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Record-go at Barcelona Train Station
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Cons: Car had damage to start. Extra fees charge for everything including Extra insurance despite having paid for full cover, through Discover Cars, extra fees to add a driver despite payment extra insurance, extra extra extra. Rip off, will go direct through a larger company next time.
Pros: Booked Renault Clio or similar, got Ford Puma hybrid. Pleasently surprised with the car, small car but fits 4 people with 4xcabin luggage suitcases and 4xbackpacks. Car was nice and clean, had few scratches and dents, but it looks like most of rental cars in Barcelona and Madrid have scratches and dents, just need to take pictures or video of the car on picking up, and you're fine on return.
Pros: Car was better than expected, very clean inside.
Cons: The car park to get in and out when picking up and dropping off the car was stressful
Pros: Great value for money
Cons: Picking up, and dropping off is a little bit slowly.
Pros: Good service and transparent pricing
Pros: Muy bueno servicio. Barato. Pagamos por umn carro pequeño y nos han dado uno mas grande porque lo tenian disponible sin pagar mas
Pros: Nothing, was terrible
Cons: The Service from the agent, the attitude. The car had many scratches and some broken parts in the interior, not indicated in the contract, and when we asked the agent to come to check them with us and include them, he just told us to take pictures without even move from his chair. Must say, the office was totally empty! The service of the agent was the worst I ever had in many years of renting cars in different rentacars in Spain and other countries.
Pros: Kind, friendly people
Pros: The low cost was the best selling point.
Cons: It was difficult if not impossible to reach customer service, one tire had a slow leak that was not discovered by company before renting the car to me, and upon dropping off the car, no receipt or any acknowledgment was given that the car was returned in the same condition I received it, which left me vulnerable to false claims, as some other people said in reviews of RecordGo.
Pros: very clear and easy to rent and car.
Cons: They are cheating
Cons: They were trying to sell me an extra car insurance
Cons: Car was honestly the worst car I’ve ever driven. It had a low tire perpetually the whole time and the engine was so tiny that I thought it would pop out of the car while I was driving it.
Cons: *Time to pick up the car (1.5 hours). *Very stiff policy for making additional changes (young driver, going to Andorra) - I asked to add approval to drive to Andorra- they insisted that I'll provide them the exact date or pay for the whole rental period. I wanted to add my son as a driver - they asked me to get police approval for his license ( make sense. his license was only in the mail) but then insisted that I have to come again to the Barcelona branch to show that. I gave up.
Pros: Friendly people
Cons: The car we were given at RecordGo was not good. Leaking tire, dirty, constant warning lights on display ‘service needed’. We were charged unnecessarily for services we fue not use. We will not use RecordGo again.
Pros: Friendly service, clean car in good condition
Cons: Unclear documentation about possible problems if they should happen.
Cons: I mentioned I was going to Andorra and the charges me 200€ more after
Pros: Friendly reps
Cons: Need more personnel as the two men were slammed but this is a common problem today.
Pros: Great car for a good price
Pros: They charge me 90 euro in plus
Cons: The service was poor : no clear explanation of car, inefficient administration, poor car condition (many scratches were found but the staff said it was a new car before showing it to me-not honest) Record Go company charged me extra for a fuel at pick-up, which was wrong. Then the fuel cost was refunded after conversation. However, the interest of my credit card was not refunded.
Pros: Efficient service
Cons: No support to change the date of the rental, overcharged.
Pros: Service was poor the staff are not ready to help. do not explain the extras and were ready to charge me nearly £2000 for a car rental I booked online for £38 for 24hrs. Ridiculous
Cons: The address to pick up the car rental is incorrect we ended up forking out money on taxi's and calls as there are 2 addresses with a similar address, which later someone at record-go pointed out.
Pros: Staff were fairly friendly.
Cons: Hidden costs like security deposit and fuel charge.