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Ace Rent a car at Charlotte/Douglas International Airport
4901 C Wilkinson Blvd, Charlotte , NC, 28208
001 8 772 199 192
Pick-up instructions
Once you have arrived at Charlotte Douglas International Airport, please follow the signs to the Shuttle Pick-up area located outside of baggage claim. An ACE Rent A Car shuttle will be by to pick you up. To reach the location, please dial 704-859-8088.
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Key box
No
Customer Ratings and Latest Reviews
Overall value for money of your rental car
Ease of finding rental desk or representative
Efficiency of the car rental agents
Time spent picking up the car
Time spent dropping off the car
Car cleanliness
Overall condition of the car
Because we want to make sure each review listed here is left by a real customer, we don’t have an option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic, verified, and trustworthy.
DR
United States of America (USA)
Hyundai Accent
January 22, 2024
Pros: Friendly staff and quick pick up
Cons: Had to call my insurance agent to validate my coverage even though I had current documentation showing I had coverage....and as stated above had to call back to get a receipt
AR
United States of America (USA)
Kia Rio
November 21, 2023
Pros: Great price for a car. Car was super old though and pretty beat up.
Cons: Took forever to get the vehicle. The car was on it's last leg it felt like. The transmission temp light came on while I was in South Carolina. I tried to call to ask them what I should do/tell them about it but they put me on a super long hold and then it went to voicemail anyway. I ended up just hanging up and not telling them.
DC
United States of America (USA)
Toyota Camry
November 15, 2023
Pros: Customer service at locations was good.
Cons: Second vehicle front bumper was damaged on the left side an hanging off to the top
AS
United States of America (USA)
Nissan Kicks
October 31, 2023
Pros: Nothing.
Cons: The poor quality and condition of the car. The long wait time. The overall service.
WF
United States of America (USA)
Volkswagen Passat
July 23, 2023
Pros: great vehicle, great staff
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage (except for local residents), Collision Damage Waiver (with zero deductible), Airport surcharge, Free modifications, State Tax.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
Insurance
Renter must provide a proof of own insurance.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: Diners, Debit cards, Discover, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is possible to pay and leave the deposit only with the following payment methods: Diners, Debit cards, Discover, MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Crossing country borders is allowed to the following States: USA - South Carolina, USA - Virginia.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Prices for extras are shown on the booking page.
Spouses will not be charged the additional driver surcharge.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Pick-up & Drop-off
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