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Ace Rent a car at San Diego Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Nothing. The provider did not have any cars when I got there and I had to go to a different provider and take a last minute rental
Cons: Awful service. Worst ever. Will never rent ace again or discover cars.
Pros: Had to take a shuttle and then another shuttle which was time consuming. Couldn’t pull up internet for insurance info and felt rushed and almost taken advantage of.
Cons: Had to deal with a smaller than agreed upon car and argue to get a comparable size to even fit our luggage and car seat and stroller. Manager could not be reached . Had to text a number and no response. Had to challenge charge on credit card.
Pros: They didn't provide a shuttle to the airport but provided another driver for a fee.
Cons: Agent in San Diego insisted we owed more money, it was getting late and we wanted to be on the road. The car was prepaid and when I spoke with Discover central res.after the fact I was told it we should not have been charged more. We"re still trying to get our over payment back.
Cons: I never got a car despite pre-paying for one!
Cons: In San Diego Ca some rental places have a policy that if you are a “local” the car can only go so far even tho the contract says “unlimited miles” I’ve been told it is some where on the website I have yet to find it. Plus they also require 2 forms of Id 2 credit cards and proof of address. I get not being able to cross out of California but the car I rented was unlimited miles. I read the voucher it doesn’t say any I need all of those things not does it say it can’t leave Southern California.
Pros: Quality car
Cons: The shuttle service had to be called and there was an extensive hold time.
Pros: Social distancing was being enforced. Car was very clean and ran well, great gas milage obtained.
Cons: I was put in a different car than reserved- a small Honda. Thought the 1st car reserved was cancelled, and I paid for the Honda. NOPE!! the Honda, in their books is an UP GRADE, and I was then charged for that on top of the car I pre paid for! I have never been charged for a car rentals lack of stock before!! This being an upgrade was not explained well, and being charged for their lack of stock should not be my issue. Also- the site in San Diago is off site and not not clear.
Pros: The representative gave us a ride back to the airport (in the rental car) when we dropped off the car, avoiding the shuttle & bus shuttle rides.
Cons: While check in was smoothe, we were hit with an additional "basic rental fee" of $140+ that we were unaware of when renting through Discover Car.
Cons: Misinformation given that resulted in me not getting the car that I reserved and paid for, and also not getting a refund.
Pros: Ace wouldnt honor my contract because they were closed
Pros: Junior was great!
Cons: It took about an hour with only one Rep working. It was lunch time
Pros: The employees were friendly and helpful. The price was very good.
Cons: It's two shuttle rides from the airport, and they close at 6pm. My flight was delayed so I almost didn't make it in time, which would have left me scrambling. They didn't have the car type I wanted so they up-charged me for a bigger one (though the price was fair). When they gave me the car, the TPMS light was on and I had to catch an employee right before he left for the day to help me out.
Cons: It was incompetent
Cons: They overbooked by sixty cars. When I arrived, they didn’t have a car for me. I had to scramble and pay more money with another agency. Do NOT do business with them.
Pros: Absolutely nothing. Was left stranded in San Diego Airport without a car. No one picked calls
Cons: Was left stranded at the airport
Pros: nothing. terrible. do not do business with them.
Cons: terrible. confirmed my rental. took my prepayment. did not deliver the car. will not return my money.
Pros: Friendly rental agents
Cons: Long wait
Pros: the efficiency at drop off
Cons: had to wait an hour outside in the hot sun when I had a scheduled appointment. told me that the car would cost an additional $100 because "the websites don't link up properly and I wasn't charged correctly" which made me captive without a car nor a choice - and it is for a business trip so that's hard to justify after the original price had been approved
Pros: Fast service
Cons: ACE made me pay additional money for car insurance. Because Discover Cars never responded to my call, ai had to buy it. They said Discover Cars would reimburse me, but nobody ever answered the phone call.
Pros: Change your outgoing message to reflect your actual hours, you fucking idiots!
Cons: Cost bait and switch.
Pros: Price and ease of drop off were good. Shuttle service back to main shuttle facility was also
Cons: Long wait to pick up car. One rental employee. One shuttle driver. They worked incredibly hard. Both shuttle drivers were fast and worked hard. The younger woman and young man. Then there was a very slow moving person… while the wait line wrapped around outside the driveway. He washed cars and moved them around a bit. They desperately need to add employees.