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Alamo at Barcelona Train Station
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Couldn't be better!
Pros: Guys are ok.
Cons: Info they gave to find a car - "You will find us on the roof of Sants station in Barcelona" - It took us 30min to find the way on top of station + waiting about 15min to talk... After that they told us - its only van rental in here - pls go in -1 floor. So overall because information provided on booking site was wrong and it took me 1 hour of search and some nerves... Pls change information when booking. Offered differrent car as an upgrade - but it was more downgrade - who drives Opel's...
Cons: I can’t use my Spanish DGT driving license phone application to prove my license BUT it is good enough for the police. Completely an awful rule which wasted my time and money. I could not complete this rental. Never using again.
Pros: Fast dropoff with no problems
Cons: Long initial process before taking the car. Dropping off location in Madrid is hard to find
Cons: I wrote you already why. Look at my complaint
Pros: service and pro employées
Pros: It's hard to happily give a good review for any element of our rental given when £145 of our £150 deposit was withheld due to an error on Alamo's part
Cons: On collection from Alamo, was offered the option of purchasing the full tank of fuel so not having to return with a full tank, we distinctly asked for this option but it wasn't applied to our contract and so after dropping off the car £145 of our deposit was withheld. We raised with Alamo and Discover Cars who have not been able to resolve (Discover Cars have ended all correspondence and are no longer responding to emails). Would not use again.
Pros: Transparent and welcoming
Pros: Service staff are really nice and friendly
Cons: I am dissatisfied with the fact that although when I took over the car, my colleague noticed the damage (and I'm sorry I did not take pictures), when I returned the car it was considered that I caused the damage. My luck was that I had additional insurance, otherwise ....... Anyway, if anyone wants to track this file (because the Alamo workers have opened a damages file), it can be seen, using the previous records, but also through -a damages report, that I did not provoke this.