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Thrifty at Kahului Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: Easy to check-in. Row of cars to pick from (about 7-8 of basically the same car)
Cons: Cars to pick from were all the same. A lot of the cars looked well used - dents, scratches, dirty.
Pros: Initial cost was competitive
Cons: Had to Queue over an hour to get the car airport. Resented having to pay additional cost for delayed pick-up
Pros: Nothing! Rental process took over 45 minutes as we waited in line with no where to sit down (we're in our 70's). Then after finishing at the counter, we were directed to the garage to pick up our car. THERE WERE NO CARS! We waited over an hour for a vehicle to come back, get cleaned and be turned over to us. At least 25 other couples were in the same situation. No reason why cars shouldn't have been there when they knew all these people had booked ahead of time and were coming in.
Cons: See previous comments. Plus, no one seemed to care that so many people had to wait for so long for cars to show up for rental. Would not use Thrifty again! And Discovercars needs to be on top of these issues.
Cons: The total time spent in picking up my car, including the line to check in and waiting for the car thereafter, was over 2 hours! The Thrifty employee was extremely arrogant and rude to me and was arguing with me over the insurance issue for over 10 minutes.
Pros: Absolutely nothing. A
Cons: They did not have cars available for people who had paid for them. Hundreds of people waiting for hours in the parking garage. A total scam.
Pros: Thrifty agent was friendly and quick
Cons: The category car I wanted not available
Pros: Friendly, professional, quick car check out and check in. Car was clean and well maintained.
Cons: All good.
Pros: The service was quick an the staff were friendly
Pros: Thrifty its the worst company in my world.
Cons: The bad service.
Pros: dropping off quick
Cons: (when night time) picking up the car need long time.
Pros: Polite, efficient service when I I finally reached the service desk for the rental.... Easy drop-off when i returned the car.
Cons: Getting stuck with a Dodge Charger instead of a Ford Focus or a similar car from that category.
Cons: Cars are smaller than competitors (mid-size/full-size vs similar by other rental agencies). Too many scratches and we've to take a video of the entire car to "prove" they existed prior to us renting it.
Pros: Pickup and drop off pretty easy
Cons: Car prices a little high but Thrifty had the best price.
Pros: The attendant was very accomodating and kind.