Ace Rent a car at Kahului Airport

Pros: See above answer. Car cancelled day before arrival. Local agent helpless - blamed “corporate”.

Pros: I did not get the car and after 12 hour flight it was extremely unpleasant. ACE Rental was overbooked and blamed all on third party which was DiscoverCars.com

Cons: I did not get the car and after 12 hour flight it was extremely unpleasant. ACE Rental was overbooked and blamed all on third party which was DiscoverCars.com

Pros: Great staff and easy process

Cons: Only thing that was a little confusing was getting the shuttle from the airport, but airport staff knows where to show you to wait!

Cons: They did not have a car for us and it’s not easy for us to get our money back

Pros: couldn't tell you never got the chance to drive the car we rented,

Cons: They cancelled the reservation claiming they were out of cars due to overbooking. Discovercars should not contract with companies who operate poorly run shoddy businesses

Pros: They provided what we asked for.

Pros: Failed to honor reservation. You still owe me money

Pros: Agent was very friendly and helpful.

Pros: Very accommodating. When reserved vehicle did not meet our needs, larger vehicle provided.

Pros: At pick up the agent was very nice.

Cons: Didn’t answer my calls for emergency roadside assistance

Pros: I received the car in poor condition, with multiple areas of damage on the exterior and interior. One of the seats was also broken. In addition, the company you referred me to charged an extra $125 for an additional driver without informing me of this fee upfront. Had I known about this charge, I would not have added an additional driver. I'm not going to use your services anymore.

Cons: I received the car in poor condition, with multiple areas of damage on the exterior and interior. One of the seats was also broken. In addition, the company you referred me to charged an extra $125 for an additional driver without informing me of this fee upfront. Had I known about this charge, I would not have added an additional driver. I'm not going to use your services anymore.

Pros: Everything was good!

Cons: No complaints.

Cons: We had a problem with a tire that leaked air. Air was added immediately upon pick up. Air leaked again when we went into the Hawaiian mountains. Thankfully we were able to get back down with low air pressure. We had to return to Ace the very next morning to exchange another car. The agent would not listen to our problem. Words were exchanged. She wanted to charge us for a tire, then she wanted to cancel our contract. Thank God we didn’t get into an accident or worse.

Pros: Easy pickup and drop off

Pros: They provided the car as promised

Cons: 1) The wait was 1 hour before the shuttle arrived to pick up at the airport. I placed the call to ACE to inform our on-time arrival arrival as instructed. They said it should be a 15 minute wait. 2) It took me one hour wait to check out a simple car. It looks like it happened to all customers who were there, I was not an exception on that particular day. I noticed the same room full of people waiting to get their cars when I returned the car on my departure. 3) Wait one hour for a ride to the ai

Pros: It was cheap

Cons: The clerk was a trainee, he charged me extra for early pickup. the company was terribly inflexible about pickup and drop off times

Pros: It was a human

Cons: Said human didn't offer certain options which would've cost me alot of money

Pros: Customer service was horrible. We put 29 miles on the car. It spent 4days in an underground parking near the resort engineering office and pool maintenance locker. After sitting there when I went to start it to leave the resort, the fuel gauge said EMPTY. The service manager alleged that the fuel line has been cut. Three people looked over the car and NO CUT FUEL LINE. AAA put enough gas in the car for it to register but the car would not start after 10 minutes of cranking the engine.

Cons: Absolutely nothing

Pros: Agent very friendly and helpful….easy pick up and return…

Pros: The speed of the return process

Cons: Only one person to help customers with another agent on an iPad offsite. Upsell on insurance and car upgrade. The vehicle had no water for cleaning the windshield. Interior was dirty. The air conditioning was either full cold or heat with no setting in between.

Pros: all staff members were friendly and just kept saying that is company policy to a lot of our questions

Cons: older car with 60,000 miles interior carpet not secure all just laying loose on top of floor car was full of paint chips all over car

Pros: Poor customer service and poor quality service

Pros: Very helpful and kind

Cons: All was good

Pros: Dropped us off a Mokulele terminal

Cons: Initial help was by a video conference call. Which was ok , but not as personal as in person

Cons: I was charged an extra $30/day for liability insuarance in order to rent the car. Long wait for the shuttle bus.

Pros: nothing. Very bad and arrogant staff.

Cons: Wasted more than an hour at the pick up counter. They didnt have the vehicle class I reserved the rental for. I booked intermediate SUV. They kept saying they dont have vehicle available. While at the same time, some other family who had no reservation booked SUV on the spot, probably at a much last minute higher rate, and they gave an SUV to them. This was bizarre. They gave me a mini SUV and hardly gave any discount for price difference. I will never use their service ever again.

Pros: Great staff. Friendly

Pros: Helpful agent

Cons: Insurance fee

Pros: Our rental agent was efficient, we didn’t wait long for an available car

Pros: Rep renting car could speak a bit slower. There could be a posted sign pointing the direction to the shuttle from airport in Maui.

Pros: No, this was my last time renting a car with Discoverycars.com and with the company ACE

Cons: 1. Car was hands down in the worst shape of any care I've ever rented in 30+ years of renting cars. 2. Process of checking in took a while. 3. When returning the car, they don't provide a receipt. It's more like "we'll send you something", which is a little sketchy. 4. Even though I fully paid in advance and the voucher said I owed nothing, they still said I owed them around $13. I said no. They said they'd take care of it, but have not. Don't use Ace!

Pros: Absolutely nothing!

Cons: Rude and unhelpful agent.

Pros: The car we requested was not available so we we given a larger one for no extra cost. We had a thorn in a tire so were given a new car extra fast. Did not spend any extra time with no car or argument over what was needed to get us back to vacationing.

Cons: Val was fantastic.

Pros: The woman at the counter was quick and courteous. I will definitely rent here again!

Pros: The people were amazing

Cons: The car became unable to drive straight at speed.

Pros: QUALITY CAR AND SEVICE

Cons: I HAD NO WAY TO GET BACK TO THE AIRPORT BECAUSE THEY DID NOT RUN SHUTTLE SERVICE THAT EARLY IN THE MORNING.

Pros: Efficient, didn't push "extras" over the top.

Cons: Hours for shuttle service were not perfectly convenient for our schedule, but location wasn't far from airport so it worked out fine for us.

Cons: It took to long to get picked up at the airport. Couldn't get a live person on the phone, only a recording.

Pros: Minivan was clean, low mileage, and inexpensive. The people were friendly and helpful. Would definitely use Ace again over the big name brands.

Pros: Friendly agents

Cons: Car had a medium dent in the lower right bumper

Pros: They were fast and didn’t push us to get something else. Although the car we reserved wasn’t available, we still get a car.

Pros: Friendly reps and easy process

Cons: nothing

Pros: Very nice shuttle driver.

Pros: There was none

Cons: There was none

Pros: TERRIBLE treatment, will never use, have told family and friends and coworkers of this horrible treatment, will be posting on social media

Cons: I prepaid IN FULL. Fight was delayed by the airline. You had my flight info. I tried to call you did not answer. I finally reached you and let you know I was going be delayed due to airline. Your shuttle was also late in picking us up. When arrived, we were told that we were late and my pre-paid car was not available and I had to pay another $220 for an "upgrade" with no other choice. After 8 hours of travel and delays with exhausted family this was extortion & a hostage situation. HORRIBLE

Pros: need pick up service from port

Pros: Great customer service. Great price. Austin provided top notch service and showed a lot of Aloha!

Cons: N/A

Pros: The customer service was great!

Cons: The car selection. I had reserved a midsized sedan, but when we arrived all that was available was a minivan.

Pros: Nothing. I will never rent with ace again.

Cons: They were unable to provide the car similar to what I reserved. When I asked for a refund in the difference of the price, approximately $50 reflected on their website, it was refused and I was told that it was actually an upgrade which was impossible because the website showed it was a cheaper car. While at the front desk I showed them that the car they claimed would be an upgrade was actually the same price as what I reserved , I was told there was nothing they could do.

Cons: Car and shuttle services that were provided were not as advertised/booked.

Pros: Need to be available to support traveling from airport better. No answering the phone, and conflicting information not good.

Cons: The service was fine. The car was dented and scratched in many places and not clean.

Pros: The shuttle driver was so personable and friendly. Clearly loved her job.

Cons: Our front desk person was remote and on a computer.

Pros: First rental car (Chrysler Voyager) we had was great! Amenities and upkeep on the car were top notch.

Cons: Second rental car we had was starting to show some wear and tear. Seat belts didn't tighten, older features that just stood out much more as being dated after having the Voyager. Initial check in for first rental took us over an hour with the lines.

Pros: The price was competitive with other companies.

Cons: We had ants all over the inside of the car when we picked it up. Many scratches on the vehicle and nobody checked the car over before we drove off.

Pros: 1. Very clear instructions on where to find the shuttle. AND the shuttle was there when we arrived. 2. Quick in and out at the rental desk. 3. Nissan Altima was in excellent condition. 4. Return was quick and attendant found and returned an item we accidentally left in the car. 5. Online communication was timely and effective. 6. First time ever to rent a car with built-in GPS at no extra cost.

Cons: 1. discovered a warning light (Gas cap loose) which had probably been caused when the last person to gas up the car had caught part of the cap attachment cable in the threads while screwing the cap back on. 2. We were switched from a mid sized to a full sized, so it cast us a little more for gas and was a little less easy to park (but I didn't ask for the mid sized instead when we picked it up). 3. We could have used a guide to the Nissan Altima GPS. It was different from any we used before.

Cons: Tire warning, needed air. Took time to find it and extra cost. Window washer fluid was empty.

Pros: Checking in was great and seamless. Fast and efficient. Checking out, the agent was anything but helpful.

Cons: Agent at desk would not assist in waiving fee for extra day charge. Kinda rude and clearly didn’t have very good customer service skills.

Pros: Quick and efficient!

Pros: Timely pickup and drop off .

Cons: Replaced the reserved SUV without notice. Washer liquid empty. We got the oil change indicator the day we were heading to 10000 feet tall mountain.

Pros: So helpful and nice! The car was very clean and ready!

Cons: Wish they had an airport return station

Pros: Cheaper

Cons: Car is dirty

Pros: Customer service and price

Cons: Low quality cars

Pros: Not much

Cons: See above and also provide a place to leave the vehicle when it is closed. I had to park in the Krispy Kreme parking lot next door.

Pros: The availability of a simple small car

Cons: The airport pickup was a bit chaotic. There’s no clear order of who’s in line first. We got crowded out and missed the first van. Then on the next van we were first in line and people were pushing their way past us. There should be some kind of order so people don’t get into a fight.

Pros: Everyone was friendly and efficient.

Pros: both front desk and the receiving people were very pleasant.

Cons: The only thing that bothered me was that the jeep we rented, was a brand new, but the windshield from inside still had manufacturing paper and glue residue, that I had to personally remove portion of it.

Pros: Ace rental is just 1 mile from airport. very convienent location

Cons: 5-15 min car rental service due to all paperwork. dropping off and taking shuttle back to airport was 2 min thing. Super quick and fast. Very friendly staff

Pros: It's really easy to get a car from them.

Cons: The windshield inside the car was really dirty that it made it hard to drive at times and really that was the only thing so we pretty much liked everything.

Pros: Courteous and quick to get my car and courteous driver to the Airport

Cons: They willingly allowed me to rent a vehicle and charge me for it “after hours”, but the location was closed. They would not modify my rental agreement as I was prepaid.

Pros: Providing a replacement car upon my complaint

Cons: Having a vehicle in the fleet in such poor condition. No roadside service assistance per contract

Pros: They upgraded us at no additional charge

Cons: At first, they gave us a car which did not look good. It had a lot of scratches and small dents as well as missing body trim parts.

Cons: Most of the time spent at the rental office could have been done online

Pros: Very nice and efficient staff.

Pros: Picking & dropping the car is easy and straightforward.

Cons: How the details of cost done was not correctly or understandable. My reservation got overbook, therefore they gave me the vehicle we didn't want.

Pros: Quick and great service

Cons: Efficient and friendly

Pros: courteous and efficient

Pros: Prompt and friendly

Pros: Very nice, recommended local eateries

Cons: Getting the car took forever, the car was incredibly dinged up and a little dirty (I wiped down the inside with a wipe and it was dirty)

Pros: So friendly and responsive. Car was immaculate/new. Drop-off/return to the airport was very quick/easy.

Cons: Wait for shuttle and wait for counter service and time spent finishing the rental added up to a loss of time on a tired first day of travel/vacation.