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Goldcar at Santander Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Very polite and fast
Cons: Couldn’t find the pick up point, needs to be communicated better.
Cons: Terrible. Arrived at 22.35 (flight was 10 minutes late) to find the office shut, despite them having my flight details. I went back the following morning. I explained, but they told me I had lost the booking, because they only hold it until 6 hours after the scheduled time. (When I queried if this meant by 4am, when they are closed, they replied Yes!) They agreed to give me the car, and said it was fine, but it was actually covered in scratches (7 in all).3rd time this has happened with Goldcar
Pros: Friendly staff
Cons: Extra charges claiming damage that wasn't there. Have raised a claim online
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A novice driver fee will apply to drivers who have held their driver license for less than 4 years.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP). Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
Written permission from the rental company is required.
Crossing country borders is allowed by previous request and for an additional charge of 13.20 EUR per day, with a maximum charge of 171.60 EUR per rental.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company. Vehicles may not be taken to the following islands: Ibiza, Formentera Island.
The purchase of the following insurance(s): Cross Border Pack is mandatory.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
A deposit for a tank of fuel is required upon pick up.
For electric vehicles: the customer will receive the vehicle totally charged, and it is NOT necessary to return it with a full charge.
A full battery lasts around 150 km (this is an estimate as it depends on several factors).
If the customer runs out of battery and is stranded with the vehicle, requiring help from our roadside assistance, please keep in mind that this service is not covered by the rental insurance nor by any additional policy (the customer is always liable for all costs involved).
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.