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Autos Menorca at Arenal d’en Castell
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: The allocated time of pickup was not kept. There were no clear instructions on both pickup and drop off.
Cons: At collection I had to meet the agent at a remote location which was confusing the car was taken to be cleaned without so much as a hello leading me actually worry I had been conned and given the car keys to the wrong person. Call to the office and told to wait for another representative who would be along in 15 minutes. At collection outside a random hotel we had to wait an hour longer than expected - nobody knew what was going on until the rep turned up with the car keys.
Pros: Very friendly representative
Cons: Very poor communication, turned up late at collection and zero communication upon handing the car back, cleaner arrived and took car and just left. Very confusing, no communication as to what was happening and not great customer service.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
For vehicles in groups Minivan a driver license valid for at least 4 years is required.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Please note that the International Driving Permit is valid only if it is accompanied by a regular driver's license, is issued by an official authority or government-authorized organization, and is in physical (not digital) form.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The following payment methods are accepted: Visa Electron, Cash, Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
If the customer wishes to use Visa Electron, Cash, Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
A deposit for a tank of fuel is required upon pick up.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.