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Alamo at Canberra Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Quick and easy to get car from the agent.
Pros: Once office was found was easy to deal with them
Cons: All was good ..
Cons: Slowness in return of deposit
Pros: My flight schedule changed twice on the day of picking up the car but staff were still very accommodating and quite flexible
Pros: Absolutely nothing!
Cons: Everything. Wank car. Wank service!
Pros: No map app or functionality on car screen
Pros: No fuss!
Cons: Not a thing!
Pros: Once we got there, process was quite straight forward.
Cons: Only 1 agent (2 sometimes) working on the desk, backlog of pax waiting to pick up car rental. Line was relentless and took over half an hour to be served.
Cons: The time spent waiting when you arrived to pick up the car was inefficient. There was no paper work for any one who was renting cars and it was very time consuming for the agents to complete on the spot. They then had to go and collect cars and there was more waiting for the customers. It was also challenging to find the car in the carpark and then to know where to park it when there were no carparks available.
Pros: office location at airport and close to car parking
Cons: a bit long in the processing
Pros: The car was a hybrid so an introduction to electric motoring
Cons: No explanation about the working of the car. Also drop off signage and process was minimal.
Pros: Good price!
Cons: Wished car had cruise control!
Pros: The service agent was very good and professional
Pros: the representative is very nice and helpful. car is in satisfactory condition
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Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
For certain car groups, minimal rental age is 25 years.
Minimum rental age is 30 years for car group Luxury, Premium, Fullsize, SUVs. A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the driver license is written in a language other than that of the renting country and/or in characters that cannot be read in the renting country.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, credit card, valid driver license, booking voucher. Renters from the following country(ies): Australia must provide the following documents: passport, credit card, valid driver license, booking voucher, proof of home address (e.g. Utility bill) in order to collect the car.
A deposit will be blocked on the customer's credit card until the end of the rental period.
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
Only cards issued in the main driver's name are accepted.
Cash, Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is forbidden to drive to some locations in the country as well as on some specific roads. For more information, please contact the rental office.
Prices for extras are shown on the booking page.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Delivery/collection service is not provided.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 29 minutes.