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Ace Rent a car at Charlotte/Douglas International Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
Pros: great vehicle, great staff
Pros: Vehicle was new
Cons: Too small!
Cons: I didn't receive the car
Pros: The service was fine except I had to pay a second time and still haven’t been refunded by discover cars.
Pros: There was nothing available despite my reservation. The person on the phone was very nice and apologetic and I know it wasn’t directly their fault.
Cons: There was nothing available despite my reservation. I was not notified that my reservation could not be fulfilled so I had to walk up to rent elsewhere for 2.5x the price I planned for.
Pros: Never got a car.. still got charged..
Cons: Never got a car.. still got charged..
Pros: They didn’t provide car which I had prepaid in fully. Waited a full hour at terminal for pickup to be dropped at Ace where they had no car for me.
Cons: Person on phone rude. Shuttle driver rude. After 1 hr wait for shuttle I was returned to airport where all other car co were fully sold out so they stranded me.
Pros: The car had many bumps and scratches. The lady took photos before giving it to us, I hope they don't try to charge us with anything later. They could provide a telephone holder, as most drivers use it for GPS. Seats had bread crumps and the steering wheel was sticky.
Pros: All of the people working there are awesome. Drivers, agents on both days. They are very very good! Did I mention they are really good and friendly.
Cons: I have rented two cars and in each case the tires were underinflated and I had to put air in the tires
Pros: Drop off was relatively easy, though it took longer than most rental car drop offs.
Cons: It took over an hour to get my car, with just a couple of people ahead of me in line. Once I got the car, it was dented in several places, had not been washed, and smelled bad inside.
Pros: the people were so very friendly and helpful
Cons: It was difficult, not know the Charolotte airport, to find where to go to pick up the car
Pros: They were honest with me.
Cons: There was no car. I was told I’d have to wait for an unknown amount of time because they didn’t have any cars. I want my money back and can’t find a phone number for Discover Cars.
Pros: Quick counter service
Cons: Extra charge for unlimited miles, no EZ Pass for toll states, no spare tire, & representative seemed uncaring about the questions of vehicle. They were brushed off & never answered. The tire pressure light came on during travel so I had 2 get car looked at.
Cons: Very poor service. The car was not clean, tire had a leak at the time of rental, they inflated the tires and said there should be no problems. Next morning the tire was flat and we had to call our towing service to fix it! Spent 10 hours coordinating this tire change on 2 days when I had to be in a conference!