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Ace Rent a car at Kahului Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Great customer service. Great price. Austin provided top notch service and showed a lot of Aloha!
Cons: N/A
Pros: The customer service was great!
Cons: The car selection. I had reserved a midsized sedan, but when we arrived all that was available was a minivan.
Pros: Nothing. I will never rent with ace again.
Cons: They were unable to provide the car similar to what I reserved. When I asked for a refund in the difference of the price, approximately $50 reflected on their website, it was refused and I was told that it was actually an upgrade which was impossible because the website showed it was a cheaper car. While at the front desk I showed them that the car they claimed would be an upgrade was actually the same price as what I reserved , I was told there was nothing they could do.
Cons: Car and shuttle services that were provided were not as advertised/booked.
Pros: Need to be available to support traveling from airport better. No answering the phone, and conflicting information not good.
Cons: The service was fine. The car was dented and scratched in many places and not clean.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A Young driver fee is not applied.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, proof of home address (e.g. Utility bill), proof of liability insurance.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Only cards issued in the main driver's name are accepted.
It is possible to pay and leave the deposit only with the following payment methods: Discover, MasterCard credit card, VISA credit card, American Express credit card.
Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Pick-up & Drop-off
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