We review and approve compensation applications in 48 hours, on average. After your application is approved, funds are transferred within one business day (though the processing time of your bank may be longer).
To apply for compensation under Full Coverage, send an email to customer_satisfaction@discovercars.com with the following documents:
- The rental agreement you signed when you picked up the car (ask the rental company for a copy if you don’t have one)
- The rental company’s assessment of the car’s condition when you picked it up and when you returned it
- The invoice from the rental company charging you for damage or other fees
- A statement or receipt(s) showing payment of the charges for damage or other fees
- Your bank account details (including bank name and address, account number/IBAN, SWIFT code, and any other information needed to make an international wire transfer) or PayPal address
- A detailed description of the incident (include photographic and video evidence, if you have it)
- A written police report (if applicable)