Easirent at Charlotte/Douglas International Airport

Pros: Nothing, Easirent is a very unprofessional company.

Cons: Easirent is permanently running short on cars and people have to wait for two and more hours to get either damaged or their ordered cars. They also provide cars with expired license plate and their customer service hotline is very unprofessional. For damaged cars they administrate the damages with phone pictures taken before the ultimate pick up. This shows that they don't even have a digital system to manage their fleet. Very poor provider with very bad cars. Never again

Pros: The car was nice with good features.

Cons: Car was dirty inside.

Cons: I called the number per instructions about 20 times and they never picked up.

Cons: I never got my car. Waited over 30 minutes for the shuttle after the number provided to call for the shuttle wasn’t even a real number to call. Once the shuttle arrives, the van is full of angry customers who said not to go because there are literally no cars there. I was fed up and didn’t even go to Easirent to waste more of my time. I couldn’t properly request a refund for my deposit. Horrible experience will never use again.

Pros: Easirent was the worst rental experience in our 30 years of traveling globally. Easirent agent Larry was unprofessional & rude. It took 1 hour & multiple calls for Larry to send a shuttle driver to pick us up. Larry seemed to be preoccupied w entertaining his friend (a non employee) that was hanging out at the office with him. The shuttle driver told us that he was never advised by Larry that a pick up was needed. When questioned Larry got irate & told us our reservation was canceled

Pros: It was definitely helped with our budget.

Cons: Initially I felt bit shady as the instructions says to call for shuttle once we come to the pick up area but no one answered the phone. We were left hanging for 90 min at the airport trying to contact them before shuttle arrived. They should have someone answering the phones

Pros: nothing - never came for us and never got the car.

Cons: not answer the phone, multiple promises unfulfilled

Pros: The staff was friendly and was surprised how quick the shuttle was picking me up!

Cons: N/A

Pros: Nothing

Cons: Sent email to customer service, included my booking number

Pros: Nothing.

Cons: Everything. Couldn't reach the office. Shuttle never showed up. Got hung up on when I did find your phone number. Your company at the Charlotte Airport is Easirent. That's not obvious when I booked the car. The number listed online for Discover Cars is some foreign number!

Pros: Not a lot

Cons: No response to email. Customer service email on the website is not available so emails kept being pinged back. Had to email with photos to reservation email. No response. Driver in a rush when we returned car so didn’t allow us time to speak to anyone. He said he would pass message on but told us to get in car as he had someone waiting.

Pros: He should have just told me they weren't going to wait so I could make other arrangements.

Pros: Not much.

Cons: See comments above.

Cons: it took 3 hours for me to get a car from you guys!!

Pros: Dropping off at the end went super fast. Pick up NOT so much.

Cons: You 100% need to include instructions to the renter, that Insurance Declaration papers ARE REQUIRED AT RENTAL PICK UP TIME. My wife and I rent cars all the time, and have NEVER been asked for this info. NEVER!

Pros: Nothing

Cons: I already explained

Pros: They tried to talk you into everything. Not interested in doing the walk around. Just told us to take pics.

Cons: Car had not been washed. Had to return after leaving for "maintenance." Just a pain.

Pros: The shuttle driver to the airport after dropping off the car was friendly and talkative. No one else had any customer service skills.

Cons: Terrible hours. Wouldn't even answer the phone during business hours. Poor customer service by employees, just saying nothing was their fault and they didn't care. Read the fine print. We know our plane delay wasn't their fault, but the attitude stunk.

Cons: Office staff should be trained better, and learn how to talk to customers and respect them. Shuttle should start running from early morning.

Pros: I recently had knee surgery and the staff were very helpful in assisting me to and from their location. Very friendly, in and out quickly. Prices lower than the airport.

Pros: Service with a smile and no attempt to upsell!

Cons: Car was great

Cons: I had reservations for a car but when we got there the place was closed so we were not able to get the car. Ended up getting one from another company.

Pros: The Uber driver that dropped me off there.

Cons: The agent checking in the car was rude. She tried to just rush the check-in and no do a walk around to inspect the car. When I told her about the dirty car and that I had clean it...she said "thanks"

Pros: Easy, affordable, kind, quick.

Cons: took a while waiting for my car, over an hour.

Pros: The fact that I should never use them again.

Cons: Everything. The process, the need of buying the insurance which was a 50% of the cost of the rental, the fact that they were processing 3 people for more than 1 hr. Terrible experience and service. I couldn't reach out to them over the phone and via internet.

Pros: Nothing, really hated the experience

Cons: Attitude, speed, efficiency, cleanliness, professionalism

Pros: Cost. Ease of dropping off.

Cons: Not at the airport requiring a ride or shuttle to get to their store. Spent nearly an hour getting the car.

Pros: Easy drop off

Cons: Sat in waiting room for about 1 hour to pick up a car. Also given an international phone number to call to get picked up for a shuttle when we were in the united states. I had to look up a different number through Google to find an accessible number to call.

Pros: Nothing

Cons: No greeting at arrival, no instruction on how to check in, no customer service at all. Wait time was ridiculous and unacceptable. Had to cancel my trip after 3 hours of waiting and they refuse to refund me my money.

Pros: Nothing

Cons: They were slow rude and wouldn't answer the phone

Cons: VERY UNHAPPY, only 3 workers reported to work the day i picked up the car, the shuttle driver told us that we had a 2hour wait since they had no workers. We reached the rental place and there were people also waiting for their rentals, told to sign our name and wait to be called. The 2 reps at the counter seem to be half-washing the vehicles and checking the customers out with the late rentals. They were late the day i returned the car. One worker, when i arrived, very poor service.

Pros: nothing

Cons: it took too long to rent your car at the counter, a long long wait, and it took way to long to return it, understaffed and the car smelled and was dirty.

Pros: Affordable rental.

Cons: Time spent picking up the car.

Pros: Can't think of anything

Cons: Employee speed to take care of the customer. Car was superficially vacuumed while I was loading my luggage in the trunk.

Pros: The guys who checked us out was very nice and quickly gave us a ride back to the airport.

Cons: pick up at the airport was horrible. you had to call the office to schedule pick up and no-one would answer the phone. once we finally got to the office (at least 45 minutes), we had to to wait another hour because there was only one person checking people in and there was a long line. There were other people there but no one was helping this individual. It was the worst experience I have ever had with a rental car company.

Pros: Cost

Cons: The front desk was rude and took almost 2 hours to check you into a vehicle. The vehicle had a check engine and other warnings. The phone rang without answer when I attempted to get the shuttle.

Pros: Absolutely nothing

Cons: Slow. Rude. Called the number like the instructions say and hit the numbers I was supposed to send just kept getting hung up on. Had to call the branch for them to tell me to look for a solver can with easirent written on the side. Took forever, not enough seats for everyone. One shuttle. Only two people working the desk. Took two hours to get the car and when we did the car stank like trash. Windshield was disgusting and covered with stuck on bugs.

Pros: The representatives were help and friendly. They did the best that they could under the circumstances.

Cons: The place is completely understaffed. They could use at least 3 more representatives. We waited 3 hours for our car. Only 3 people working. That includes the guy in the shop that is supposed to check in and details the cars. Our rental car came in and was turn right around and given to us. Was not cleaned.

Pros: Cheaper than big brands.

Cons: Shuttle driver smelled of marijuana. It took 2 hours to get the car from the time I called for the shuttle to picking up the car.

Pros: The only thing I liked was the car.

Pros: The service was horrible. I was charged $44 for the time spent getting ahold of a rep, and being placed on hold repeatedly while the rep try and find me in the system. I consider that not fair to your customers. And the 2nd person I spoke was just not helpful at all and not empathetic to the situation

Pros: Very quick pick-up and processing...

Cons: Car's inside windshield was dirty making it dangerous to drive at night.

Pros: When I called about a potential mechanical issue, I was given reasonable advice on how to deal with a burning smell.

Cons: Everything else. Advance Check In meant nothing. You're not at right scale for that Airport. Check in process was terrible and wasted everyone's time First time I ever had to pay extra for wife to drive car. All the extra charges at check in made your prices non-competitive. Car had a bad burning smell and I bet if you check, it probably broke down on next customer.

Pros: Easirent did not have a car available for my reservation

Cons: I didn’t like how I made a reservation and easirent didnt have a car.

Pros: Nothing

Cons: It took an hour and 40 mins for them to get me a car after I arrived.

Pros: Fast shuttle service from the airport to the rental facility and friendly staff.

Pros: Ride to and from airport was okay but location of pickup needs to be more accurate. I missed 2 rides due to being in zone 1 but at other end on opposite side of construction zone

Cons: The phone number listed on my email was out of country. I had to go to website to figure out the real conus phone number. Very slow picking up car due to having only one agent.

Pros: The airport van driver had good music playing... that's about it

Cons: The 40 minute wait for the rental shuttle... the 75 minutes waiting to be issued a car once we made it to the remote office... the insurance cost... the lousy customer service... the car had not been cleaned... the 30 min wait to drop off the car.

Pros: Improve efficiency and reduce time to get the call, improve the customer service quality.

Pros: The staff were kind and did the best they could despite there not being enough of them and having a lot of unhappy customers because the wait was so ridiculously long.

Cons: The wait times!! 2 hours to get a car! Stupid policies, and being charged for anything extra (that isn’t extra with the regular rental agencies) for anything and everything. Also the staff could have communicated a lot better with customers or put signs up. Customers were left to help other customers so that people knew to sign in and how long the wait times were.

Cons: Who do I sue for ruining our trip?

Pros: Nothing

Cons: Awful service. Misleading and extra charges when I was wioted a different price by you.

Cons: The car had not been cleaned before receiving it. The insides of the windows still had the marks of the stickers that were taken off and that was the only clean part of the windows.

Pros: Nothing

Cons: The first car they gave me had expired license plates. If you don’t buy their insurance for $49/day, you are required to give them your personal insurance information. The second car they gave me was definitely an employee’s, and while it had a license plate it was duct taped on. The car REEKED of marijuana, had bald tires, windshield wipers that didn’t work, no washer fluid, torn seats. They are SLOW, and refuse to let you speak with manager if there’s an issue. DO NOT RENT FROM THIS COMPANY!!

Pros: I loved how friendly and approachable the staff was, and the ease of getting picked up and dropped off at the airport was spectacular!

Pros: very good customer service

Cons: Car wasn't very well cleaned. There was trash inside the center console.

Pros: Staff was excellent

Cons: The rentals are offsite of the airport but that was a minimal issue. I would not trade that for the value and ease of transaction.