Easirent at Belfast International Airport

Pros: The man was helpful but who knows if it's Discover or Easirent telling the truth. He said Discover forces us to have international driving permit but on the form it seems to imply that Easirent requires it. He provided a solution anyway,

Cons: Discussed in previous question.

Cons: Phoned both numbers given to let car rental know we had arrived on arrival and found one was not in service and the other was not answered despite several calls. It was only when I phoned the emergency 24hr line I found on the booking documents that I got through. The car was ok but the clutch only engaged right at the top of its range and the brakes were modest in their stopping power. Finally the speedo only gave the speed in kilometers per hour - tricky when road signs in mph.

Pros: Gentleman on the desk who picked me up was friendly

Cons: I was not advised in advance that husband & baby could not be shuttled with me & I would have to leave them behind at airport. It took 15 min to get through to desk to ask for shuttle & a further 30 min for shuttle to arrive. car was grubby inside & out. There were 3 unknown service lights on dashboard, low oil & flat tyre. no water for the wipers. When I returned the car there was no one at the desk so after waiting 45 min I had to leave keys in glove box & order taxi to airport

Pros: The man we dealt with when picking the car up had a job to do and he did try to help. Rob who took delivery of the car on our return was extremely efficient, helpful and I felt trust worthy. I would hire him at the drop of a hat.

Cons: I was expected to leave my sister on her own whilst I got the car. I was expected to pay £1500 security deposit actually taken from my account and not refunded for 3 weeks on return of the car. The man was rude informing I was only paying £6 a day for the car so what do I expect.

Cons: A hard sell on buying the additional insurance for ANY damage whatsoever, however minor. We arrived slightly early to collect our car having been assured someone would be in the office one hour before our pick up, but no one arrived until 10 minutes before pick up. No signage for the Easirent office.

Pros: Friendly helpful syaff

Pros: Apparent ease of booking.

Cons: Poor customer service; Didn't receive the service (car group) I had paid for. Not available at the time of rental, but no adjustment to the price was offered or made.

Pros: Nothing.

Cons: Nobody at the office on arrival, had to wait 10 minutes. Was refused rental due to not being able to provide departure airline ticket and refused local rental due to not being able to produce two utility bills to prove my address, (what person carries such documents on their person), even after I found i shouldn’t have been offered this rental as I did not live within a 20 mile radius of the collection point. Refused a refund. One rule for Easirent another for the customer. Disgusting company.

Pros: Good value

Cons: Seemed a bit disorganised

Pros: Clutch was horrendous...almost at the peak of the peddle.

Pros: Fast.

Cons: All good.

Pros: Tyre pressure light on explained it's always like that in winter. It should be reset after each valet regardless for peace of mind.

Cons: Very friendly staff, excellent customer service

Cons: it was all good

Pros: Excellent customer sales representative. Friendly, approachable and made the transaction seamless. Attentive and efficient. I was so impressed with the service I have already booked another car rental for my next trip. Thanks again!

Pros: They dropped me back at the airport so I could get a better mode of transport to my destination.

Cons: Waiting 2 hours for shuttle bus, awkwardness of staff for not accepting address on drivers licence as proof, general scaremongering tactics of staff re insurance and rebooking hire car for another £100. Can't comment on car as I never got to hire one. D3cided against rebooting, cheaper to get alternate method of transport in the end.

Pros: Nothing

Cons: I had to hire a car from another company as they wouldn’t honour the rental and were insisting on more money another £80

Cons: Unprofessional in asking me personal questions. Failed to rent me a car. Tried hard to sell additional products.

Pros: David was extremely professional and swiftly picked us up at 10pm and had us on the road in no time Great job David thanks

Pros: Nothing.

Cons: They did not give us the car. Or another person in at the same time as us. Both due to different paperwork issues. It appeared this is something they do quite often as it was all very rehearsed.

Pros: Friendly enough staff

Cons: Almost like the my look for faults when you return car.

Pros: I was totally ripped off by easirent

Cons: I rang as advised to be picked up from airport, was told very rudely I’d have to pay for taxi @£50, then told they didn’t have the car I booked so I would have to pay for upgrade

Cons: Easirent shouldn’t be in operation. We were extremely lucky to find another car from another company at the airport but were charged an extortionate amount as it was on the day. Many of the companies had no cards left and we could easily have been left stranded. I spoke to Easirent several times and they knew we were at the airport but never came to pick us up despite several calls and an hour of waiting. We weren’t the only customers they did this to.

Pros: Car good, service friendly but swindling.

Cons: Ridiculous small print, like no other car hire I have ever made. No way of getting out of the hire which overall was outrageously high with the company insurance.

Cons: I felt very deceived after getting extra charges on the bill that were not made clear at all. I made a complaint and nobody got back to me. Disappointing that it was not acknowledged really.

Pros: Nothing

Cons: Everything

Pros: Overall poor

Cons: Long wait for bus. Pushy sales. No indication of fuel type. Uncaring staff

Cons: I couldn't get in touch with the rep, the information I was given by email was not accurate so I didn't have the correct documents with me. Terrible service!

Cons: Overall we were very unhappy with the service we received from Easirent, we felt we had been lied to and ripped off by the company. when we returned the car there was no one in the office and we have to wait 45 minutes for someone to return which meant we were running late for our flight. The experience was very stressful and I wouldn't ever use easirent again.

Cons: Cowboys. Tried to charge for marks that were not there. Gave me an automatic when I had booked a manual. Tried to charge extra to give me a manual as the only manual on the car park were in a class above.

Pros: Nothing will not recommend rentals or use your company again if I am not refunded overcharges will dispute on credit card

Cons: Pick up was slow and in an un marked car from the Belfast airport. Car was dirty and stained with many dents and scratched. We spent an hour in the office going over paperwork that was done when reserved.

Pros: The person checking me in was friendly and professional.

Cons: See above comments

Pros: Nothing,, they tried to up grade us and told us our car was no longer on the systen

Cons: A complete waste of time. One hour to pick us up, then told our car was no longer on the system. A complete nonsense.

Pros: The car was fine.

Cons: I didn't like the long wait for the airport shuttle as one person was doing everything. I didn't like the pressure to buy insurance, even though I had my own policy. I didn't like the windscreen wash being provided empty.

Cons: the car wasnt cleaned inside they charged extra for the insurance even though it was on the booking so we ended up paying considerable amount more

Cons: Took too long to get hold of agent to arrange pick-up from airport terminal

Pros: Friendly staff and cheap prices

Cons: The collection point is off site so you need to get a shuttle bus. It's only a few minutes away and the shuttle service is good so not a problem. This helps to keep Easirent prices much lower than the other providers based on site.

Pros: Aron was very helpful and apologetic for his colleagues poor telephone Manner. He tried to sell me extra insurance which was obviously part of his brief I didn’t appreciate the company’s selling tactic that the insurance I had taken out at the time of booking would be literally useless if any damage occurred

Cons: Waiting 40 minutes for a shuttle bus even though by phone at the airport- guaranteed 10 minutes - meant I missed an important appointment

Pros: Nice friendly staff

Cons: Only one staff member meant a wait to be seen.

Pros: This branch of easirent are on the edge of criminal. I’m considering taking up with trading standards in the UK. Very hard sell on damage waiver, to the point of aggression. Lost my booking...Discovery kindly stepped in; 60 minutes later; car was filthing inside and out...admitted hadn’t been cleaned at all. Minor scratches all over the car, attempted to mark up as many as possible. Marked ‘no cover’ on the form. In return, pointed out a hairline mark, charged me £280. There’s more...

Cons: Nothing...it was an appealing experience; I’ve been renting cars for almost 30 years and this was by far and away the worst experience.

Pros: Nothing at all! Its a complete joke! It should not be operating. It needs trading standards to investigate if they can do this to their customers.

Cons: 1) Too expensive despite showing up as cheapest on car hire comparison sites 2) Deposit of £1250 is ludicrous 3) Fuel deposit of £95 is ludicrous 4) Earliest time you can return your car is 6 am and I nearly missed my flight due to this 5) If you want to return your car before 6 am then they will charge you 1 hours labour for an employee to start earlier 6) £41.15 petrol charge for a Toyota Aygo is ludicrous when I used less that half the tank i.e. only did 160 miles and they offer no refund

Pros: Nice clean car (despite all the scratches).

Cons: No receipt of what cost was for. Charged by discover car hire and easirent for protection. No details of where to drop car off. Very long time to pick car up (longer than our flight!) No sat nav ready for us despite it being on the form.