have not had a response yet.
Pros: We waited a full hour to collect the car, only to find out that our online booking with Discover Car Hire was not valid as it was in my name, and we used my dad's licence. So I lost £70
Pros: Good but needs improvement
Pros: Nice staff
Cons: Took too long to pick it up - 45 minutes in the office The car was almost on empty within 5 km - warning light Dusty inside
Cons: Battered car, Kia not VW.
Pros: Excellent value for money.
Cons: Very large excess. Administrative fees for things like speeding tickets are extremely high (£84 per ticket).
Cons: Was a huge disappointment to find that after I paid the initial deposit I was then told at the reception desk I couldn't rent a car because I had my license under 2 years and that I couldn't get my deposit back. Surely they should check all of this before confirming booking and taking money.
Pros: Literally nothing.
Cons: Literally everything except the dropoff, which didn't require anything other than parking and dropping the key in a bin.
Pros: The staff on site were very professional
Cons: Hidden costs. Systems. Bullshit attitude towards customers from non facing staff.
Pros: Almost nothing, return was easy and the employee there was friendly and reasonable to work with.
Cons: Where to begin: Wouldn’t let me use my Visa because it did not have an embossed number, which created serious issues. Incredibly slow checkout (50 mins from my arrival to departure), unreasonable requirements (clean car before returning?!), tank was only 1/4 full. I could go on. Worst car rental experience of dozens I’ve had in recent years.
Pros: Car was in great condition and the drop-off process was quick and easy.
Cons: Had to wait quite a while when picking up the car (after paperwork was completed). Also, as noted above, wasn't able to re-rent car without driving 70 miles to the office.
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For each additional mile an additional charge of 0.30 GBP per mile will apply.
Mileage limitations will apply if the car is to be used for crossing country borders.
Mileage will be limited to 100 miles per day for the entire rental period.
For each additional mile an additional charge of 0.50 GBP per mile will apply.
It is possible to purchase the Unlimited Mileage option for an extra charge of 7.80 GBP per day.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
The driver license must be written in Latin, Roman alphabet.
Licences issued in non-EU are not accepted.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, USA.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy. Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill), proof of entry/exit into/out of the country, bank statement or utility bill, boarding pass.
The following document(s): proof of home address (e.g. Utility bill), bank statement or utility bill must not be older than 4 months.
ID documents must be hard copies; documents held on mobile devices will not be accepted.
Please note that provisional driver license won’t be accepted.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Additional excess conditions may apply for drivers who hold a licence from the following country(ies): Australia, Canada, USA.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
The driver is fully responsible for the cost of the repairs for any damage to the mirrors, tires, undercarriage and all mechanical parts of the vehicle. This is not limited to the excess amount.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa.
The following payment methods are not accepted for payment: American Express, Cash, Debit cards.
All credit cards must be capable of the following: CHIP verification, PIN verification, Embossed; cards without this capability will not be accepted.
Credit card must be valid after rental period for at least 60 days.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Details are available from the rental company's reservation office.
The vehicle must be returned in an acceptably clean condition in order to avoid additional charges.
Please note that the rental company will check for any endorsements or penalties (traffic offenses or penalty points) on renter's driver license and that renter may be refused the car if there have been any in the last 5 years.
Pick-up & Drop-off