COVID-19 Update

Coronavirus Update

Here is the latest information concerning COVID-19 and renting a car on

We are working around the clock to keep up with the constantly-changing situation throughout the world so we can provide you with up-to-date information regarding travel restrictions, rental branch opening hours, shuttle services, safety measures, and more. Our Customer Support team is ready to assist you any time, night or day.

If seeking general travel advice, we strongly recommend consulting the guidance of your government and the World Health Organization.

Your health and safety are of the utmost importance to us.

If you do travel, we want you to be as safe as possible while doing so. Thus, we have added information in our search results letting you know which rental companies are disinfecting their vehicles to prevent the spread of the virus.


A badge is shown next to all cars that we have confirmed are disinfected between each and every renter.

Search filter

Use the filter on the left-hand side of the search results to only see vehicles that are confirmed to be thoroughly disinfected.

We understand your need for flexibility.

We’d like to tell you that we’ve become more flexible, but the truth is that we were always flexible. If you need to change the dates of your rental or you decide to travel somewhere else, you can modify your booking in the My Booking section without charge (although the rental price may change).

London City Airport (LCY), London, United Kingdom
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Europcar at London City Airport

Hartmann Rd, Royal Docks, London E16 2PX
0044 03 713 843 412
Pick-up instructions
Rental desk is located in terminal.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Key box

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
United Kingdom
Vauxhall Astra
June 9, 2021

Pros: Nothing. It was horrible. Staff were rude and refused to explain what the specific reasons were for failing my identity verification. I suggested I could go home to get my passport but they were adamant even that would not help.

Cons: Europcar never told me what specific qualifications I failed. Europcar never gave me the car and I had to pay DiscoverCars for services you did not deliver. Simply outrageous.

United Kingdom
Fiat 500
June 5, 2021

Pros: Discover Cars was totally fine, Europcar of LCY itself on the other hand - terrible.

Cons: I've used Europcar several times and generally found them to be perfectly OK. The branch at London City Airport however clearly have their own agenda. Scrounging for extra payments for cars they don't even have(!) and general deceipt tells it all. The fact they had to convene in their private office (after charging me the deposit, might I add) because they didn't know how to explain the fact they'd been caught our explains it all really. Seriously unprofessional.

United Kingdom
Vauxhall Corsa
August 14, 2020

Pros: They gave me a new car, but other than that, would avoid like the plague

Cons: Shocking customer service. Left waiting for 1.5 hours to pick up the car in the 30 degree heat outside. Office was closed on return even though I booked it until 7pm. No parking bays for Europcar left on return and no instructions on what to do. No phone number works for the europcar london city airport office. Rude staff.

United Kingdom
Vauxhall Corsa
April 7, 2018

Pros: friendly

Cons: no one to check the car in and out and check damage. there was damage on the car that wasnt listed on documents.

United Kingdom
Fiat 500
August 2, 2017

Pros: Nothing, the rep was rude and pushy, and we did not get our car.

Cons: Everything, the long queues, the fact our car was not there, and the endless up-selling.

United Kingdom
Fiat 500
August 1, 2017

Pros: Nothing

Cons: I was half an hour early but was kept in the very short queue (8 people) for an hour and a half because the europcar agents were trying hard to upsell each customer a 'better car for a good price.' When I politely declined any offer, I was told that the car I booked was not available for another half an hour and that if only I was willing to pay extra for a larger car I could take something else now. There was no remorse or any attempt to address the very long queue by any of the counter agents.

Rental Conditions

Please check the Rental Conditions for each specific vehicle prior to booking as some conditions, particularly the deposit and deductible, may differ based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 1230.00), Theft Protection, Airport surcharge, VAT (value added tax), Free modifications.
Rate excludes
The following mandatory surcharge(s) will be applied: Premium Location surcharge.
Driver requirements
Minimum rental age is 22 years.
Minimum rental age is 23 years for car group Compact, Intermediate.
Minimum rental age is 25 years for car group Luxury, Premium, Fullsize.
Minimum rental age is 28 years for car group Wagons.
Minimum rental age is 30 years for car group Cabrios, Special.
A young driver fee applies to drivers under the age of 26.

Maximum rental age is 75 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
Residents of the following country(ies): United Kingdom are required to present the following document(s): passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill) in order to pick up the car.

Residents of the following country(ies): Non-UK are required to present the following document(s): passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill), proof of entry/exit into/out of the country in order to pick up the car.

In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Optional coverage
Optional insurance is available for an extra charge.
The following additional insurance policies are available at the rental desk: Full Damage Waiver (FDW), Partial Damage Waiver (PDW), Personal Accident Insurance (PAI), Premium Roadside Assistance (CAR), Roadside Assistance.
Additional insurance will reduce the deductible/excess.

Young drivers are not allowed to purchase Full Damage Waiver (FDW), Partial Damage Waiver (PDW).
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the vehicle.

If the customer takes the following extra equipment: GPS Navigation system, Child seat (2-4 years of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.
Geographical restrictions
Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed to the following countries: Ireland, Northern Ireland.
crossing country borders is forbidden for certain car groups.
Written permission from the rental company is required.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.

Pick-up & Drop-off
Mon:08:00 - 20:00
Tue:08:00 - 20:00
Wed:08:00 - 20:00
Thu:08:00 - 20:00
Fri:08:00 - 20:00
Sat:08:00 - 16:00
Sun:10:00 - 18:00

Top Suppliers at London City Airport

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