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Easirent at Charlotte/Douglas International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: The guy driving the shuttle was the only person that didn't disappoint me
Cons: Change oil light came on right away, left tire had a slow leak for all 11 days and i had to fill it every other day, half a tank of gas was in it also and he said I wouldnt be charged for it but we will see
Cons: The most inefficient, frustrating experience I’ve ever had.
Pros: Terriable experience
Cons: No car and nasty on phone
Pros: The service was the worst I have ever had to deal with. We got to the airport and called and they said they were out of cars. They were rude and no helpful at all. We traveled all day, made reservations over a month before our trip to arrive and not have a car. We had to find a rental car place that was double the cost of what we had reserved because it was last minute.
Cons: See above. Everything about this company was horrible.
Pros: Their employees did try to help.
Cons: What a mess!!!!! We waited almost an hour jist to ge picked up from airport. Then,they didn't have a car for us, we waited almost 3 hours for it. I ended up paying more them $140 EXTRA for my rental because they made me buy liability even though my personal car insurance already covers rental. I want a credit back to my credit card.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
An E-Toll is offered in order to avoid violation fees.
Prepaid tolls are available for 15 USD per day.
If the customer declines Toll pass / E-toll device, a penalty of 25.00 USD for each toll used in addition to the cost for each paid or unpaid toll will apply.
A local renter is defined as any renter without a confirmed return airline ticket regardless of the state and/or country of their driver license.
For local renters mileage is limited to 150 miles per day.
It is possible to purchase the Unlimited Mileage option for an extra charge of 25 USD per day.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 75 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
Drivers between the ages of 21 and 24 must provide a driver license that is valid for at least 2 year(s).
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, flight information, boarding pass.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher.
It isn't possible for local renters to book the following car class(es): Standard, Fullsize, SUVs.
A local renter is defined as a renter who is a resident of USA - North Carolina.
USA residents must use their own personal Collision Damage Waiver (CDW) with a minimum coverage of 1000000 USD.
Acceptable proof of insurance must include policy number, insurance card, insurance declaration page.
The renter can use his/her own insurance, but if this insurance is declined or the renter doesn't bring his/her own insurance, the following insurance type(s):Third Party Liability (TPL), Collision Damage Waiver (CDW) will be available at the rental desk for an additional charge.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard, Visa, American Express, Union Pay.
The credit card must be valid for the following period from the start of the rental: 1 month.
Only cards issued in the main driver's name are accepted.
Cash, Prepaid cards is/are not accepted.
The daily limit on the card used for payment must be high enough to cover the deposit. Otherwise, purchase of the following insurance policy(ies): Super Peace of Mind Cover is mandatory.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Pick-up & Drop-off
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