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Europcar at London City Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Easy to book, locate, drive out and car drop.
Cons: No comments
Pros: None! The lady was extremely terrible when we pick up the car!!!keep urging us to upgrade 🙄🙄wasting our time! No money break down, no patient , didn’t take us to car, We finally spent nearly 40 mins to pick up the car!
Cons: Everything
Pros: Nothing. It was horrible. Staff were rude and refused to explain what the specific reasons were for failing my identity verification. I suggested I could go home to get my passport but they were adamant even that would not help.
Cons: Europcar never told me what specific qualifications I failed. Europcar never gave me the car and I had to pay DiscoverCars for services you did not deliver. Simply outrageous.
Pros: Discover Cars was totally fine, Europcar of LCY itself on the other hand - terrible.
Cons: I've used Europcar several times and generally found them to be perfectly OK. The branch at London City Airport however clearly have their own agenda. Scrounging for extra payments for cars they don't even have(!) and general deceipt tells it all. The fact they had to convene in their private office (after charging me the deposit, might I add) because they didn't know how to explain the fact they'd been caught our explains it all really. Seriously unprofessional.
Pros: They gave me a new car, but other than that, would avoid like the plague
Cons: Shocking customer service. Left waiting for 1.5 hours to pick up the car in the 30 degree heat outside. Office was closed on return even though I booked it until 7pm. No parking bays for Europcar left on return and no instructions on what to do. No phone number works for the europcar london city airport office. Rude staff.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
UK customers must bring their DVLA check code along with their photo ID. This check code can be obtained from the DVLA website.
UK residents that hold a non-UK licence may drive in the UK for up to 12 months from the time they become a resident. After 12 months, the overseas licence will be deemed illegal in the UK and it must be exchanged for the UK equivalent.
Customers are only allowed to rent only if they agree to a credit check and their credit score is satisfactory.
Residents of the following country(ies): United Kingdom are required to present the following document(s): passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill) in order to pick up the car.
Residents of the following country(ies): Non-UK are required to present the following document(s): passport, valid driver license, credit card on a main drivers name, booking voucher, additional ID showing home address (e.g. Utility bill), proof of entry/exit into/out of the country in order to pick up the car.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
If the customer takes the following extra equipment: GPS Navigation system, Child seat (2-4 years of age), Booster seat (4-10 years of age), then an additional amount of deposit will be held on their credit card.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following countries: Ireland, Northern Ireland.
crossing country borders is forbidden for certain car groups.
Additional charges will be applied in case the car is crossing state or region borders.
Written permission from the rental company is required. In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Snow chains are allowed in icy/snowy conditions.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 30 minutes.
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