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Firefly at Puerto Vallarta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: They appeared to scam us out of the car we had rented through Discover Cars and offered us a beaten up car for a cheaper price.
Cons: The Chevy they provided was in terrible shape and badly required maintenance. The cabin air filter was so clogged that the fan for Air Conditioner barely provided any air. The low tire pressure light was on the from the moment we picked up the beaten up shitbox and the inside surface of the windows were greasy to the pint when strong sunlight hit them they were very hard to see through
Pros: Clean car.
Cons: - Airport desk unstaffed, took a long time to find agent - Agent tried to unfairly upsell - Had to wait a long time for shuttle to go to pick up the vehicle Poor customer experience!
Pros: Not a thing
Cons: There was no car available. The information provided in the rental agreement was not the same information provided in other agencies rental agreements.
Cons: Waited over an hour to get car. Put us in one van, then moved us to another. Had broken rear view mirror, didn’t have another van to give. It was filthy, gas gauge on E, and had damage to every body panel. It was a horrible start to our vacation. It did run, which was the only positive.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 80 years.
A senior driver fee applies to drivers over the age of 71.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In order to pick up the car, the following documents are required: passport, valid driver license, booking voucher, return flight ticket.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following country: USA.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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