London City Airport (LCY), London, United Kingdom
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Europcar at London City Airport

Hartmann Rd, Royal Docks, London E16 2PX
0044 03 713 843 412
Pick-up instructions
Rental desk is located in terminal.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-18:00
Tue:08:00-16:00
Wed:08:00-16:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-13:00
Sun:08:00-13:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

India
Kia Sportage
3/18/24

Pros: Easy to book, locate, drive out and car drop.

Cons: No comments

Hong Kong
Ford Focus
11/7/22

Pros: None! The lady was extremely terrible when we pick up the car!!!keep urging us to upgrade 🙄🙄wasting our time! No money break down, no patient , didn’t take us to car, We finally spent nearly 40 mins to pick up the car!

Cons: Everything

United Kingdom
Vauxhall Astra
6/9/21

Pros: Nothing. It was horrible. Staff were rude and refused to explain what the specific reasons were for failing my identity verification. I suggested I could go home to get my passport but they were adamant even that would not help.

Cons: Europcar never told me what specific qualifications I failed. Europcar never gave me the car and I had to pay DiscoverCars for services you did not deliver. Simply outrageous.

United Kingdom
Fiat 500
6/5/21

Pros: Discover Cars was totally fine, Europcar of LCY itself on the other hand - terrible.

Cons: I've used Europcar several times and generally found them to be perfectly OK. The branch at London City Airport however clearly have their own agenda. Scrounging for extra payments for cars they don't even have(!) and general deceipt tells it all. The fact they had to convene in their private office (after charging me the deposit, might I add) because they didn't know how to explain the fact they'd been caught our explains it all really. Seriously unprofessional.

United Kingdom
Vauxhall Corsa
8/14/20

Pros: They gave me a new car, but other than that, would avoid like the plague

Cons: Shocking customer service. Left waiting for 1.5 hours to pick up the car in the 30 degree heat outside. Office was closed on return even though I booked it until 7pm. No parking bays for Europcar left on return and no instructions on what to do. No phone number works for the europcar london city airport office. Rude staff.

United Kingdom
Vauxhall Corsa
4/7/18

Pros: friendly

Cons: no one to check the car in and out and check damage. there was damage on the car that wasnt listed on documents.

United Kingdom
Fiat 500
8/2/17

Pros: Nothing, the rep was rude and pushy, and we did not get our car.

Cons: Everything, the long queues, the fact our car was not there, and the endless up-selling.

United Kingdom
Fiat 500
8/1/17

Pros: Nothing

Cons: I was half an hour early but was kept in the very short queue (8 people) for an hour and a half because the europcar agents were trying hard to upsell each customer a 'better car for a good price.' When I politely declined any offer, I was told that the car I booked was not available for another half an hour and that if only I was willing to pay extra for a larger car I could take something else now. There was no remorse or any attempt to address the very long queue by any of the counter agents.

Most Popular Car Rental Deals

London City Airport
Mini
Fiat 500 or similar
Fiat 500
  • 4
  • 1
  • 3
  • A/C
  • Man.
Europcar
$26.35 per day
London City Airport
Economy
Vauxhall Corsa or similar
Vauxhall Corsa
  • 5
  • 1
  • 3
  • A/C
  • Man.
Europcar
$26.45 per day
London City Airport
Compact
Vauxhall Astra or similar
Vauxhall Astra
  • 5
  • 2
  • 4
  • A/C
  • Man.
Europcar
$30.06 per day
London City Airport
Compact SUV
Citroen C3 Aircross or similar
Citroen C3 Aircross
  • 5
  • 2
  • 4
  • A/C
  • Man.
Europcar
$31.13 per day
London City Airport
Intermediate SUV
Nissan Qashqai or similar
Nissan Qashqai
  • 5
  • 2
  • 5
  • A/C
  • Man.
Europcar
$31.65 per day
London City Airport
Compact
MG 4 or similar
MG 4
  • 5
  • 2
  • 5
  • Auto.
Europcar
$32.81 per day
London City Airport
Compact
Vauxhall Astra or similar
Vauxhall Astra
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Europcar
$33.34 per day
London City Airport
Standard SUV
Vauxhall Insignia or similar
Vauxhall Insignia
  • 5
  • 2
  • 4
  • A/C
  • Man.
Europcar
$33.63 per day
London City Airport
Compact SUV
Citroen C3 Aircross or similar
Citroen C3 Aircross
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Europcar
$33.88 per day
London City Airport
Intermediate SUV
MG HS or similar
MG HS
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Europcar
$35.53 per day
London City Airport
Compact Elite
Mercedes Benz A Class or similar
Mercedes Benz A Class
  • 5
  • 2
  • 5
  • A/C
  • Auto.
Europcar
$36.56 per day
London City Airport
Standard SUV
MG HS or similar
MG HS
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Europcar
$42.56 per day
London City Airport
Premium Elite
Mercedes Benz CLA or similar
Mercedes Benz CLA
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Europcar
$102.77 per day
London City Airport
Luxury Elite
Mercedes Benz E Class or similar
Mercedes Benz E Class
  • 5
  • 2
  • 4
  • A/C
  • Auto.
Europcar
$136.65 per day
London City Airport
Intermediate Elite SUV
Mercedes Benz GLA or similar
Mercedes Benz GLA
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Europcar
$143.57 per day
London City Airport
Premium Elite SUV
Mercedes Benz GLC or similar
Mercedes Benz GLC
  • 5
  • 3
  • 5
  • A/C
  • Auto.
Europcar
$150.47 per day
The above prices are only approximate and were last updated at 4:01 AM on 12/3/24. Prices may vary based on the booking dates, length of rental, and car class.

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: ~€ 1930.00), Theft Protection, Third Party Liability (TPL), Vehicle registration fee, Free modifications.
Rate excludes
The following mandatory surcharge(s) will be applied: Premium Location surcharge.
Driver requirements
Minimum rental age is 22 years.
A young driver fee applies to drivers under the age of 26.

Maximum rental age is 75 years.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
Residents of the following country(ies): United Kingdom are required to present the following document(s): passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill) in order to pick up the car.

Residents of the following country(ies): Non-UK are required to present the following document(s): passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill), proof of entry/exit into/out of the country in order to pick up the car.

In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.

If the customer takes the following extra equipment: GPS Navigation system, Child seat (2-4 years of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed to the following countries: Ireland, Northern Ireland.
crossing country borders is forbidden for certain car groups.
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Additional information
Winter tires are recommended during the winter season but are not mandatory.
Snow chains are allowed in icy/snowy conditions.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.

Pick-up & Drop-off
Mon:  08:00 - 18:00
Tue:  08:00 - 16:00
Wed:  08:00 - 16:00
Thu:  08:00 - 18:00
Fri:  08:00 - 18:00
Sat:  08:00 - 13:00
Sun:  08:00 - 13:00

Top Suppliers at London City Airport

Avis
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Very good 8.1 / 4 reviews
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$30 - $168
Working hours
Mon:08:00-18:00
Tue:08:00-16:00
Wed:08:00-16:00
Thu:08:00-18:00
Fri:08:00-20:00
Sat:08:00-13:00
Sun:08:00-13:00
Budget
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Working hours
Mon:08:00-18:00
Tue:08:00-16:00
Wed:08:00-16:00
Thu:08:00-18:00
Fri:08:00-20:00
Sat:08:00-13:00
Sun:08:00-13:00
Hertz
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Very good 8 / 2 reviews
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Working hours
Mon:08:00-16:00
Tue:08:00-16:00
Wed:08:00-16:00
Thu:08:00-16:00
Fri:08:00-16:00
Sat:08:00-16:00
Sun:08:00-16:00
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Working hours
Mon:08:00-18:00
Tue:08:00-16:00
Wed:08:00-16:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-13:00
Sun:08:00-13:00
Thrifty
Thrifty
Average 7.7
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Working hours
Mon:08:00-16:00
Tue:08:00-16:00
Wed:08:00-16:00
Thu:08:00-16:00
Fri:08:00-16:00
Sat:08:00-16:00
Sun:08:00-16:00
Dollar
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Working hours
Mon:08:00-16:00
Tue:08:00-16:00
Wed:08:00-16:00
Thu:08:00-16:00
Fri:08:00-16:00
Sat:08:00-16:00
Sun:08:00-16:00
Routes Car Rental
Routes Car Rental
Average 7.6
+443713843412
City Airport, London E16 2PX
Working hours
Mon:08:00-18:00
Tue:08:00-16:00
Wed:08:00-16:00
Thu:08:00-18:00
Fri:08:00-18:00
Sat:08:00-13:00
Sun:08:00-13:00
GreenMotion
Below average 6.1 / 53 reviews
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$24 - $137
Working hours
Mon:08:00-17:00
Tue:08:00-17:00
Wed:08:00-17:00
Thu:08:00-19:00
Fri:08:00-19:00
Sat:08:00-13:00
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