Charlotte/Douglas International Airport (CLT), Charlotte, USA - North Carolina
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Driver's country of residence is United States of America (USA) and age is 30-65
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Ace Rent a car at Charlotte/Douglas International Airport

4901 C Wilkinson Blvd, Charlotte , NC, 28208
001 8 772 199 192
Pick-up instructions
Once you have arrived at Charlotte Douglas International Airport, please follow the signs to the Shuttle Pick-up area located outside of baggage claim. An ACE Rent A Car shuttle will be by to pick you up. To reach the location, please dial 704-859-8088.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)
Hyundai Accent
January 22, 2024

Pros: Friendly staff and quick pick up

Cons: Had to call my insurance agent to validate my coverage even though I had current documentation showing I had coverage....and as stated above had to call back to get a receipt

United States of America (USA)
Kia Rio
November 21, 2023

Pros: Great price for a car. Car was super old though and pretty beat up.

Cons: Took forever to get the vehicle. The car was on it's last leg it felt like. The transmission temp light came on while I was in South Carolina. I tried to call to ask them what I should do/tell them about it but they put me on a super long hold and then it went to voicemail anyway. I ended up just hanging up and not telling them.

United States of America (USA)
Toyota Camry
November 15, 2023

Pros: Customer service at locations was good.

Cons: Second vehicle front bumper was damaged on the left side an hanging off to the top

United States of America (USA)
Nissan Kicks
October 31, 2023

Pros: Nothing.

Cons: The poor quality and condition of the car. The long wait time. The overall service.

United States of America (USA)
Volkswagen Passat
July 23, 2023

Pros: great vehicle, great staff

United States of America (USA)
Hyundai Santa Fe
July 17, 2023

Pros: Vehicle was new

Cons: Too small!

United States of America (USA)
Toyota Camry
July 5, 2023

Cons: I didn't receive the car

United States of America (USA)
Hyundai Santa Fe
June 22, 2023

Pros: The service was fine except I had to pay a second time and still haven’t been refunded by discover cars.

United States of America (USA)
Kia Rio
March 29, 2023

Pros: There was nothing available despite my reservation. The person on the phone was very nice and apologetic and I know it wasn’t directly their fault.

Cons: There was nothing available despite my reservation. I was not notified that my reservation could not be fulfilled so I had to walk up to rent elsewhere for 2.5x the price I planned for.

United States of America (USA)
Hyundai Santa Fe
March 8, 2023

Pros: Never got a car.. still got charged..

Cons: Never got a car.. still got charged..

United States of America (USA)
Hyundai Accent
January 29, 2023

Pros: They didn’t provide car which I had prepaid in fully. Waited a full hour at terminal for pickup to be dropped at Ace where they had no car for me.

Cons: Person on phone rude. Shuttle driver rude. After 1 hr wait for shuttle I was returned to airport where all other car co were fully sold out so they stranded me.

United States of America (USA)
Hyundai Santa Fe
January 24, 2023

Pros: The car had many bumps and scratches. The lady took photos before giving it to us, I hope they don't try to charge us with anything later. They could provide a telephone holder, as most drivers use it for GPS. Seats had bread crumps and the steering wheel was sticky.

United States of America (USA)
Toyota Camry
October 31, 2022

Pros: All of the people working there are awesome. Drivers, agents on both days. They are very very good! Did I mention they are really good and friendly.

United States of America (USA)
Toyota Corolla
October 26, 2022

Cons: I have rented two cars and in each case the tires were underinflated and I had to put air in the tires

United States of America (USA)
Hyundai Accent
October 23, 2022

Pros: Drop off was relatively easy, though it took longer than most rental car drop offs.

Cons: It took over an hour to get my car, with just a couple of people ahead of me in line. Once I got the car, it was dented in several places, had not been washed, and smelled bad inside.

United States of America (USA)
Nissan Kicks
October 19, 2022

Pros: the people were so very friendly and helpful

Cons: It was difficult, not know the Charolotte airport, to find where to go to pick up the car

United States of America (USA)
Hyundai Accent
October 13, 2022

Pros: They were honest with me.

Cons: There was no car. I was told I’d have to wait for an unknown amount of time because they didn’t have any cars. I want my money back and can’t find a phone number for Discover Cars.

United States of America (USA)
Kia Rio
September 29, 2022

Pros: Quick counter service

Cons: Extra charge for unlimited miles, no EZ Pass for toll states, no spare tire, & representative seemed uncaring about the questions of vehicle. They were brushed off & never answered. The tire pressure light came on during travel so I had 2 get car looked at.

United States of America (USA)
Hyundai Accent
September 17, 2022

Cons: Very poor service. The car was not clean, tire had a leak at the time of rental, they inflated the tires and said there should be no problems. Next morning the tire was flat and we had to call our towing service to fix it! Spent 10 hours coordinating this tire change on 2 days when I had to be in a conference!

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage (except for local residents), Vehicle registration fee, Energy recovery fee, Free modifications, Concession fee, State Tax.
Driver requirements
Minimum rental age is 21 years.
A Young driver fee is not applied.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
Insurance
Renter must provide a proof of own insurance.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Debit cards, Discover, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.

Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Crossing country borders is allowed to the following States: USA - South Carolina, USA - Virginia.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services

Prices for extras are shown on the booking page.


Spouses will not be charged the additional driver surcharge.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Pick-up & Drop-off
Mon:  08:00 - 20:00
Tue:  08:00 - 20:00
Wed:  08:00 - 20:00
Thu:  08:00 - 20:00
Fri:  08:00 - 20:00
Sat:  08:00 - 20:00
Sun:  08:00 - 20:00

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SIXT
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Hertz
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Tue:00:00-01:00; 06:00-23:59
Wed:00:00-01:00; 06:00-23:59
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National
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Tue:00:00-01:45; 04:00-23:59
Wed:00:00-01:45; 04:00-23:59
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Avis
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Advantage
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