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Alamo at London Paddington Train Station
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: They found us another car in the end.
Cons: They tried to make us take a much smaller car than we ordered. Only by us refusing to take the car, did they do anything about it.
Pros: The service by the representative Jordan (?)
Cons: Clarity on the Full Insurance. I wasn't sure if the Full coverage was via Alamo or via Discover Cars. I know I paid for it but it wasn't clear on pickup
Pros: The staffs who managed the office
Cons: Car was full of bird droppings and interior was not cleaned. Previous hirers face masks were in glove compartment. Windscreen needs to be polished to prevent streaking during wiper operation
Pros: Assistant Manager Jey was very helpful.
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
The minimum rental age for vehicles in car groups Luxury, Minivan, Premium, Fullsize, Compact Elite, SUVs, Wagons is 30.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit card on a main drivers name, additional ID showing home address (e.g. Utility bill), proof of home address (e.g. Utility bill), ID with photo. In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, flight information.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.
It is possible to pay and leave the deposit only with following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Visa Electron, Cash, Cheques, Diners, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
The purchase of the following insurance(s): Additional Insurance is mandatory.
Crossing country borders is allowed to the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Ireland, Italy, Netherlands, Northern Ireland, Poland, Slovakia, Slovenia, Spain-Mainland, Switzerland.
crossing country borders is forbidden for certain car groups.
Details are available from the car rental company's reservation office.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 0 minutes.
If the customer is late for a return for more than 29 minutes, extra day charges will apply, in addition to any other rental charges.