Goldcar at Nice Airport

Pros: New office in rental centre is good

Cons: A lot of pressure to 1) buy insurance I already have 2) some pressure to upgrade to Auto or superior car

Pros: Not helpful information sent through

Cons: No way of renting after placing a deposit we could find no way of making this rental happen

Pros: Efficiency

Cons: Nothing

Cons: Unfortunetaly thé experience was very bad the agent at the desk was extremely rude and you charge me for no reason as a young pilot whereas it’s since 35 years I had my driving license other companies charge people on the age. Also the first car given was a dangerous car with all the warning lights was on and moreover the car was is in an overall bad condition. It’s a shame to give dangerous car to someone.

Pros: The desk had 4 people to help customer's so hardly any waiting time In my case i was the only one ad arrival so they helped me right away

Cons: So far no improvements needed

Pros: Fast, convinient and clear service

Cons: /

Pros: Return was very quick

Cons: Car was dirty inside and outside, frontdesk assistant was anoing pushing for insurance with goldcar (I had an extended insurance provided by discover cars already).

Pros: Nothing apart from the young gentleman at drop off

Cons: See above. It should be told to customers that goldcar is the rump end of Europecar where all the damaged, dirty and old cars go before being disposed of (that’s what I was told at the desk)

Cons: My car broke down and waited 5 hours to be picked up and then taken to airport to collect another car. 2nd car had oil changing and service lights on and 3rd car the same. i don't expect to rent a car and they are due servicing

Cons: Arrived late but on time. Because they never open their desk on terminal 2, you need to go to terminal 1 which is 25 minutes away. Then I RUN, and arrive 2 minutes late, which resultet in a fine. NEVER AGAIN with this company

Pros: The car was brand new and in excellent condition.

Cons: The car rental agent was very rude and disrespectful. Trying all sorts of scare tactics to pressure us into buying their warranty.

Pros: The rep sales complete infos

Cons: Signed a paper without seeing the car with all the scratch that it had

Pros: Awesome

Cons: They should have the car rental in the terminal 1 bcs it’s very tricky to go to terminal 2 from terminal 1

Pros: Very good car received best ever rented

Cons: The pressurised selling of insurance

Pros: Quick to help and provide alternative cars

Cons: All cars provided had issues.

Pros: It was quick

Cons: The lady at the desk was a bit grumpy!

Pros: Nothing really. Well the car could drive. That’s about it.

Cons: Service at pick-up was rude and borderline hostile. They tried upselling insurance by injecting fear. And they were cooperative on taking payments by card. They recommended to x4 the price from DiscoverCars which is absurd. The car was is terrible condition. Scratches and bumps all over, door to trunk was broken, there had been a break in so the cylinder of the lock on the drivers door was broken. And the car made several alerts on oil pressure and other things (in French so didn’t understand)

Cons: The person behind the car rental desk

Pros: Good value and prompt

Cons: Condition of car - 11 scratches all round, car had done 62,000 kilometres and gear change to 6th was tight. And lipstick on drivers seats upholstery had not been noticed by supplier, which had to be separately photo-ed and reported by email which delayed departure

Cons: Desk was closed.

Pros: Generally happy with Goldcar after many rental periods, but absolutely not this time ! .

Cons: The. Car, Opel Corsa, had 78000 km on the meter. Very poor condition. No extra tyre. Damaged trunk floor. Full of scratches all over. Window on driver’s side did not close for most of the period and especially while on the motorway. Lady at the return insisted that a minute superficial scratch on the right side mirror was new. Virtually impossible to see. I had pictures from all over the car at pickup but not ov the mirror. If they charge us for the mini scratch on the we will contact you again.

Pros: Overall good service, got an upgrade.

Cons: Car not ready at pick up time.

Cons: Old car (65k), smelling of cigarette, oil warning on when I picked it up. Price charged 40% higher than what I was quoted online (not due to insurance!). No willingness to sort the issue there and then: only after I insisted the lady at the counter accepted to take a copy of my voucher and query with discoverycars (no feedback since). I booked an Ibiza or similar car and I got a Yaris instead after the lady at the counter told me that I was upgraded for free! Poor experience .

Pros: Very easy and economical

Cons: Car smelt of smoke

Pros: Is it normal that the person at the desk ask for instance ”why You want to Italia/Monaco? ” ” Honeymoon or what” she supposed. I dont approciate!

Cons: Too expensive, the garantie from my Visa card about the car class like that was horrible 1100€!! Plus all cowered assurance!! 1700€! I took the car back after one day driving. Also forget some coins to the car and havent heard them after. Sorry the first time since 25 yrs my rent a car was do big mistaken the first time!

Pros: Great service, easy pickup and drop off, nice car.

Cons: Nothing all was good.

Pros: Friendly and helpful staff at Nice Airport rental desk. Ease of finding car in parking garage

Cons: Looking forward to my fuel deposit to be returned

Pros: Obsługa miła w języku angielskim, szybkie fachowe doradztwo w zakresie ubezpieczenia.

Cons: Nie mam zdania ponieważ pierwszy raz korzystałem z wynajmu samochodu więc brak porownania

Pros: new clean car, friendly service

Cons: long queue for picking up the car

Pros: The lady at the desk was lovely and she gave us great tips on where to go and upgraded the car free of charge

Cons: The only complication that was a bit frustrating is that because we booked through discover cars we couldn’t upgrade when we got to the Gold car desk.

Pros: Absolutely nothing, the staff at the desk were unhelpful and confrontational from the start, the gold car wrongfully informed us we’d be charged 10% extra for using a debit card (false) and further informed us that our comprehensive insurance with discover isn’t valid and wouldn’t cover us.

Cons: Absolutely nothing, the staff at the desk were unhelpful and confrontational from the start, the gold car wrongfully informed us we’d be charged 10% extra for using a debit card (false) and further informed us that our comprehensive insurance with discover isn’t valid and wouldn’t cover us.

Pros: I was initially given a car that was completely scratched and dented after a car accident. Complete rubbish! I refused it and said I wasn’t a going to drive a csr in that state after I had paid three hundred euros for car insurance !! What a scam! Finally after losing an hour discussing etc they have me a new csr which was good.

Cons: Felt conned and was scammed into buying more car insurance and then giving me a car that was in a terrible state !

Pros: the insurance issue made everything else seem irrelevant

Cons: The insurance issue - terrible

Pros: The lady at the pick up desk was fantastic-friendly, efficient and lovely to my children.

Pros: Quick pick up, friendly staff who didn't push for the extra insurance

Cons: We had a car with lots of damages and had to change car and it took time

Cons: the car was beaten up , and i wanted to extend car hire but wouldnt do over the phone, had to drive all the way back to nice airport

Pros: Bad service, just try to take as much money as it is possoble! The inicial price increased by 3 times (three times!!!!). Finaly we refused to rent anything and went to europe car- no problems at all, no hidden fees and etc.

Cons: The girl could not answer to the questions: why they work with scammers, because she said so about discovercars? Why i should definately take buffer chier for kids from them (for additional few hundred eur) and ciuld not take a car and simply buy it (it would be cheaper for me)? Why i have to buy full insurance from them if full insurance is alreadely inclouded (written on my voucher)?

Pros: Drop off

Cons: Would be helpful if Service desk representative asked how much credit card limit customer had

Pros: The car worked well, we had no problems.

Cons: There were way too many conditions attached to the car rental. So it took ages to collect the car and there was also an extra charge of 1400€ as a deposit to pay on the day, which was quite shocking. They said that they take 300€ per new scratch on the car but the car was covered in really bad scratches so clearly they don't use this money to keep the car in good condition, which I find a bit gross. Overall although the car worked well for us, we were a bit disappointed.

Pros: Drop off

Cons: The agent at the desk

Pros: nothing

Cons: The lady renting the car simply LIED. She told that we cannot rent a car without buying a child seat for 80 euros. She said "there will be people checking all cars leaving the park if there are child seats or not". There was noone. They tried to offer us a very used small buttom holder that costs 20 euros as new in a shop. Just awful. Other companies rent seats for 10 euros at times and good seats. And we do not use a seat for our child normally.

Pros: I didn’t. They charged me again for the giver I had bought with Disvuver cars. Both I felt ripped me off.

Cons: The above. Gold car said the giver I had bought with Discover was ‘nothing to them’

Pros: Simple process and able to check in online before arrival. Car as advertised.

Cons: The car did not have a crit air sticker (proof that the car is of low emission) and I was not informed of the need for this to avoid a potential fine for driving in Nice or Cannes. Bearing in mind I hired the car from Nice airport this is something which should have provided with the car!

Pros: Upgrade and polite

Cons: Everything was fine until we were returning the car. Goldcar staff claimed that there was too much sands in the car and asked us to either drove out to clean it then return or charge us 70 euros. As a car rental company they should expect some dirt in the car after holiday trip. This is just a scam. If you were in a rush, you may end up to pay the 70 euros charge. Luckly we had plenty of time so I drove out to the petrol station and hoovered car , spent only 1 euro. But too much hassle.

Pros: Everything

Cons: Nothing

Pros: Service was provided fast and smoothly

Cons: They charged me for a scratch on the Car body despite of it was said anything below 5cm is not going to be charged.

Pros: Good value for money

Cons: The car was not clean on collection

Pros: My flight was delayed by an hour and the rep waited for me to collect car.

Cons: I was quoted £305.86 inc. Full insurance online. When I collected the car, I ended up paying £579.41. It was 11pm the staff were about to leave. To release the car,! Was equired to buy additional insurance, which I neither waanted nor needed and pay a petrol deposit which was not refunded despite returning the car with a full tank This is way too much for a budget Fiat 500 for 8 days. I could have bought a secobg hand one in England at that price I will give you and Goldstar a bad review

Pros: Rental agency in the airport and easy to find, fast pick up process

Cons: hard push to take an additional insurance, average car condition

Pros: Car rental agent told me that the car had been checked and is in 100% condition while I did find a scratch on the bumper. The car condition was then amended on the contract, but had I not noticed it, it could have caused me a trouble.

Pros: Fui levantar o me carro , não me deram o carro e nem o dinheiro de volta tive que ir a outra rent car reservas Avis . nem recebi o meu dinheiro de volta atenção fraude .

Cons: Fui levantar o me carro , não me deram o carro e nem o dinheiro de volta tive que ir a outra rent car reservas Avis . nem recebi o meu dinheiro de volta atenção fraude .

Pros: Nice easy and fast, got car in 15 min

Cons: They take money from card in secund when you rent a car but when you drop off car it took too many days to send back deposit money on card. Other companies do it at moment when you back car

Pros: Representatives were extremely efficient and helpful. Information provided was good.

Pros: Return was very smooth

Cons: First 2 cars were damaged and dangerous with back seats damaged in both

Pros: Quick

Cons: Trying to push upgrade of better car and insurance onto me.

Cons: They refused hire

Pros: The price

Cons: They block 1217 eur your deposit for a month after final check. if I rent 3 car per month, it means over 3k. Not acceptable at all but it is their T&C.

Pros: Difficult to find, poor instructions. Charged me £100 extra as could not take a card they wanted. Stupid really. No issues with the car

Cons: As above

Pros: Nice staff, very organized company

Cons: Nothing

Pros: servise og råd fra utleie-disken

Cons: Had to wait for someone to hand the car over to - 3 or 4 cars ahead of us. 10 mins is too long.

Pros: It was fast!

Cons: No complaints!

Pros: Again it was not made clear they would not accept payment from an online bank. As we were hiring from Nice it feels like a money grab that they charge so much to go into Monaco when so many people probably want to do that. We did not pay this fee as it was a lot for what would have been half a day but it did mean we didn’t get to go. I think it was something like €68, we might have done it had it been half that.

Cons: The car itself was in a very poor state which meant we had to spend quite a bit of time checking the car over so we wouldn’t be blamed. There were some major dents and scuffs and the bumper had a crack along it, I was surprised they could rent a car in this state. It seemed not a single panel or wheel was free of damage.

Pros: Brilliant service - well done Goldcar

Cons: All good

Pros: Broken seal on the side window so it made a awful noise

Cons: Not a lot for the reasons above.

Pros: Very efficient and professional

Cons: Pas de personne pour l état des lieux de départ (très stressant ) Caution de 1200 euros trop élevée et bloquée 7 jours Tarif prohibitif pour l assurance complète

Cons: Apenas não gostei da política de segurar o carro na totalidade, pela imposição do depósito do valor de 1300€ caso não opte pela cobertura total.

Pros: Office is close to the airport.

Cons: GoldCar tried to sell me additional insurance despite being notified that I had the Full Coverage insurance. The exterior of the car took a great deal of checking as the documentation indicated damage on the majority of the body panels. On returning the vehicle a minor chip on the windscreen was highlighted. I received an email within minutes of returning the car with an invoice for 480 euros. I believe the windscreen could be repaired rather than replaced, so 480 euros is extortionate.

Pros: FAST AND AFFORDABLE

Cons: THE CAR SMELT OF CIGARETTE SMOKE

Pros: Not a lot

Cons: As above. The hidden costs, the staff, the condition of the car, the poor customer service

Pros: They even kept my keys that I had left in the car the last time I rented from them. They were ready to collect at the desk! Brilliant!

Pros: The receptionist was very kind and helpful!

Pros: Upgrade

Cons: Hidden fees for Monaco, hidden fees for diesel cars. Too much fees

Cons: I will never rent a car with DiscoverCars again. As a regular customer, I am asking you to take action against Goldcar's dishonest conduct. The employee prevented me from paying the deposit in EURO, despite the fact that there was such a choice at the terminal, and forced me to pay additional insurance. We were deceived on the spot. Despite buying insurance with DiscoverCars, we were forced to buy Goldcar insurance for an additional 170 euros, which is more than three times what we were suppo

Pros: Not alot

Cons: They charged me €360 when I was supposed to only be paying an extra £174. They forced me into a no choice, take it or leave it dilemma, leaving myself and family with no option but to pay the extra charges. I will never use them again.

Pros: Everything was smooth and friendly

Cons: The car has a warning light that should have been reset

Pros: Nothing! A scam like cooperation! We even saw awful documentary from Danish tv where it’s proven how they scam people over and over again. A fully disrespectful, awful and worrying company. Rude staff, horrible service and overall a VERY unpleasant experience!

Cons: Everything! First of all they tried to make us believe that we didn’t have a reservation, secondly they kept forcing us to buy more insurance, even though we were fully covered through Discover cars. Lastly Gold car rented us a beat up car, that had many injuries that WASN'T marked as injuries. It was clear that we got a injured car, because we refused to buy more insurance, and we could potentially be charged of those injuries.

Pros: Easy to find, friendly staff.

Cons: Time spent trying to find agent to confirm damages to the car before I drove off. Due to a "mix up" the agent was on lunch and none of the counter staff knew. 45 mins wasted.

Pros: alt fungerede, jeg blev upgraded og fik en større bil end forventet uden merpris

Cons: ventetid ved skranken ved afhentning. bilen havde masser af skrammer ved afhentning, der ikke fremgik af rapporten

Cons: No possibility to change the pickup or drop off time by not only a minute… really unflexible

Pros: Fast check in /out. Nice clean car

Pros: Return of the vehicle was done with minimum of fuss

Cons: As usual with Goldcar, the pick up experience is dreadful with pressure selling of additional insurance.

Pros: The car had obviously been hit many times and was so severely dented. We submitted a video and pictures on pick up to display the damage. I felt because we did not take an upgrade we were given this car. The car also stank of cigarette smoke. We had a 2yr old in the car and the car was not appropriate.

Cons: Very pushy agent trying to get us to upgrade

Pros: It was all pretty quick and efficient! The stafd were friendly and helpful!

Cons: Nothing!

Cons: THEY DIDNT RESPECT THE DEAL THAT WE DID TROUGH YOU THEY SAID I SHOULDNT MAKE DEAL TROUGH YOU AND I ENDED UP PAYING 40% THAT MY BOOKING BECAUSE OF IT

Pros: Pretty well have the rental down to a T. They will stiff you on insurance even if you have world wide cover with a rental car insurer.

Cons: Upselling of their insurance, didn't let us know that to travel into Italy was an extra €60, this was never told to us on our agreement, after all, its only around 15 miles away! We were also fined by the Italian police for having snow chains or 4 season tyres on the vehicle, even though Goldcar new that this was the law in Italy, as they told us that. We are still waiting for a refund, but are not holding our breath

Pros: Rental desk employee was polite

Cons: 4 people ahead in queue, 1 HOUR 20 MUNUTES before getting attended to. Booked Compact specification, given Mini sized Fiat 500, PATHETIC, I am 6'3"

Pros: I never received my car I want a refund of payment

Cons: Long waiting . Recommend number tag

Pros: Good experience, new vehicle, good communication on site

Pros: Nothing

Cons: They rip off nature of the pricing, having to pay insurance that cost far more than what I believed I had booked on discovercars. Being asked for a €1000k + deposit or take the expensive insurance. Being charged a fuel deposit €125, which I still have not had back and they sent a balance showing they owe me nothing!!! Absolutely the worst experience in 35 years of hiring cars.

Pros: Got almost new car (5kkms on speedo), still stains from factory stickers on the window.

Cons: Staff tried to push sale of full ensurance while knowing I already had full_coverage package from DiscoverCars.

Cons: I thought they were extremely unhelpful

Pros: Worst ever car rental experience. Car was damaged on every panel an dirty outside and in. Agent more interested in a hard sell of insurance and had zero interest in service.

Pros: Desk people efficiently

Cons: They ask more money for cross the board, not writes in previous booking tag

Pros: Nothing at all, ended up paying much more than expected as was told the full insurance I took when booking didn’t cover everything. Felt like a con to be honest. Not a good experience at all. When we got to the car it was literally falling apart. I have the photos and will be making a claim.

Cons: Will not use the service again.

Pros: Terrible provider....rip off artists

Cons: They charged me the same amount of money for a small scratch and lied to me that it would cost me Euro 10

Pros: The car and the person who handled the rental on pickup was very good

Pros: Checking in and out was very quick and easy

Cons: explained already above. They were trying to sell a very expensive Insurance, telling me the Insurance I purchased via Discover Cars is not good

Cons: Terrible time for pick up. Car not clean

Pros: Car was brand new. Drop off was very quick a d easy.

Cons: I queued for 45 min at the rental centre. They sprung extra charges on me at the desk. They withdrew an extra £10 from my account after returning the car, even though the final invoice clearly stated that there are no further charges.

Cons: I was made to take out a further insurance policy at the desk

Pros: Nothing

Cons: We booked a Peugeot and got the shortest twingo on earth. The lights didn’t even work properly, super dangerous at night

Pros: Absolutely shocking I waited 4 hours to then not get a car at all.

Cons: Staff, waiting times and efficiency

Pros: fast service and friendly staff

Cons: not all scratches were marked on the form, so we needed to take photos and come back to the agent

Cons: Car was dirty, inside and out and smelt heavily of cigarettes. Gave us an unusable child seat which they begrudgingly replaces with an old, cheap usable one. Took an hour and a half to find (30m) and get car (1hr). Tried to upsell further insurance.

Cons: não gostei de o valor do aluguer do carro incluir outras taxas para além daquela que eu já tinha adquirido pelo site. um carro que me deveria ficar em 99 euros ficou em 420 euros pois tinha taxa para o Monaco, para ir a Italia, para seguro entre outros, não é claro nem cooreto o valor divulgado.

Pros: Horrible hard sales tactics to try and strongarm people into paying for additional insurances.

Cons: They tried to get me to avoid looking around the car for issues prior to collection. Extremely underhand. Had an over 1 hour wait in a queue to collect. They didn’t return my full deposit without explanation despite getting verbal confirmation that everything was ok with car.

Pros: Nothing

Cons: The service was terrible; I queued for three hours to collect my hire car. The agent I eventually spoke to was courteous and polite but ultimately Goldcar's policy of forcing you into taking extra insurance which actually costs as much as the actual hire price of the car is ridiculous. The price quoted online is misleading and as a customer you are left feeling like you have been had. I will NEVER use Goldcar again and most of the people in the queue said the same thing. useless

Pros: Great price, easy check-in, helpful staff, clean car.

Cons: Spent a long time in line to pick up the car, but that wasn't their fault.